Arun Ravi
Bengaluru,India
Summary
Technology Analyst with a well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals, troubleshooting problems, and recommending solutions. Proficient in cutting-edge technologies with passion for continuous learning.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
Work History
Technology Analyst
Infosys
Bangalore, Karnataka
08.2014 - Current
- Studied business functions, collecting information and evaluating requirements to establish operational objectives.
- Collaborated closely with management to drive strategy through development and implementation of new processes.
- Prepared and maintained reports, dashboards and monthly packages.
- Analyzed research trends, developing call-to-action plans to improve IT service effectiveness.
- Led weekly cross-functional team meetings to drive continuous technical improvements.
- Built and maintained internal knowledge bases for support products.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Bachelor of Computer Applications - Computer Science
Tamil Nadu University
Chennai, TN 06.2008 - 06.2011
Skills
Technical Analysis
Teamwork and Collaboration
Data Management
Customer service expert
Project Management
Excellent Communication
Business Process Workflow
Certification
Microsoft Azure Administrator
Timeline
Microsoft Azure Administrator
09-2021
Technology Analyst
Infosys
08.2014 - Current
Bachelor of Computer Applications - Computer Science
Tamil Nadu University
06.2008 - 06.2011
Projects
- Automation Project - Coordinated with RPA Team to prepare Document Automation and completed automation for help-desk in reducing team size by two and promoted reduced team's members as RPA Admin.
- Transition Project - Transition of Supply Chain project from Onshore to offshore, hired / trained people for project, prepared SOP got them approved from client and shared with team.
Ticketing & Monitoring Application's
Service Now
Salesforce
Solarwinds