Jira & Trello
Arun Raghul N
Client Service Representative
Chennai
Summary
An ambitious, diligent & accomplished professional, offering over 4 years of experience in Customer support, Client Service Management & Product implementation ; targeting assignments as a Product Consultant in IT Industry
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Client Service Representative
Groupon Shared Services
Chennai
07.2020 - Current
- Working as a Client Service Representative and managed multiple off-shore projects at various stages of implementation.
- Skilled in Customer Relationship Management (CRM), Team Building, Software as a Service (SaaS), Teamwork, and Customer Experience.
- Formulating schedule for process mapping session and analyzing the customer requirements; drafting the Project blueprint and questionnaires document and getting the sign-offs from the customer.
- Fine-tuning the product backlog with stakeholders.
- Conducting regular scrum meetings to allocate tasks, analyze issues, clear backlogs and provide support if required.
- Training the end users on the product front and handle customer support, participate in knowledge transfer, documentation and information sharing.
- Strategizing, planning & on-boarding clients; managing all phases of an implementation to ensure customer satisfaction proactively follow-up, clarify and validate on customer needs on an ongoing basis.
- Conducted regular Scrum meetings, Feature enhancement and Built week meetings and obtained insights of the enhancement of the product.
- Playing a pivotal role in the reviewing authority for all ongoing project implementation; taking ownership and working closely with core team on the customer reported issues and brings to the closure with resolution.
- Ensuring, tickets are raised for various issues and following up with the right team to close on priority and thereby giving regular updates to the customer
- Assisted client with impact analysis, decision making, workarounds, and design related to the functionality being implemented
- Creating and finalizing user manual for end users.
Customer Support Executive
Wheels India Limited
Sriperumbudur
11.2017 - 06.2020
- Identifying customer Requirements and provide precise solution.
- Coordinate seamlessly with the client for procurement of data for upload
- Reporting product/component related issues to customers and
receive feedback. - Resolving Customer complains and make sure customer satisfaction is met.
- Review customer feedback related to customer entitlement,
provide feedback based on analysis. - Clearly articulate the solutions through email / verbal communication
- Influence and convince the customer with a positive attitude
- Analyzing the production datas, number of components
dispatched, QC datas and generating EOD reports on daily basis.
Education
B.E- Mechanical Engineering -
Jawahar Engineering College
Chennai 07.2013 - 06.2017
HSC -
Velankanni Matriculation Higher Secondary School
Chennai 06.2012 - 06.2013
SSLC -
Velankanni Matriculation Higher Secondary School
Chennai 06.2010 - 06.2011
Skills
Product Consulting
undefinedSoftware
Zendesk ticketing tool
Fresh desk ticketing tool
Microsoft Office 2003, 2007 & 2010
Additional Information
• Certified in Product Management & Scrum Product Owner
• Agile project Management
PERSONAL DETAILS
• Date of Birth : 15-05-1992
• Marital Status : Single
• Nationality : Indian
DECLARATION
I hereby declare that all the details provided here are true to best of my knowledge
Timeline
Client Service Representative
Groupon Shared Services
07.2020 - Current
Customer Support Executive
Wheels India Limited
11.2017 - 06.2020
B.E- Mechanical Engineering -
Jawahar Engineering College
07.2013 - 06.2017
HSC -
Velankanni Matriculation Higher Secondary School
06.2012 - 06.2013
SSLC -
Velankanni Matriculation Higher Secondary School
06.2010 - 06.2011
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