Adaptable professional with a proven ability to thrive in dynamic environments. Exceptionally skilled in quickly acquiring and applying new knowledge to deliver results. Committed to continuous improvement and effectively managing change to enhance team performance.
Overview
11
11
years of professional experience
Work History
Associate
CPG BPM Services Pvt. Ltd. (Outsourced to Bank of America)
Mumbai
06.2021 - Current
Assessed trade finance documents to confirm correct submission, and ensure proper payment.
Managed client communication to resolve transaction issues.
Coordinated communication among multiple business groups within the bank.
Delivered efficient and error-free trade executions consistently.
Handled front-end requests from corporate clients.
Ensured compliance with established internal procedures.
Manage and revise banking system entries involving loans, transaction records, and corporate client data.
Conducted thorough reviews of credit documents, ensuring all procedures and calculations were accurate.
Prepared credit reports such as Loan board, loan fraud monitoring, and unhedged foreign currency exposure reporting.
Senior Process Associate (Quality Auditing)
Accenture Solutions Pvt. Ltd.
Navi Mumbai
04.2016 - 04.2020
Applied critical thinking to analyze problems and solutions.
Addressed challenges to enhance operational efficiency.
Partnered with leadership to deliver process enhancement training.
Developed and updated checklists and job aids to enhance accuracy.
Created training materials, SOPs, and work instructions to enhance onboarding procedures for new team members.
Coordinated regular calibration meetings to establish uniform best practices.
Centre Administrator
MT Educare Ltd.
Mumbai
02.2014 - 03.2016
Conducted B2C sales for academic tuition services targeted at grades 11 and 12.
Created innovative lead generation strategies to excel in reaching sales quotas.
Devised strategies combining cold calling, networking events, and lead sources for market expansion.
Assisted in enhancing event marketing, sales, and brand promotion.
Analyzed needs and feedback from students and parents to enhance offerings.
Senior Financial Expert at Computershare (Outsourced to iEnergizer IT Services Pvt Ltd)Senior Financial Expert at Computershare (Outsourced to iEnergizer IT Services Pvt Ltd)