Arun Pratap Singh
Gurgaon
Summary
Experienced retail management professional with 13 years of expertise in operations management, organizational growth, and strategic team leadership across diverse industries. Skilled in designing and implementing effective strategies to enhance operational efficiency, drive profitability, and foster strong stakeholder engagement. Committed to delivering sustainable business outcomes through meticulous planning and execution.
Overview
15
15
years of professional experience
Work History
Business Development Manager
Kisna HK Jewels
02.2025 - Current
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Represented company and promoted products at conferences and industry events.
Sales & Marketing Manager
Vesna INC- Casadenza
11.2023 - 01.2025
- Spearheaded business development efforts to expand global market reach for Casadenza’s natural stone veneer products, increasing export sales by 20% YOY.
- Drove a 25% increase in export sales by identifying and securing new international markets and clients.
- Built and maintained relationships with over 100+ key stakeholders, including architects, contractors, and distributors, resulting in a 15% increase in repeat business.
- Organized 15+ presentations to showcase products, resulting in endorsements and placements in 25+ high-end residential and commercial projects.
Retail Operations Manager
Gulf Marketing Group
01.2022 - 06.2022
- Evaluated consumer preferences and behaviors , combined with market trends and historical data, to adjust and enhance store's campaign.
- Ensured 100% DHA's SOP adherence along with controlled & semi-controlled SKU's
- Monitored 07 employees' day-to-day activities and made plans to rectify issues.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Facilitated workshops and training sessions for staff on new business development strategies and tools.
Retail Operations Manager
Apparel Group- LC WAIKIKI
01.2020 - 08.2021
- Managed all-encompassing operational functions with attention to organization and KPI supervision.
- Streamlined operational efficiencies by preparing pre-approval of merchandise from brand principal Turkey-team.
- Guided team of 17 through successful implementation of operational management techniques.
- Managing inventory control processes to restore back warehouse, control costs and maintain levels to meet needs & brand's requisition.
- Coached employees and trained on methods for handling various aspects of KPI's; complicated issues, resulted 99% at DSES survey.
Area Business Manager
SSIPL Lifestyle Pvt Ltd
04.2018 - 08.2019
- Managed operations for more than 35 EBO stores of 'LOTTO' across northern India.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase revenue.
- Managed and aligned a team of 150+ across retail EBOs and shop-in-shop formats, ensuring smooth operations and maximizing performance across multiple channels.
- Surpassed AOP targets for 5 consecutive months, L2L growth at +14%, making North India - biggest region on sales & profitability.
- Performed various key functions - including NSO's complete operations adherence + Daily MIS weekly & monthly analysis.
Retail Store Manager
Rare Rabbit- Radhamani Textiles Pvt Ltd
01.2017 - 04.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
Retail Store Manager
House of Anita Dongre Limited (AND &Global Desi)
01.2015 - 08.2016
- Evaluated sales reports to boost sales performance, manage inventory oversight, and leverage emerging trends.
- Increased sales 12% through effective sales training and troubleshooting key areas of store business.
- Exceeded sales goals and business objectives by conducting daily briefing with recognition in between team.
- Developed second line team of 8 employees for next level growth.
- Streamlined corrective measures to improve hygiene & SOP's at store is being followed effectively.
Retail Store Manager
Elvy Lifestyle Private Limited
04.2013 - 01.2015
- Managed team of 6 including ASM & cashier, & ensured corrective measures to streamline aspects of store operations, including hygiene maintenance and store's look & feel.
- Increased sales growth 23% (YOY) in financial year.
- Streamlined processing of defective and clearance items to increase productivity by 12%.
- Conceptualized and implemented effective strategies to maintain sales at 100% or greater.
Management Trainee/ Store Manager
Puma Sports India Pvt Ltd
06.2010 - 03.2013
- Learned & understood basics of retail business operations & KPI's.
- Managed all aspects of store operations, including VM, inward/outward, shouldered key responsibilities during absence of store manager.
- Coached sales associates on product knowledge by using "BE NICE" training tools.
- Analyzed and settled issues impacting executive leadership and business outcomes across all locations.
Education
BHM - Business Administration And Management
Army Institute of Hotel Management
06.2010
Skills
- Standard Operating Procedure Compliance
- Operational Leadership in Franchising
- Trend Identification Skills
- Proficient in Marketing Tools
- New Store Launch Strategies
- Recruitment, Retention, Coaching & Mentoring
- Key Performance Indicator Analysis
- Visual Merchandising Expertise
Accomplishments
- Managed & supervised team of 150+ members- which includes the team of Retail & SIS (Lotto-North India)
- Training:
Ensured & executed - Induction/Product training model for sales team, worked closely with the training & development team to enhance productivity. - Business Development:
Created strategies- like feedback book monitoring, loss of sale data due unavailability of product- which resulted in a 12% increase in the L2L basis & 16% growth to - Lotto EBO north business. - Business Analysis _
Prepared and formatted sales, P&L spreadsheets and MIS reports for monthly review. - Improved operations efficiency with the implementation of various process like- Service game plan, Store checklist & Hygiene standards.
Timeline
Business Development Manager
Kisna HK Jewels
02.2025 - Current
Sales & Marketing Manager
Vesna INC- Casadenza
11.2023 - 01.2025
Retail Operations Manager
Gulf Marketing Group
01.2022 - 06.2022
Retail Operations Manager
Apparel Group- LC WAIKIKI
01.2020 - 08.2021
Area Business Manager
SSIPL Lifestyle Pvt Ltd
04.2018 - 08.2019
Retail Store Manager
Rare Rabbit- Radhamani Textiles Pvt Ltd
01.2017 - 04.2018
Retail Store Manager
House of Anita Dongre Limited (AND &Global Desi)
01.2015 - 08.2016
Retail Store Manager
Elvy Lifestyle Private Limited
04.2013 - 01.2015
Management Trainee/ Store Manager
Puma Sports India Pvt Ltd
06.2010 - 03.2013
BHM - Business Administration And Management
Army Institute of Hotel Management
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