Arun S

acquire new quality customers and cross sell various products as desired by the Bank from time to time To ensure accurate, timely and error free processing of customer service requests To overcome problems using guidelines and escalate with expediency, when necessary. To ensure the best visual impact of the branches on customers Detailed Responsibilities To work for providing first class service experience to existing customers and take references for acquiring new quality customers. To cross sell deposit and fee products to such customers and penetrate better market share To acquire high quality customers a?? Retail TD & Retail CASA To constantly endeavor to improve existing customer relationships and involve in Sales to deepen the same To generate fee revenue for the Bank with the help of Insurance, Mutual fund, Trade finance business, etc.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

• Enquires,Quality acquisition of Current Account & Saving Account and NRE,NRO Accountsfor Resident /Non-resident Indian. Ensure quality sourcing of new customer to sell differentBanking product like Demat Account,LifeInsurance, Credit Card,Health Insurance,Vehicle loan,personal loan,home loan, loanEnsure quality customer service is delivered..Meet productivity norms defined through support of channels andagainst property etc.Ensure quality sourcing of new customer and cross-sell different banking products like Loans, Life & General Insurance and Mutual funds.
• Achieved individual and branch targets on consistent basis.
• Maintained in-depth understanding of bank operations, products, and services.
• Connected with account representatives to promote bank products.
• Implemented cross-selling techniques throughout the branch, encouraging customers to explore additional products for an increase in overall sales figures.

• Maintained and built close relationships with customers through regular contact and visits.
• Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
• Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
• Monitored, followed-up and escalated cases to meet customer response commitments.