Hi, I’m
Arun Satish
Software Engineer
Palakkad, Kerala,Kerala
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at LTI MINDTREE. Skilled in active listening and Microsoft Excel, adept at resolving complex issues, leading to a significant increase in repeat business. Specializes in employing critical thinking and problem-solving abilities to exceed customer expectations and drive results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
years of professional experience
Work History
LTI MINDTREE
Customer Service Representative
12.2022 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Inventech Solutions Pvt Ltd
Customer Service Representative
01.2022 - 12.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Punjab Technical UniversityGulbarga, India
MBA from Finance
04.2001
SS Margole College, ShahabadShahabad, India
Bachelor of Arts from Economics
04.2001
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Problem-solving abilities
Call center experience
Critical Thinking
Microsoft Excel
Live chat support
Technical Support
Microsoft Outlook
Customer Education
Languages
English
Upper intermediate (B2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
LTI MINDTREE
12.2022 - Current
Customer Service Representative
Inventech Solutions Pvt Ltd
01.2022 - 12.2022
Punjab Technical University
MBA from Finance
04.2001
SS Margole College, Shahabad
Bachelor of Arts from Economics
04.2001