Arun Singh
Gurgaon
Summary
Self starting operations manager bringing 11 years of experience in operations management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively prioritize tasks.
Overview
14
14
years of professional experience
Work History
Store Manager-Retail Operations
Gulf Marketing Group
01.2022 - Current
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance store's campaign.
- Working in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Coached store sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Ensured 100% DHA's SOP adherence along with controlled & semi-controlled SKU's
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Monitored 07 employees' day-to-day activities and made plans to rectify issues.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Set, enforced and optimized internal policies to maintain responsiveness to fulfill operational gaps.
- Reviewed and monitored scheduling, purchases and other expenses to maintain monthly budget.
- Met deadlines, exceeding expectations and effectively rolling out Dubai summer sales campaign at store.
Operations Manager-Retail
Apparel Group- LC WAIKIKI
01.2020 - 08.2021
- Managing all aspects of operations, including organization, maintenance and KPI's.
- Researched industry and marketplace trends to develop marketing solutions and enhance store business operations.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Conducting performance reviews and daily operational goals to maximize team productivity.
- Streamlined operational efficiencies by preparing pre-approval of merchandise from brand principal Turkey-team
- Determined layout of store merchandise to ensure it is visually appealing.
- Trained 17 team members in successful strategies to meet operational management.
- Managing inventory control processes to restore back warehouse, control costs and maintain levels to meet needs & brand's requisition.
- Coordinating weekly discussion to communicate and understand planning & execution.
- Coached employees and trained on methods for handling various aspects of KPI's; complicated issues, resulted 99% at DSES survey.
- Streamlined Government's COVID-19 safety protocol as per guidelines to increase satisfaction & safety.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Liaised with team to set up visually appealing layout for store merchandise.
- Led store projects and analyzed data to identify opportunities for improvement.
Area Business Manager
SSIPL Lifestyle Pvt Ltd
04.2018 - 08.2019
- Handled over 35 EBO stores of "LOTTO" across northern region of India including (Own + Franchise model)
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase revenue.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Managed team of 242 (Retail EBO + Shop in Shop)
- Surpassed AOP targets for 5 consecutive months, L2L growth at +14%, making North India - biggest region on sales & profitability.
- Set up, completed and tracked customer surveys for regional campaigns.
- Identified key challenges to streamline operations, VM & hygiene at EBO stores.
- Performed various key functions - including NSO's complete operations adherence + Daily MIS weekly & monthly analysis.
Retail Store Manager
Rare Rabbit
01.2017 - 04.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Grew company sales 11% by devising strategic promotional plans capitalizing on changing market conditions.
- Submitted reports to senior management to aid in business decision-making and planning.
Retail Store Manager
House of Anita Dongre Limited
01.2015 - 08.2016
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Increased sales 12% through effective sales training and troubleshooting key areas of store business.
- Exceeded sales goals and business objectives by conducting daily briefing with recognition in between team.
- Developed second line team of 8 employees for next level growth.
- Streamlined corrective measures to improve hygiene & SOP's at store is being followed effectively.
Retail Store Manager
Elvy Lifestyle Private Limited
04.2013 - 01.2015
- Managed team of 6 including ASM & cashier, & ensured corrective measures to streamline aspects of store operations, including hygiene maintenance and store's look & feel.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Increased sales growth 23% (YOY) in financial year.
- Streamlined processing of defective and clearance items to increase productivity by 12%.
- Conceptualized and implemented effective strategies to maintain sales at 100% or greater.
Management Trainee/ Store Manager
Puma Sports India Pvt Ltd
06.2010 - 03.2013
- Learned & understood basics of retail business operations & KPI's.
- Managed all aspects of store operations, including VM, inward/outward, shouldered key responsibilities during absence of store manager.
- Coached sales associates on product knowledge by using "BE NICE" training tools.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Analyzed and settled issues impacting executive leadership and business outcomes across all locations.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed and mentored team of 8 employees.
Education
BHM - Business Administration And Management
Army Institute of Hotel Management
Bengaluru, KA06.2010
Skills
- Brand Building
- Operations leadership
- Business Development
- Campaign marketing and management
- Strategic growth planning
- Scheduling and calendar management
- Franchise operations
- Research and trend analysis
- Event operations
- Budgeting
- Loss prevention
- Recruitment and retention
- Coaching and mentoring
- Sales forecasting
Accomplishments
- Managed & supervised team of 242 members- which includes the team of Retail & SIS (Lotto-North India)
- Training:
Ensured & executed - Induction/Product training model for sales team, worked closely with the training & development team to enhance productivity. - Business Development:
Created strategies- like feedback book monitoring, loss of sale data due unavailability of product- which resulted in a 12% increase in the L2L basis & 16% growth to - Lotto EBO north business. - Business Analysis _
Prepared and formatted sales, P&L spreadsheets and MIS reports for monthly review. - Improved operations efficiency with the implementation of various process like- Service game plan, Store checklist & Hygiene standards.
Timeline
Store Manager-Retail Operations
Gulf Marketing Group
01.2022 - Current
Operations Manager-Retail
Apparel Group- LC WAIKIKI
01.2020 - 08.2021
Area Business Manager
SSIPL Lifestyle Pvt Ltd
04.2018 - 08.2019
Retail Store Manager
Rare Rabbit
01.2017 - 04.2018
Retail Store Manager
House of Anita Dongre Limited
01.2015 - 08.2016
Retail Store Manager
Elvy Lifestyle Private Limited
04.2013 - 01.2015
Management Trainee/ Store Manager
Puma Sports India Pvt Ltd
06.2010 - 03.2013
BHM - Business Administration And Management
Army Institute of Hotel Management
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