Arun P S

• Application and Production Support: Served as the key player in troubleshooting and resolving complex application and production issues in record time, ensuring minimal interruptions in operations. Employ technical knowledge to improve application performance and overall system health.
• Infrastructure Engineering: Led effective engineering solutions for robust infrastructure. Identified and rectified system deficiencies while improving operational effectiveness and system performance. Provisioning infrastructure resources with scripting.
• Monitoring Solutions Design and Implementation: Devised a large-scale plan for designing and implementing effective monitoring solutions using Grafana. Streamlined operations, minimized downtime, and identified potential areas of improvement.
• Team Leadership: Fostered a collaborative environment, focusing on team synergy and high-level performance. Led by example and guided team towards achieving operational goals.
• Learning and Growth Initiatives: Steered the initiatives for building team competence through upskilling sessions and training. Ensured periodic upgrading of team's skill set, fostering a culture of continuous learning and development.
• Project Involvement: Active involvement in project planning, execution, monitoring and evolution. Constantly strive for innovative solutions and improvements in project delivery.

This comprehensive role required a multifaceted approach to problem-solving, technical acumen, and a keen understanding of leading and developing a high-performing team. My tenure as an Associate Manager saw me leverage these skills, driving growth and learning, while managing complex projects and enhancing the company’s technical infrastructure.

• Lead Application Support team
• Implementing financial application on Azure, Hyper-V and VMware environments based on customer requirements
• Administering IAAS and PAAS azure services
• Dev-ops, CI-CD Deployments
• Outstanding ability to manage technical team to provide application support from development to production
• PowerShell scripting for infrastructure and azure solutions
• MSSQL and IIS based application implementation and migration
• Expert on SQL Database Administration, High-Availability, SQL Cluster, Backup and Disaster Recovery plan, Power BI, SSRS and TDE
• Database Administration on Production Servers with server configuration, performance tuning and maintenance with outstanding troubleshooting capabilities
• Creating Local & Domain user accounts, managing properties of Domain user accounts & accounts properties, sharing of folders, creating windows 2003 domains, NTFS security polices and assigning permissions, file compression, File encryption, and Security policy
• Good knowledge in SCVMM, SCCM and ITIL process.

• Managed and maintained IT infrastructure to ensure high availability and performance
• Technical team in remote server administration and application development Technical responsibilities include maintenance, migration, upgrade and troubleshooting for software, hardware and network
• Supporting around 150 Windows 2003, 350 Windows 2008 and 50 windows 2012 servers located in Canada for a client Air Canada
• Installing servers and configuring
• Administration of Active Directory, DNS, DHCP, etc
• Application Software installation, Configuration and trouble shooting
• Having Experience on Applying OS Updates, Patches
• Automatic System Recovery, Volume Shadow Copy, NT Backup
• Group Policy related issues/ GPO permission issues
• Creating Local & Domain user accounts, Managing properties of Domain user accounts & accounts properties, sharing of folders, creating windows 2003 domains, NTFS security polices and assigning permissions, file compression, File encryption, and Security policy
• Partitioning & Disk management, User & Group Admin
• Remote Installation and Configuration of applications in the Clients system
• Handling of all Network & Hardware related issues
• Managing backups.