Arun Sood
Ghaziabad
Summary
Dynamic Retail Store Manager with a proven track record at Adi Sports India Pvt Ltd, excelling in team management and client relationship management. Enhanced profitability through strategic inventory control and process improvement, achieving a remarkable 200% sales increase. Skilled in training and mentoring staff to drive operational excellence and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Retail Store Manager
Adi Sports India Pvt Ltd
Ghaziabad
02.2024 - Current
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Developed and maintained store policies and procedures.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Mitigated business risks by working closely with staff members and assessing performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Built and maintained strong working relationships with team members.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Conducted regular inventory counts throughout the year to maintain accurate records.
Operations Manager
Franchise India Brands Limited
Faridabad
04.2022 - 10.2023
- Company Overview: Handling multiple brands like Cafe Ritaza, Smoothie Factory & Figaro's Pizza
- Ritazza is a product of the UK’s leading F&B company SSP Group is the dedicated operator of more than 500 food & beverage brands worldwide
- Ritazza is an international chain of coffee shops specializing in hand-crafted coffee, a unique range of cold beverages tailored for the Indian market, and great food in a very contemporary store
- Smoothie Factory started in 1996, Smoothie Factory is an established, popular and fast-growing franchise of health & wellness cafes offering real fruit smoothies, freshly squeezed juices, authentic frozen yogurts, healthy lite foods, juice cleanse programs and much more
- Figaro's Pizza is an American multinational QSR chain serving Italian cuisine Since 1981
- The company has 41 locations in 5 countries, including Cyprus, the United States Nigeria and India
- Managing team of Area managers, Managers NSO, Store Managers, Project team and field Trainers
- Acts as a liaison between the company and Franchise for sales & quality assurance
- Motivates staff to meet or surpass organizational and sales goals
- Coordinates with the HR department to recruit skilled talent and keep the best employees
- Driving client service excellence and a culture of delighting clients
- Setting up Annual Operational plans for all stores & evaluates newly implemented sales plans
- Maintaining various MIS reports, analyzing and identifying areas of opportunities
- Ensuring high-quality services, resulting in customer delight and optimum resource utilization
- Analyzing P&L to identify the factors leading to profit and loss in the business
- Creating an action plan to address the ways of increasing profit and reducing losses
- Communicating an action plan by presenting it in the meeting to achieve better implementation
- Conducting Business Analysis to identify the underperforming areas of the business
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements
- Making strategies by creating local promotional offers to help achieve sales targets
- Ensure zero food safety deviations and 100% compliance with Food safety
- Ensure that all stores adhere to compliance requirements in all areas of operational activity, brand standards, company policies and procedures
- Coach and mentor Area & store managers and team on driving high profitability and standards - with a special focus on the non or low-performing stores
- Create a talent pipeline for managerial roles in stores
- New product launch to maximize transactions & be ahead of the competition
- Local and Social Marketing activity planning to ensure reach out to each customer
- Local store branding and merchandise to create buzz & brand visibility
- Analysis of Feedback to understand the customer needs
- Setting up Feedback goals & rating system to deliver outstanding customer experience
- End to end Support to Franchise Business partners in terms of Operations/ HR formalities/ Marketing/ Legal compliances/ Indent and forecast/inventory management/P&L/Food cost/ New Location Finalization
- Handling multiple brands like Cafe Ritaza, Smoothie Factory & Figaro's Pizza
- Ritazza is a product of the UK’s leading F&B company SSP Group is the dedicated operator of more than 500 food & beverage brands worldwide
- Ritazza is an international chain of coffee shops specializing in hand-crafted coffee, a unique range of cold beverages tailored for the Indian market, and great food in a very contemporary store
- Smoothie Factory started in 1996, Smoothie Factory is an established, popular and fast-growing franchise of health & wellness cafes offering real fruit smoothies, freshly squeezed juices, authentic frozen yogurts, healthy lite foods, juice cleanse programs and much more
- Figaro's Pizza is an American multinational QSR chain serving Italian cuisine Since 1981
- The company has 41 locations in 5 countries, including Cyprus, the United States Nigeria and India
Assistant Store Manager
United Colors Of Benetton
Delhi
10.2016 - 04.2022
- Ensuring proper product displays at shelves and positioning through merchandising; establishing a relationship with the warehouse in charge to keep track of in / out movement of new stock, damaged products & returnable items
- Managing administration, inventory control, training and supervision of sales staff; handling consumer complaints and issues
- Ensuring availability of updated price lists, Orders at all times and timely opening & closing of outlets
- Managing security and safety of stock, cash & inventory of the respective store; monitoring attendance and punctuality of stores’ staff
- Ensuring proper scheduling of weekly off for the sales staff in the store to facilitate proper coverage daily
- Preparing & submitting monthly attendance and leave details of store staff to the HR department
- Following and Improving systems and processes and strictly abiding by the SOP and company rules
- Analyzing consumer behavior and handling their complaints/issues effectively
- Client Relationship Management: Attending walk-in customers, calling customers, and communicating correct information related to the company’s offers, policies and potential
