ARUN S
Bengaluru
Summary
As a two year experienced skilled aviation professional who posses top tier interpersonal skill and communication skills ,Recognized for enhancing customer satisfaction and winning multiple awards, including Best Performer Ramp Award. Strong skills in ground handling coordination, customer service, and problem-solving, bringing effective team collaboration and professional excellence. Looking forward to utilize my skills in a challenging new role that demands creativity ,critical thinking and adaptability and ready to work with a team to achieve company goals through a result oriental approach and a passion for excellence
Overview
2
2
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Flight Manager
InterGlobe Aviations Ltd. "Indigo Airlines"
01.2023 - Current
- Coordinating with various departments for smooth departure
- Coordinator of the ground activities
- Responsible of the safety and security of the aircraft
- Verification and signing of load and trim sheet
- Responsible for loading into aircraft and making sure loading is done according to planning
- BEST PERFORMER RAMP award winner
- Conducted thorough safety inspections before each flight, maintaining compliance with industry regulations and company policies.
- Planning the departure ground activities effectively to provide best passenger experience
Customer Relations Executive
Bird Worldwide Flight Services
04.2022 - 08.2022
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professional
- Handling of passengers
- Helping passengers while check-in
- Giving proper guidance to the passengers
- Accompanying passengers to the aircraft
- Focus on delivering exceptional customer service
- Resolving passenger queries
- Assisting the terminal manager in terminal handling
- Managed high call volumes while maintaining a calm demeanor and ensuring timely resolutions.
Education
Bachelor of Arts - ECONOMICS
AYYANKALI MEMORIAL ARTS AND SCIENCE COLLEGE
KOLLAM KERLA 04.2019 - 05.2021
DIPLOMA - DIPLOMA IN AIRPORT MANAGEMENT
VISION SCHOOL OF AVIATION
ERNALULAM KERALA 11.2021 - 12.2022
Skills
- Team player
- Communication skills
- Ground Handling Coordination
- Professionalism
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Team building
Certification
. IATA Cargo Introductory
. IATA Safety Management - Fundamentals
. Travelport Basic Course
. Sabre (GDS) Basic Functionalities
ACHEIVMENTS
. Best Performer Ramp Indigo
. 6E Safety Star Indigo
. 6E Fab Debutant Indigo
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
DECLARATION
I here by declare that all the information provided above is accurate to the best of my knowledge
Date: ARUN S
Timeline
Flight Manager
InterGlobe Aviations Ltd. "Indigo Airlines"
01.2023 - Current
Customer Relations Executive
Bird Worldwide Flight Services
04.2022 - 08.2022
DIPLOMA - DIPLOMA IN AIRPORT MANAGEMENT
VISION SCHOOL OF AVIATION
11.2021 - 12.2022
Bachelor of Arts - ECONOMICS
AYYANKALI MEMORIAL ARTS AND SCIENCE COLLEGE
04.2019 - 05.2021
. IATA Cargo Introductory
. IATA Safety Management - Fundamentals
. Travelport Basic Course
. Sabre (GDS) Basic Functionalities
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