DEEPAK B
Chennai
Summary
Detail-oriented and highly motivated customer support aspirant with a strong background in non-voice and telecalling environments. Skilled in handling customer inquiries with clarity, empathy, and professionalism, while maintaining accuracy and confidentiality. Adept at multitasking, meeting deadlines, and providing timely resolutions in fast-paced settings. Known for quick learning, adaptability, and a strong work ethic. Committed to delivering excellent customer experiences, and contributing effectively to team success.
Overview
3
3
years of professional experience
Work History
Internship
Research Square
Chennai
06.2023 - 10.2023
- Executed daily responsibilities with accuracy and efficiency.
- Contributed innovative solutions to improve team performance and outcomes.
- Prioritized tasks to achieve service goals effectively.
Telecalling Floor Manager
TCC-Chennai Corporation
Chennai
08.2020 - 02.2021
- Oversaw inventory management to ensure optimal stock levels for customer demand.
- Managed daily operations and staff scheduling in high-volume retail setting.
- Trained new employees on customer service protocols and operational procedures.
- Enforced health and safety regulations to maintain compliance among team members.
Education
Diploma in Computer Engineering -
Central Polytechnic College
Tharamani05-2024
Skills
- Customer service and support
- Task prioritization
- Organizational skills
- Analytical thinking
- Remote assistance
- Service desk management
- Client communication
- Relationship management
Affiliations
Responded to customer calls and inquiries during internship.
Resolved customer issues as a trainee or volunteer.
Assisted in maintaining customer data or documentation.
Resolved customer issues as a trainee or volunteer.
Assisted in maintaining customer data or documentation.
Timeline
Internship
Research Square
06.2023 - 10.2023
Telecalling Floor Manager
TCC-Chennai Corporation
08.2020 - 02.2021
Diploma in Computer Engineering -
Central Polytechnic College