Arun Sharma
Navi Mumbai
Summary
Dynamic health service management professional with a proven track record in medical care and healthcare planning. Adept at coordinating and optimizing healthcare services to ensure efficient and profitable business operations. Passionate about delivering high-quality clinical support while prioritizing the safety and satisfaction of end users.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Operations Manager
D Y Patil University
Navi Mumbai
08.2024 - Current
- Responsible for overseeing the daily operations and management of the Sports Science and High-Performance Center at D Y Patil University
- Ensure the smooth functioning of all center activities, including facility management, event coordination, staff supervision, customer service and revenue cycle management
- Collaborate with the Director to implement strategies that improve the center's performance, user experience, and operational excellence
- Manage SLAs and KPIs
- Claims appeals and Grievances process management.
Consultant
Freelance Healthcare
Lucknow
09.2023 - 07.2024
- Responsible for the administration of training and development of Marketing team
- Observation and training to front office and health claim department to increase their efficiency
- Supervising core claim processing such as registering claims, editing & verification, claims evaluation, and examination & litigation.
Head of Business Development and Operations
KIMSHEALTH Hospital
Muscat
06.2022 - 08.2023
- Lead hospital projects, focusing on larger-scale initiatives, from inception to implementation
- Develop strategic plans for hospital operations, ensuring alignment with client objectives and industry standards
- Responsible for maintaining and implementing patient feedback process, conducting regular feedback analysis, and developing effective measures to improve hospital services
- Engage with hospital management teams and clients to gather requirements and provide strategic guidance
- Define and optimize planning processes within hospitals to improve efficiency and streamline operations.
Customer Relations Manager
Shree Krishna Hospital & Research Centre
Anand
07.2016 - 08.2021
- Built lasting relationships with clients through customer service interactions
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Managing Insurance Department, Front Office, Billing, Cash management, etc
- Branding, Communication, Public Relation, Customer Relationship and Operations
- Increased Sales by 20 %.
Head of Administration
Gomti Hospital & Research Centre
Sultanpur
01.2012 - 06.2016
- Studied processes, implemented cost reductions to maintain administrative workflow
- Managed payroll, transactions, invoicing, and budgeting to decrease financial inconsistencies
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
Assistant Marketing Manager
Wockhardt Heart Hospital
02.2011 - 12.2011
- Developed and implemented marketing plans for new product launches.
- Established goals and objectives for each campaign, tracked results, and adjusted tactics as needed.
- Worked with management team to oversee and monitor marketing strategy.
- Tracked, analyzed and reported on marketing program results.
Public Relation Officer
Sanjeevan Hospital
10.2007 - 12.2010
- Coordinated with Social Media and Agency to conduct media campaigns and PR.
- Marketed the Hospital by establishing beneficial partnerships and effective advertising strategies.
- Assisted in the recruitment, consent screening, and enrollment of personnel.
- Ensured constant monitoring of hospital website and provided timely reports to Board of Directors.
Marketing Executive
Badr Al Samaa Hospitals
08.2006 - 08.2007
- Planning and executing marketing strategies focusing on hospital brand visibility.
- Coordinating Marketing leaflets, handbills, brochure, and other related materials.
- Organizing CME's, Workshops Camps, Patient Education Program, and Life - Style Management Program etc.
- Conducting market research.
- Analysis of MIS of IPD & OPD services of the hospital
Marketing Executive
White House Marketing LLC
11.2003 - 05.2006
- Market Analysis & Executing Campaigns and Sales Promotion activities.
- Implementing the Marketing Plans based on the set objectives.
- Managing Inventory and Breakage. Products: Surgical Instruments, Medical Disposables, Hospital Furniture, e.
Medical Sales Representative
Johnson & Johnson Ltd
03.2001 - 06.2003
- Market & Customer Appraisals.
- Promotion of Products to the General Practitioner, Physicians, Pediatrician, Gynecologists & Surgeons.
- Products availability at the Distributor & Retail Chemist Outlets.
- Procuring the orders from the Distributors in order to service the demand of the retail market on the regular basis.
Medical Sales Representative
Unichem Laboratories Ltd
11.1996 - 02.2001
- Market & Customer Appraisals.
- Promotion of Products to the General Practitioner, Physicians, Pediatrician, Gynecologists & Surgeons.
- Products availability at the Distributor & Retail Chemist Outlets.
- Procuring the orders from the Distributors in order to service the demand of the retail market on the regular basis.
Education
Master of Arts - Public Administration
N. S. Patel College of Arts & Science
01.2022
PG Diploma - Hospital and Healthcare Management
Symbiosis Centre of Healthcare - Pune
01.2018
DBM - Diploma in Sales & Marketing
Xavier Institute of Management & Research, Mumbai
01.2003
B. Sc - Chemistry & Botany
K. N. I. P. S. S.
01.1996
12th Std - English, Mathematics, Physics, Chemistry & Biology
Kendriya Vidyalaya
01.1993
10th Std - English, Mathematics, Science, Social Science, Hindi
Stella Maris Convent Sec School
01.1991
Skills
- Operational Leadership
- Effective Communication
- Patient Services
- Regulatory Requirements
- Quality Assurance Controls
- Policies and Procedures
- Personnel Management
- Multitasking Abilities
- Analytical and Critical Thinking
- Data Evaluation
- Problem Solving
- Reasoning
- Time Management
- Decision Making
- Teamwork
- Relationship Building
- Strategic Thinking
- Project Management Skills
- Healthcare Management Expert
- SLA, KPI
- Customer Relationship Management
- Business Process Knowledge
- Performance & People Management
- Public Communication and Operations
- RCM – Billing, Cash Posting, Credit Balance, Accounts Receivable
Certification
- Digital Marketing Associate Certificate
- Business Intelligence using Power BI Certificate
- Business Analyst Assessment Certificate
Personal Information
- Date of Birth: 09/23/74
- Marital Status: Married
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
References
References available upon request.
Timeline
Operations Manager
D Y Patil University
08.2024 - Current
Consultant
Freelance Healthcare
09.2023 - 07.2024
Head of Business Development and Operations
KIMSHEALTH Hospital
06.2022 - 08.2023
Customer Relations Manager
Shree Krishna Hospital & Research Centre
07.2016 - 08.2021
Head of Administration
Gomti Hospital & Research Centre
01.2012 - 06.2016
Assistant Marketing Manager
Wockhardt Heart Hospital
02.2011 - 12.2011
Public Relation Officer
Sanjeevan Hospital
10.2007 - 12.2010
Marketing Executive
Badr Al Samaa Hospitals
08.2006 - 08.2007
Marketing Executive
White House Marketing LLC
11.2003 - 05.2006
Medical Sales Representative
Johnson & Johnson Ltd
03.2001 - 06.2003
Medical Sales Representative
Unichem Laboratories Ltd
11.1996 - 02.2001
Master of Arts - Public Administration
N. S. Patel College of Arts & Science
PG Diploma - Hospital and Healthcare Management
Symbiosis Centre of Healthcare - Pune
DBM - Diploma in Sales & Marketing
Xavier Institute of Management & Research, Mumbai
B. Sc - Chemistry & Botany
K. N. I. P. S. S.
12th Std - English, Mathematics, Physics, Chemistry & Biology
Kendriya Vidyalaya
10th Std - English, Mathematics, Science, Social Science, Hindi
Stella Maris Convent Sec School
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