Arun Ramu

Dynamic and accomplished Senior Engineering & Delivery Manager with over 25 years of extensive experience in software product development and IT services, managing cross-functional teams across India, the USA, the UK, and APAC. Demonstrated leadership in building, mentoring, and scaling global engineering teams (including managers and technical leads), driving product innovation, roadmap alignment, stakeholder collaboration, and DevSecOps adoption.

Specialized in managing enterprise-grade software products in regulated industries (BFSI, Identity & Access, CPG), with a proven track record of leading R&D, product engineering, and cloud transformation initiatives. Adept at working across SDLC stages, implementing Agile/SCRUM and Waterfall methodologies, and leading secure, scalable full-stack solutions across web, mobile, cloud, mainframe, and legacy platforms.

Strong advocate of engineering excellence through automation, observability, and Lean-Agile metrics. Experienced with CI/CD pipelines, cloud-native

architectures, and modern development ecosystems including AWS, Java, Python, React, and microservices.

• Key Strengths:
• Global Team Leadership: Managed engineering teams exceeding 50+ members, including direct people leadership and career progression (e.g., grooming Engineering Managers, Architects).
• Product & R&D Delivery: Spearheaded minor product version releases (OpenText IDM) with integrations such as Workflow-as-a-Service, delivering on roadmap, customer escalations, and feature delivery.
• DevSecOps & Automation: Strong practical knowledge in CI/CD workflows (JIRA, Git-based), automation using Selenium/QTP, and governance/reporting automation via dashboards (MS Project, Clarity).
• Cloud & Transformation Projects: Led iPaaS implementation using Apigee, cloud-native mobile apps across APAC, and legacy to modern stack migrations (e.g., mortgage app to .NET).
• Innovation & Process Uplift: Drove multiple innovation initiatives, process compliance improvements (up to 85%), and Scrum throughput increase (~20%) using Agile best practices.
• Cross-Functional Collaboration: Worked closely with Product Managers, QA, Support, and Delivery teams to ensure delivery predictability, risk mitigation, and customer satisfaction (e.g., CSS score of 95%).

• Project Management Professional, PMI, 2010
• Certified Scrum Master, Scrum Alliance, 2014
• Data Analytics, IIITB, 2015

• Delivered two minor version product releases
• Ensured product commitments even with resource reduction
• Scrum team throughput increased by 20% for payment processing customer based out of US
• Increased process compliance by 30% for leading CPG customer based out of Bangalore
• Ensured ease of governance and achieved 10% savings in effort for leading CPG customer based out of Bangalore
• Launch of mobile application across multiple APAC countries for sales team of a leading Eye-care Major
• Started iPaas (Cloud) digital transformation journey for leading Eye-care Major with launch of mobile application
• Set up offshore operations for a mid-size Bank based out of Mid-West USA
• Instrumental in increasing revenue from $100K to $2MM over 4-year period from mid-size Banking customer based out of US
• Achieved 25% savings for mid-size US Bank customer through migration of legacy mortgage application onto web
• Achieved exceedingly high CSS of 95% by mid-size US Bank customer for successful project implementation

• Senior Manager, Leading Identity Manager R&D product team. Mentor Engineering Managers. Contribute to product road-map in collaboration with Product Managers. Work with support teams to in addressing customer issues. Ensure on-time product release. Responsible for people management, Risk management. Drive product innovation, involve in technical discussion., 01/01/21, Current, Bangalore, Delivered two successful minor version product releases (4.9 and 4.10), Workflow as a Service integration with IG, Mentored an individual to Engineering Manager position through MDP, Helped QA lead successfully transition to Product Architect role, Broaden team product knowledge through cross utilisation of resources and also deliver on commitments even with resource constraints, Developed new drivers to help increase product revenue, Delivered multiple innovation and process improvements, Full ownership of all Connectors with no additional resources
• Project/Program/Delivery Manager, Leading teams in development and deployment of various applications, implement Waterfall/SCRUM Methodology/Framework, identify, and mitigate impediments, review with technical teams and analysts, review project metrics, implement process improvements and best practices, resource plan, training plan, review with customer and senior management., 12/01/10, 02/28/18, 09/01/19, 10/31/20, Payment Processing Company, Eye-care Major, Mid-Size Bank in US, Credit Card Major, Bangalore, Increased Agile development team (Scrum) throughput through adoption of best practices, Successfully launched mobile application across multiple countries, Digital transformation milestone achieved through iPaas (Cloud) implementation (Apigee), Successful migration of mortgage application from legacy platform to .Net, Established Selenium CoE. Regression test suite from QTP to Selenium, Set-up of offshore operations. Connectivity with customer network, Procure hardware, set-up multiple offshore teams, Successful on-boarding of Market Risk data from legacy financial systems
• PMO Manager, Manage PMO operations for CIO responsible for process changes around Project Management, ensure process compliance through audits, Portfolio reviews, Training Plans, and ensure Metrics and Report availability for the team., 03/01/18, 08/31/19, Bangalore, Increase in project compliance from 50% to 85% through audits, process changes, Increase in time-sheet compliance from 50% to 90% through automation, Creation of portfolio dashboard by integrating Idea and Project data thus ensuring ease of governance and eliminating manual effort required to collate data from various sources, Successful migration to MS Project management tool from Clarity, Integration of Clarity and Active Directory for resource on-boarding, off-boarding, and license reconciliation
• Project Manager, Manage Voice, Contact Centre, Acquisition application., 10/01/06, 11/30/10, Credit Card Major, USA, Migration of Balance, Membership Rewards, Pay By VR, and Merchant voice application from legacy to Next Gen VR (NGVR) for ANZ region, Test DB creation. Helped in reduction of test cycle duration. Test DB established as norm for future NGVR projects, Successfully integrated credit Bureau for European region. Commissioned dedicated link with the Credit Bureau
• Team Member, Develop Web Interface for core banking application (Quartz)., 10/01/05, 09/30/06, Leading Bank, South Africa
• Project Leader / Analyst / Team Member, Develop Notes and web application using Lotus Domino., 08/01/00, 09/30/05, Insurance Major in US, Insurance Major in UK, Major Bank in US, Electric Equipment Manufacturer in US