Skilled Collection Manager successful at managing a high volume of collections calls in fast-paced, demanding environments. Excellent conflict resolution and interpersonal skills. Driven to maximize returns and exceed monthly quotas.
Hi, I’m
ARUN SANTHOSH
ERNAKULAM
Summary
Overview
8
years of professional experience
1
Certification
Work History
FPL TECHNOLOGIESErnakulam, Kerala
Line Manager
05.2024 - Current
Job overview
- Manage Credit Card Collection for the North Kerala region, overseeing accounts from Bucket 1 to Recovery
- Handle External Vendors to ensure effective execution of field collection and recovery operations
- Develop strategies to reduce delinquencies and improve overall collection efficiency
- Train, monitor and lead a team of collection agents to achieve monthly targets
- Mamage escalated cases, negotiate settlements and maintain excellent customer relations.
- Prepare amd analyze collection trend to identify area for improvement.
- Ensure adherence to compliance standards and organisational polices in all collection activities
HOME CREDIT INDIA FINANCE PVT LTDERNAKULAM
Agency Manager
03.2020 - 05.2024
Job overview
- Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
- Recognized as Best Team Leader For Q1, Q2, Q3 and Q4 for the year 2022.
- Received WOW award for the Category of Future is bright.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
- Verified details of transactions, funds received and total account balances.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Completed skip traces on customers failing respond to collection efforts.• Providing con calls with customers if FE need a help on the field for any clarification
- Carrying out performance reviews with agency owner and agency staff
- Ensuring documents for audit purposes.
EMERALD ASSOCIATESERNAKULAM
Team Leader
02.2018 - 03.2020
Job overview
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Reviewed accounts to determine payment plan compliance.
- Used internet databases and phone tools in order to locate customers.
- Used advanced skip tracing tools to locate customers.
AZZITE SOLUTIONS PVT LTDERNAKULAM
Process Associate
10.2016 - 06.2017
Job overview
- Make outbound collection calls, specifically to the more escalated and complicated issues.
- Negotiate payment programs with delinquent customers
- Coordinating the field executives in all over Kerala for the pick ups.
- Taken the waiver approval for closing the loan & arrange NOC for them.
- Arrange the statements & foreclosing statements to the customers of credit card.
Education
BHARTHIYAR UNIVERSITYERNAKULAM
MBA from HRM
01.2021
University Overview
MG UNIVERSITYKOTTAYAM
Bachelor of Science from Mathematics And Computer Science
04.2016
University Overview
BHARTI PUBLIC SCHOOLNEW DELHI
HIGHER SECONDARY from Computer Science
05.2013
University Overview
KERALA EDUCATION SOCIETY SECONADRY SCHOOLNEW DELHI
SECONDARY
05.2011
University Overview
Skills
- Flexible Schedule
- Goal Setting
- Teamwork and Collaboration
- Documentation and Reporting
- Staff Training
- Evaluating Employee Work
- Problem-Solving
- Overseeing Daily Activities
- Issue Resolution
- Team Building
Languages
English
First Language
English
Proficient
C2
Hindi
Upper Intermediate
B2
Malayalam
Intermediate
B1
Additional Information
Additional Information
- NAME : ARUN SANTHOSH
- FATHER NAME : SANTHOSH CV
- ADDRES : SAJI NIVAS, KARIPPADOM PO, THALAYOLAPARAMBU, KOTTAYAM, 686605
- CONTACT : 9846480229, 7907206953
- NATIONALITY : INDIAN
- AGE : 28
- DATE OF BIRTH : 29-10-1995
- RELIGION : HINDU
Certification
I hereby declare that the information furnished above are true and correct to the best of my knowledge.
- PLACE :
- DATE :
ARUN SANTHOSH
Timeline
Line Manager
FPL TECHNOLOGIES
05.2024 - Current
Agency Manager
HOME CREDIT INDIA FINANCE PVT LTD
03.2020 - 05.2024
Team Leader
EMERALD ASSOCIATES
02.2018 - 03.2020
Process Associate
AZZITE SOLUTIONS PVT LTD
10.2016 - 06.2017
BHARTHIYAR UNIVERSITY
MBA from HRM
MG UNIVERSITY
Bachelor of Science from Mathematics And Computer Science
BHARTI PUBLIC SCHOOL
HIGHER SECONDARY from Computer Science
KERALA EDUCATION SOCIETY SECONADRY SCHOOL
SECONDARY
I hereby declare that the information furnished above are true and correct to the best of my knowledge.
- PLACE :
- DATE :
ARUN SANTHOSH
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