- Planned and executed corporate meetings to offer corporate schemes and discounts, hence, enhancing sales
Store Manager
Monte Carlo Fashion Limited
Ghaziabad
09.2014 - 10.2016
- Ensuring customer satisfaction by achieving delivery & service quality norms
- Maintaining cordial relations with customers to sustain the profitability of the business
- Providing value-added customer services by attending to customer queries and issues
- Leading, managing & monitoring the performance of sales staff to ensure efficiency in business operations and meeting of revenue and collection targets
- Facilitating recruitment, training, and yearly performance appraisals of sales staff
- Conducting meetings for setting up objectives & designing or streamlining processes to ensure smooth functioning of operations
Assistant Store Manager
Aero Club Woodland
Delhi/NCR
01.2011 - 09.2014
- Administer all points of sales activities for the managed categories including sales transactions, Tracking customer orders & payments, registering sales & maintaining inventory updates, providing Service, handling the exchange
- To ensure sales profitability and consumer satisfaction
- Facilitating consumer purchase decisions that lead to moving the customer satisfactorily up the value chain resulting in higher production value per consumer
- Planning and executing brand promotion, and advertising through local store marketing
- Ensuring sales staff training & responsiveness to consumer needs to set up a consultative environment
- Following and Improving systems and processes and strictly abiding by the SOP and company rules
- Ensuring availability of updated price lists, Orders at all times and timely opening & closing of outlets
- Client Relationship Management: To ensure consumer grievances, if any, are effectively addressed & resolved by sales staff to minimize problems/issues
- To ensure that the sales staff meets the complete set of consumer needs starting from enquiry to closure of the sales transaction
- Enhancing consumer awareness by utilizing client data and keeping consumers informed about the upcoming promotions, offers etc
- Team Management: To recognize & develop talent within the team by providing consistent direction and support to achieve & exceed the targets set by management
- To optimize manpower resources to ensure high productivity levels
- To ensure functional & behavioral training of the sales staff
- Ensuring smooth and seamless timely audits, ensuring the effective functioning of the store
- Key Achievement: Performed as Store Manager for a complete 3 years
- Achieved an exceptionally high sales rate of 200%
- Launched 3 stores in Delhi/NCR region
- Proposed sales analysis formats, which further was implemented across stores in the area zone
Assistant Restaurant Manager
Papa John's, Om Pizza & Eats India Pvt Ltd
Gurgaon
07.2008 - 12.2010
- Responsible for customer complaints and queries
- Handled training for management and team to ensure that customer service was in line with the operations
- Implemented Local Store Marketing initiatives at all levels to enhance the profit center’s top and bottom lines
- Efficiently handled a team of 30 executives to perfection focusing on customer satisfaction by running smooth operations
- Handled internal and external customer concerns
- Set up and managed the operations at the store levels
- Ensured quality standards through training and supervision
- Handled purchases and vendor development
- Ensured customer satisfaction through personalized service
- Handled delivery customer feedback system
- Managed labor cost control and rostering
- Trainings Attended: Champs and Orientation Certification conducted by Tricon
- Food and Hygiene sessions conducted by Tricon
- Attended Tele Mania service program
Shift Manager
Pizza Hut, Devyani International Ltd and Gamma Pizza Kraft Pvt Ltd
Delhi/NCR
03.2002 - 06.2008
- Received and checked all items to ensure quality and standards
- Maintained daily accounts and supervised that all raw materials and finished goods were stored properly cleanly and hygienically
- Organized kitchen operations and was responsible for all food service and preparations, controlling food wastage and spoilage and ensuring that food and beverage costs were kept to the bare minimum
- Taking monthly inventory of all food and beverage items and stock in hand
- Maintaining regular records of all equipment including crockery, cutlery, glassware etc
- Minimizing loss due to breakage and theft and taking daily inventory of all items
Education
Bachelor Of Arts -
KSOU
Faridabad09.2015
Senior Secondary Examination -
Board Of School Education Haryana
Panchkula, Haryana06.2002
Matriculation Examination -
Board Of School Education Haryana
Panchkula, Haryana11.2000
Middle Examination -
Board Of School Education Haryana
Gurgaon05.1997
Skills
- Supervision
- Team Management
- Operations
- Report Writing
- Client Relationship Management
- Critical Thinking
- Situational Awareness
- Marketing
- Customer Handling
- Training
- Work Management
- Sales
- Teamwork
- Process Improvement
Languages
- English
- Hindi
- Punjabi
References
- Rakesh Singh Chauhan, Franchise India Brands Holding, rakeshx1986@gmail.com, 9315193757
- Virender Singh Negi, United Colors Of Benetton, 7838858850
Hobbies and Interests
- Swimming
- Running
- Traveling
Personal Information
Date of Birth: 07/07/83
Passport
X7887153, 05/01/33
Timeline
Retail Store Manager
Adi Sports India Pvt Ltd
02.2024 - Current
Operations Manager
Franchise India Brands Limited
04.2022 - 10.2023
Assistant Store Manager
United Colors Of Benetton
10.2016 - 04.2022
Store Manager
Monte Carlo Fashion Limited
09.2014 - 10.2016
Assistant Store Manager
Aero Club Woodland
01.2011 - 09.2014
Assistant Restaurant Manager
Papa John's, Om Pizza & Eats India Pvt Ltd
07.2008 - 12.2010
Shift Manager
Pizza Hut, Devyani International Ltd and Gamma Pizza Kraft Pvt Ltd
03.2002 - 06.2008
Bachelor Of Arts -
KSOU
Senior Secondary Examination -
Board Of School Education Haryana
Matriculation Examination -
Board Of School Education Haryana
Middle Examination -
Board Of School Education Haryana
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