Arun Tiwary
Lucknow
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
General Manager Service
AGR ENETERPRISES
02.2025 - Current
- Directed daily operations, ensuring alignment with organizational goals and strategic initiatives.
- Implemented process improvements that enhanced operational efficiency and reduced costs.
- Oversaw budget management, optimizing resource allocation to maximize profitability.
- Led cross-functional teams, fostering collaboration to achieve project objectives and deadlines.
General Manager Service
Vision Motors
10.2021 - 01.2025
- Company Overview: Tata Motors Authorised Dealer
- Monitored tasks performed by team members to facilitate guest satisfaction.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Works Manager
Chaudhary Motors
01.2019 - 09.2021
- Company Overview: Tata Motors Authorized Service Station
- Executed, trained and monitored proper cash control procedures.
- Developed new support processes and worked with outside organizations to streamline end-customer experience.
- Examined and analyzed current marketing strategies.
Asst. Works Manager
Shubham Auto Service Station
12.2016 - 01.2019
- Company Overview: Tata Motors Authorised Service Station
Education
B.TECH - Mechanical Engineering
University College Of Engineering
05.2016
Skills
- Regulatory policy management
- Strategic operational planning
- Customer Retention
- Business Leadership
Accomplishments
- 1st Runner up in Smartest Marketing Officer 2021.
- Qualified for National Level in Global Skill Fest 2020.
- Participated in ESS meeting with TML Global Service Head Mr. R.Ramkrishanan Sir, Which was organized at The Hotel Lalit, Mumbai 2018.
- 1st Runner up in Skill fest at ASO level 2018.
LANGUAGES
Hindi - Full Professional Proficiency
English - Full Professional Proficiency
Timeline
General Manager Service
AGR ENETERPRISES
02.2025 - Current
General Manager Service
Vision Motors
10.2021 - 01.2025
Works Manager
Chaudhary Motors
01.2019 - 09.2021
Asst. Works Manager
Shubham Auto Service Station
12.2016 - 01.2019
B.TECH - Mechanical Engineering
University College Of Engineering
Hobbies and Interests
Teaching, Leadership, Learning
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