Summary
Overview
Work History
Education
Skills
Date & Place of Birth
Timeline
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Arun Prasad

Arun Prasad

Sr. Manager Sales & Service
Coimbatore

Summary

Hands of experience in Sales & Marketing, Business Development, Market Analysis, Technical Application support, People management and Service Oprs in Engineering(OEM), Textiles, Graphics, Automotive and Chemical industry. Passionate about ideas, people and committed to doing things differently and adding value enabling me to lead, direct and motivate the sales team and channel partners from the given country to achieve targeted top-line and bottom line objectives, through proper sales planning, market promotion, operational budgets and mix up of hunting/closing sales, business development activities and upsell process.

A competent professional with 18+ years of rich & extensive experience in Sales, Business Development, Service Operations and Key Accounts / Dealership Management. Gained working exposure across various markets like India, Bangladesh, Sri-Lanka, China, Thailand and Pakistan. Deft in handling all service related issues, handling customers, providing sales & pre-sales services; proficient in leading dedicated teams for the timely achievement of targets. Expertise in generating leads and managing operations with focus on profitability by ensuring optimal utilization of resources. In-depth working knowledge of applications and requirements of customers in Engineering, Automotive, Graphics and Textile Processing industries. Demonstrated abilities in optimizing product performance and efficiencies. Proficient at selling engineering products across Engineering, Textile, Graphics Printing and Automotive markets. Work closely with sales leadership to align local plans to deliver and maintain aggressive market growth, market share and measurable returns. Have successfully managed the service operations of a wide range of products with the distinction of spearheading numerous customer service improvement initiatives during the career span. A keen communicator with excellent team building & interpersonal skills.

Overview

23
23
years of professional experience
4
4
Languages

Work History

Sr. Manager-Sales& Service

Stovec Industries Ltd.
11.2007 - Current
  • Accountable for overall business development activities in the markets across India, Bangladesh, Thailand, and Sri Lanka in Textile and Graphics Printing sectors; taking care of sales and service operations.
  • Leading a team of sales and support executives along with channel partners too and monitoring the work plan to obtain sales targets; tracking the team performance and guiding the sales coordinators in the assigned territories.
  • Lead generation activities through identifying prospects, cold calling, E-Mail campaigning, etc.
  • Pre-sales & marketing Activities including sales & service agreement, dealer agreement; participating in exhibitions, seminars, etc.
  • Successfully achieved target worth 1.4 million USD and further the same has been moved currently up to 3.5 million USD.
  • DSO Management which include raising invoice and payments follow up.
  • Selling of value added technology products; performing failure analysis and evaluating product and customer requirements.
  • Analyzing new markets for business development and carrying out market research, competitor analysis and customer surveys; preparing quotations for spares and following up with the clients.
  • Implementing various phases of sales cycle from prospecting, conducting client meetings and demos to proposal submission and closure of deals.
  • Attaining leads through cold calling, internet research, participating in conferences and exhibitions; interfacing with channel partners; collating relevant data on competitive market information.
  • Developing relationship with the dealers and clients for continuous improvement and on time service delivery.
  • Providing service support to existing customers; involve an up-selling /cross-selling of products and services and managing payments.
  • Preparing corporate and services presentations suitable for precise customer’s requirements.
  • Looking after the marketing activities of capital equipment and meeting the desired sales targets.
  • Reviewing market study of new products; attending erection and breakdown work, etc.
  • Evaluating field failures and fulfilling the needs of the customer along with AMC revenue generation, spares revenue generation.
  • Channel sales training, application orientation, analyzing the product proficiency levels.
  • Pivotal in converting over 6 leads into customers, one of which converted as key account
  • Successfully achieved target worth 1.4 Million USD
  • Efficiently managed YoY revenue and profitability growth from the existing accounts
  • Holds credit of completing “Business Process Mapping” for various customers

Assistant Engineer-Business development

Pricol Limited
06.2007 - 11.2007
  • Carried out market analysis and feasibility study of assigned territories and untapped markets
  • Spearheading in handling clients from Hero Honda Motors Ltd., Honda Motors & Scooters, LML, etc.
  • Paid visits to the vehicle dealers for increasing product knowledge and product applications
  • Designed variants of existing products for new customers and developed new products for existing / new customers; negotiated prices within the SOPs to ensure profitable sales orders
  • Generated new markets and established sales relationships; collated relevant data on competitive market information; negotiated prices within the SOPs to ensure profitable sales orders
  • Analyzed product and reviewed customers’ requirements
  • Examined customer satisfaction with products and services; supported in implementing corrective action programs to avoid shortfall.
  • Understanding the Product and taking new conventional leads.

Regional In-charge-Service/Sales Support

Premier Evolvics Ltd.
03.2003 - 05.2007
  • Managing a team size of 6 including Sr. Service engineers & Sales executives reporting to me.
  • Responsible for Sales & Service Operations and overall controlling the region and directly reporting to the Service Manager and Vice President Sales.
  • Countries covered India (Mumbai, Calcutta, Ahmedabad, UP, Chandigarh and MP), Pakistan, Srilanka, Bangladesh and Africa.
  • Providing support to sales Field staff and Internal sales, leadership in individual career and overall Company growth.
  • Motivating and helping them to achieve their targets.
  • To maintain good Customer- Relationship and ensuring that they have good support.
  • Successfully maintaining region activities with proper Strategic planning.
  • Contribution of Major Share of National Target and achieving within stipulated period.
  • ERP sales,CRM sales down the product lines to interface the machines.
  • Maintaining good relationship with agents and utilizing their Strengths.
  • Increased the AMC population in the region which I am handling.
  • Analyze and evaluate product and customer requirements.
  • Continuously gather relevant data on competitive market information.
  • Monitor Customer satisfaction with products and services; help implement corrective action programs to rectify any shortfalls.

Education

Ph.D. - Management

Karpagam University
Coimbatore
01.2020

MBA - Customer Relationship & Marketing Management

NIBM
Chennai
01.2010

B.E. - ECE

Vinayaka Missions University
01.2008

Diploma - Electronics (Instrumentation)

VLB Janakiammal Polytechnic College
01.2002

Skills

Key account Management

Date & Place of Birth

10 Dec 1983, Coimbatore

Timeline

Sr. Manager-Sales& Service

Stovec Industries Ltd.
11.2007 - Current

Assistant Engineer-Business development

Pricol Limited
06.2007 - 11.2007

Regional In-charge-Service/Sales Support

Premier Evolvics Ltd.
03.2003 - 05.2007

MBA - Customer Relationship & Marketing Management

NIBM

B.E. - ECE

Vinayaka Missions University

Diploma - Electronics (Instrumentation)

VLB Janakiammal Polytechnic College

Ph.D. - Management

Karpagam University
Arun PrasadSr. Manager Sales & Service