Arun Ravat
Personal Banker
New Delhi
Summary
Proven track record in enhancing customer satisfaction and boosting sales, as demonstrated at Hdfc Bank. Skilled in financial product knowledge and customer service, I excel in portfolio management and branch operations. Successfully increased sales revenue through strategic cross-selling, showcasing my ability to achieve results and foster client relationships.
Overview
9
9
years of professional experience
Work History
Personal Banker
Hdfc Bank
01.2023 - Current
- Cross-sold bank products and services to meet customer needs and provide options.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Sales Manager
Ruptok Fintech PVT LTD
07.2022 - 12.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased Gold Loan sales revenue by developing and implementing effective sales strategies.
- Met with clients, delivering Details of products, and educating on product and service features and offerings.
Sales Manager
Indiagold
01.2021 - 06.2022
- Handled Gold LOan customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues Gold Loan, quickly to close deals and boost client satisfaction.
- Increased Gold Loan sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Business Development Manager
SBI Life Insurance
06.2019 - 12.2020
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Team Leader
Gibson India PVT LTD
01.2017 - 06.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked in Team management for counter sales in Philips Sound Section
Auditor
Reliance Retail Ltd
08.2015 - 01.2017
- Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Counted all physical inventory and generated department audit reports.
- Applied root cause analysis techniques to identify underlying factors behind inventory discrepancies, recommending targeted solutions for improvement.
- Proactively identified opportunities for process improvement and cost reduction, contributing to the organization''s overall financial success.
- Provided training to new team members on audit procedures, fostering a productive work environment through skill development.
Education
Bachelor of Science - PCM
Dr B.R.Ambedkar Collage
Agra, India 04.2001 -
Senior Secondary - PCM
RSG Inter Collage
Firozabad, India 04.2001 -
Skills
Customer Service
Financial product knowledge
Branch operations
Banking
Portfolio Management
Timeline
Personal Banker
Hdfc Bank
01.2023 - Current
Sales Manager
Ruptok Fintech PVT LTD
07.2022 - 12.2022
Sales Manager
Indiagold
01.2021 - 06.2022
Business Development Manager
SBI Life Insurance
06.2019 - 12.2020
Team Leader
Gibson India PVT LTD
01.2017 - 06.2019
Auditor
Reliance Retail Ltd
08.2015 - 01.2017
Bachelor of Science - PCM
Dr B.R.Ambedkar Collage
04.2001 -
Senior Secondary - PCM
RSG Inter Collage
04.2001 -
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