Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
Manager
Arun Tomer

Arun Tomer

New Delhi

Summary

PMP & PRINCE 2(Foundation) certified Project Manager with over 12 years of experience and with a proven track record of successfully leading and delivering complex projects. Skilled in implementing industry-standard methodologies (Agile, Waterfall, Hybrid) & adept at managing cross-functional & multi-cultural teams to achieve project objectives. Expertise in strategic planning, resource allocation, and risk management, with a strong focus on delivering high-quality solutions.

Overview

15
15
years of professional experience
3
3
Certification

Work History

Project Manager

Snowbus LTD
Canada -Remote
02.2021 - 05.2023
  • Developed a product vision and strategy by integrating industry analysis, end-user feedback, and development expertise, while effectively communicating a vision and roadmap for customer experiences
  • Resulted in a significant 38% increase in business operations efficiency for the development project.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Developed and maintained project plans, timelines, and budgets.
  • Managed multiple projects with competing deadlines simultaneously.
  • Modified project plans when needed to better align with organizational objectives.

Project Manager

Al-Mulla International Exchange
Kuwait
01.2019 - 11.2019
  • Led an automation and re-engineering project for Al-Mulla Travel Corporate and Retail divisions, resulting in a 75% reduction in manual tasks and improved operational efficiency.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Developed and updated project plans to document objectives, technologies, schedules and funding.

Global Re-engineering Analyst / Project Manager

American Express India Private Limited
Gurgaon
02.2011 - 01.2018
  • ·Successfully led the end-to-end project for launching the American Express India travel website (www.americanexpress.co.in/travel) within budget. Effectively managed project timeline, ensuring on-time delivery within a timeframe. Coordinated resources and cross-functional teams, resulting in a seamless project execution and the website's successful launch.
  • Successfully implemented a new ERP system across 22 international markets, driving a remarkable 38% improvement in operational efficiency. Led the global migration of mid-office platforms, ensuring seamless online and offline transitions and enhancing automation and streamlined processes on the front and mid-platforms.
  • Realized significant cost savings of $1.5M and increased operational efficiency by reducing 40,000 hours through the implementation of Travel process automation and standardization.
  • Took on end-to-end project management responsibility for the separation of two legal entities in India: AMEX Global Business Travel and AMEX Travel & Lifestyle Servicing. Oversaw the separation of financial systems, tools, technology, and backend infrastructure to ensure a smooth transition and operational independence for both entities.
  • Successfully transitioned and migrated the global travel sanctions screening process to a centralized contact center using Agile project management principles. This initiative resulted in reclaiming 18,500 hours of productivity for the business.
  • Re-engineered and standardized processes, migrated them from 18 global markets (countries) to one operations team in India

Senior Helpdesk Agent

Onkar Infotech
Gurgaon
05.2010 - 02.2011
  • Provided customers with detailed information about travel destinations and packages.
  • Developed customized travel plans to meet customer needs and preferences.
  • Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.

Implant Executive

Carlson Wagonlit Travel India
Gurgaon
01.2010 - 04.2010

Travel Consultant

American Express India Private Limited
Gurgaon
02.2008 - 11.2009

Travel Consultant

WNS Global Service
Gurgaon
06.2006 - 12.2007

Education

Bachelor of Arts -

Kalinga University
Distance Learning
06.2017

Skills

  • Root Cause Analysis
  • Cost Control
  • Risk Management
  • Project Development
  • Project Management
  • Contract Management
  • Project Planning
  • Schedule Management
  • Strategic Planning
  • Resource Allocation
  • Vendor Sourcing
  • Client Relations
  • Staff Training and Motivation
  • Project Development and Lifecycle
  • Budget Control
  • Microsoft Office Suite Expert
  • Budget Preparation
  • Software Development Lifecycle
  • Agile Methodology
  • Business Process Re-Engineering
  • Quality Assurance and Control
  • Organization and Time Management

Accomplishments

  • Improved Compliance: The Policy Management and Approval System improved compliance by integrating the company's travel policy
  • Increased Efficiency: The Self-Booking Tool helped speding up the decision-making process with a unique dashboard and automatic, uniformed approval emails for online and offline bookings, reducing the time spent on manual processes.
  • Streamlined Processes: The Business Traveler Profiling System helped streamline processes by creating and managing various corporate profiles based on designation, department, and user roles.
  • Turned around time of manual process decreased by 75%
  • Realized significant cost savings of $1.5M and increased operational efficiency by reducing 40,000 hours through the implementation of Travel process automation and standardization.
  • Recipient of the prestigious President award in 2018 for playing a vital role in the global Automation and re-engineering project at American Express.
  • Recognized by the President of American Express (South Asia) for exceptional contributions to business projects, including the successful deployment of the American Express India website and mobile app.
  • Received award from the President of South Asia for outstanding contributions to the launch of the Centurion Card in India through technology innovation.
  • Recognized at the Global Townhall by the American Express CEO for exemplary leadership in leading the separation of two legal entities.

Certification

  • PRINCE2, 2020
  • PMP, 2023
  • Bachelor of Arts, 2017

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Project Manager

Snowbus LTD
02.2021 - 05.2023

Project Manager

Al-Mulla International Exchange
01.2019 - 11.2019

Global Re-engineering Analyst / Project Manager

American Express India Private Limited
02.2011 - 01.2018

Senior Helpdesk Agent

Onkar Infotech
05.2010 - 02.2011

Implant Executive

Carlson Wagonlit Travel India
01.2010 - 04.2010

Travel Consultant

American Express India Private Limited
02.2008 - 11.2009

Travel Consultant

WNS Global Service
06.2006 - 12.2007

Bachelor of Arts -

Kalinga University

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Arun Tomer