ARUN V
Trivandrum
Summary
Accomplished Area Business Head at BYJU'S, driving revenue growth, fostering partnerships, and leading high-performing teams to surpass expectations. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
IIC LAKSHYA
TRIVANDRUM
05.2024 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented quality control measures to uphold company standards.
Area Business Head
Byju's Tuition Center
Trivandrum
11.2023 - 05.2024
- Developed and implemented strategies for increasing market share, profitability, and customer satisfaction.
- Analyzed the financial performance of business operations to identify areas of improvement.
- Negotiated contracts with suppliers and customers to maximize profitability.
- Managed staff recruitment, training, evaluation, and disciplinary actions.
- Identified new markets and opportunities for growth in existing markets.
- Oversaw the budgeting process to ensure fiscal responsibility and accountability.
- Monitored customer feedback to maintain high standards of quality assurance.
- Planned marketing campaigns to generate leads and increase sales revenue.
- Established long-term relationships with key stakeholders such as clients, vendors, investors.
- Organized meetings between senior management team members to discuss strategic plans.
Business Development Manager
Byju's - The Learning App
Trivandrum
10.2020 - 10.2023
- Developed and implemented strategies to increase sales and market share.
- Maintained a database of existing customers and prospective leads.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Researched target markets to understand the needs of current and potential customers.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Assisted in developing pricing strategies that maximized profits while meeting customer expectations.
- Monitored competitors' activities, prices, products, services., in order to stay ahead of the competition.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Implemented CRM strategies to improve customer engagement and retention.
- Monitored industry trends and technological advancements to stay ahead of competition.
- Used change methodologies to increase sales and led projects for increased productivity.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Directed and coordinated products, services and sales activities.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Delivered presentations to senior management and stakeholders to report on progress and results.
- Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
- Cultivated a culture of innovation and continuous improvement within the business development team.
- Facilitated training and development programs for sales and business development teams.
Business Development Associate
Byju's - The Learning App
Trivandrum
07.2018 - 10.2020
- Created marketing materials to promote products and services.
- Coordinated activities between internal departments to ensure efficient operations.
- Analyzed data from customer surveys to identify areas of improvement.
- Developed presentations outlining product features and benefits for prospective buyers.
- Monitored progress of projects against goals set forth by management.
- Identified areas of improvement in existing processes through root cause analysis.
- Maintained accurate records of customer accounts using CRM software.
- Addressed customer questions and concerns regarding products and services.
- Analyzed sales trends and customer feedback to recommend improvements in products and services.
- Managed CRM database, ensuring accurate and up-to-date information on leads and clients.
Education
BACHELOR OF ENGINEERING AND TECHNOLOGY -
MOHANDAS COLLEGE OF ENGINEERING
Trivandrum03.2018
HIGH SCHOOL -
BHARATIYA VIDYA BHAVAN
TRIVANDRUM05-2014
Skills
- Revenue Responsibility
- Sales monitoring
- Recruiting and interviewing
- Problem-solving
- Operations management
- Marketing tactics
- Customer relationship management (CRM)
- Cost control
- Staff development
- Team motivation
- Sales strategies
- Strategic Decision-Making
- Customer service and satisfaction
- Orientating and training
- Marketing
- Performance reviewing
- Sales growth
- Employee performance evaluation
- Adaptability and flexibility
- Team leadership
- Multitasking and organization
- Employee engagement
- Resource allocation
- Team building
- Sales forecasting
- Time management
- Product branding
- Staff training and development
Accomplishments
- Managed Trivandrum Branch to overachieve First Quarter Target ( IIC LAKSHYA )
- Managed teams all over Kerala for revenue generation of 2 crore per year ( BYJU'S THE LEARNING APP )
- Managed team and performed consistently as Top team at All Kerala level with revenue contribution (BYJU'S THE LEARNING APP )
- Managed marketing team, Sales team and Teaching department in Trivandrum ( BYJU'S THE LEARNING APP )
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1
Timeline
Assistant Manager
IIC LAKSHYA
05.2024 - Current
Area Business Head
Byju's Tuition Center
11.2023 - 05.2024
Business Development Manager
Byju's - The Learning App
10.2020 - 10.2023
Business Development Associate
Byju's - The Learning App
07.2018 - 10.2020
BACHELOR OF ENGINEERING AND TECHNOLOGY -
MOHANDAS COLLEGE OF ENGINEERING
HIGH SCHOOL -
BHARATIYA VIDYA BHAVAN
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