Arun Tomer
New Delhi
Summary
PMP & PRINCE 2(Foundation) certified Project Manager with over 12 years of experience and with a proven track record of successfully leading and delivering complex projects. Skilled in implementing industry-standard methodologies (Agile, Waterfall, Hybrid) & adept at managing cross-functional & multi-cultural teams to achieve project objectives. Expertise in strategic planning, resource allocation, and risk management, with a strong focus on delivering high-quality solutions.
Overview
15
15
years of professional experience
3
3
Certification
Work History
Project Manager
Snowbus LTD
Canada -Remote
02.2021 - 05.2023
- Developed a product vision and strategy by integrating industry analysis, end-user feedback, and development expertise, while effectively communicating a vision and roadmap for customer experiences
- Resulted in a significant 38% increase in business operations efficiency for the development project.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Modified project plans when needed to better align with organizational objectives.
Project Manager
Al-Mulla International Exchange
Kuwait
01.2019 - 11.2019
- Led an automation and re-engineering project for Al-Mulla Travel Corporate and Retail divisions, resulting in a 75% reduction in manual tasks and improved operational efficiency.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Developed and updated project plans to document objectives, technologies, schedules and funding.
Global Re-engineering Analyst / Project Manager
American Express India Private Limited
Gurgaon
02.2011 - 01.2018
- ·Successfully led the end-to-end project for launching the American Express India travel website (www.americanexpress.co.in/travel) within budget. Effectively managed project timeline, ensuring on-time delivery within a timeframe. Coordinated resources and cross-functional teams, resulting in a seamless project execution and the website's successful launch.
- Successfully implemented a new ERP system across 22 international markets, driving a remarkable 38% improvement in operational efficiency. Led the global migration of mid-office platforms, ensuring seamless online and offline transitions and enhancing automation and streamlined processes on the front and mid-platforms.
- Realized significant cost savings of $1.5M and increased operational efficiency by reducing 40,000 hours through the implementation of Travel process automation and standardization.
- Took on end-to-end project management responsibility for the separation of two legal entities in India: AMEX Global Business Travel and AMEX Travel & Lifestyle Servicing. Oversaw the separation of financial systems, tools, technology, and backend infrastructure to ensure a smooth transition and operational independence for both entities.
- Successfully transitioned and migrated the global travel sanctions screening process to a centralized contact center using Agile project management principles. This initiative resulted in reclaiming 18,500 hours of productivity for the business.
- Re-engineered and standardized processes, migrated them from 18 global markets (countries) to one operations team in India
Senior Helpdesk Agent
Onkar Infotech
Gurgaon
05.2010 - 02.2011
- Provided customers with detailed information about travel destinations and packages.
- Developed customized travel plans to meet customer needs and preferences.
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
Implant Executive
Carlson Wagonlit Travel India
Gurgaon
01.2010 - 04.2010
Travel Consultant
American Express India Private Limited
Gurgaon
02.2008 - 11.2009
Travel Consultant
WNS Global Service
Gurgaon
06.2006 - 12.2007
Education
Bachelor of Arts -
Kalinga University
Distance Learning06.2017
Skills
- Root Cause Analysis
- Cost Control
- Risk Management
- Project Development
- Project Management
- Contract Management
- Project Planning
- Schedule Management
- Strategic Planning
- Resource Allocation
- Vendor Sourcing
- Client Relations
- Staff Training and Motivation
- Project Development and Lifecycle
- Budget Control
- Microsoft Office Suite Expert
- Budget Preparation
- Software Development Lifecycle
- Agile Methodology
- Business Process Re-Engineering
- Quality Assurance and Control
- Organization and Time Management
Accomplishments
- Improved Compliance: The Policy Management and Approval System improved compliance by integrating the company's travel policy
- Increased Efficiency: The Self-Booking Tool helped speding up the decision-making process with a unique dashboard and automatic, uniformed approval emails for online and offline bookings, reducing the time spent on manual processes.
- Streamlined Processes: The Business Traveler Profiling System helped streamline processes by creating and managing various corporate profiles based on designation, department, and user roles.
- Turned around time of manual process decreased by 75%
- Realized significant cost savings of $1.5M and increased operational efficiency by reducing 40,000 hours through the implementation of Travel process automation and standardization.
- Recipient of the prestigious President award in 2018 for playing a vital role in the global Automation and re-engineering project at American Express.
- Recognized by the President of American Express (South Asia) for exceptional contributions to business projects, including the successful deployment of the American Express India website and mobile app.
- Received award from the President of South Asia for outstanding contributions to the launch of the Centurion Card in India through technology innovation.
- Recognized at the Global Townhall by the American Express CEO for exemplary leadership in leading the separation of two legal entities.
Certification
- PRINCE2, 2020
- PMP, 2023
- Bachelor of Arts, 2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Project Manager
Snowbus LTD
02.2021 - 05.2023
Project Manager
Al-Mulla International Exchange
01.2019 - 11.2019
Global Re-engineering Analyst / Project Manager
American Express India Private Limited
02.2011 - 01.2018
Senior Helpdesk Agent
Onkar Infotech
05.2010 - 02.2011
Implant Executive
Carlson Wagonlit Travel India
01.2010 - 04.2010
Travel Consultant
American Express India Private Limited
02.2008 - 11.2009
Travel Consultant
WNS Global Service
06.2006 - 12.2007
Bachelor of Arts -
Kalinga University
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