Opera
Arun U S
Hospitality Professional
Trivandrum
Summary
To pursue a highly rewarding career, seeking for a responsible job with an opportunity for professional challenge and healthy work environment where I can utilize my skills and knowledge efficiently for growth of self as well for organization. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
5
5
Certifications
5
5
Languages
Work History
Housekeeping Floor Supervisor
Cheval Blanc Randheli
Noonu Atoll
04.2016 - 11.2023
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Kept logs of cleaning activities to enable tracking history and maintain accurate records.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Floor Supervisor
Jumeirah Messilah Beach Hotel And Spa
11.2014 - 04.2016
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Reduced employee turnover with hands-on leadership and coaching.
- Held team meetings to gain feedback, provide updates and set policies.
- Created employee schedules to align coverage with forecasted demands.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Delegated tasks to employees to enhance productivity and workflow.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Collaborated with other departments to drive successful completion of assigned tasks.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
Housekeeping Attendant
Fourseasons Hotels And Resorts
06.2012 - 04.2014
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Responded to requests from patrons for linens and toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
Front Office (Intern)
The Muthoot Plaza
Trivandrum
06.2010 - 03.2011
- Pleasantly answered calls for multi-line switchboard for large office and directed callers to appropriate employees.
- Received packages and mail at front desk and dispersed to correct employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Bachelor - Hospitality & Hotel Administration
Institute of Hotel Management and Catering Technology
Trivandrum 08.2009 - 1 2012
Senior High School -
VSSC Central School
Trivandrum 03.1997 - 07.2008
Skills
Good planning, organizing and analytical skillsEasily adaptable to any condition and very determined, disciplinedPassionate and affirmative attitude towards work and team and managing employee relationsHave experience in making a good relation with employees as well as with the guestHave basic knowledge ofMicrosoft (Word, Excel & PowerPoint)Language ProficiencyEnglish, Hindi, Tamil, Malayalam & DhivehiComputer Application : C, Fusion, MS Office, Opera, Lotus Notes, Material-Control (MC) & HOTSOS
Preventive Maintenance
Flexible and Adaptable
Maintenance and Repair
Organization and Time Management
Attention to Detail
Good Telephone Etiquette
Written Communication
Problem-Solving
Excellent Communication
Critical Thinking
Analytical and Critical Thinking
Dependable and Responsible
Inventory replenishment
Self-Motivated
Preventive Maintenance
Certification
Participated in National Athletic Sports Meet and won various medals in various sports events.
Software
Hotsos
Fusion
Microsoft Office
Lotus Notes
Interests
Traveling
Basketball
Gardening
Cooking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
Timeline
Housekeeping Floor Supervisor
Cheval Blanc Randheli
04.2016 - 11.2023
Floor Supervisor
Jumeirah Messilah Beach Hotel And Spa
11.2014 - 04.2016
Housekeeping Attendant
Fourseasons Hotels And Resorts
06.2012 - 04.2014
Front Office (Intern)
The Muthoot Plaza
06.2010 - 03.2011
Bachelor - Hospitality & Hotel Administration
Institute of Hotel Management and Catering Technology
08.2009 - 1 2012
Senior High School -
VSSC Central School
03.1997 - 07.2008