SAP SD MODULE
Hi, I’m
Arun Verma
Customer Service Manager
B9/8, Kendriya Vihar, Kharghar, Navi Mumbai
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
years of professional experience
21
years of post-secondary education
1
Language
Work History
Owens Corning India Pvt LtdNew Mumbai
Customer Service Manager
09.2021 - Current
Job overview
- Developed and implemented customer service policies and procedures.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Used SAP to keep records of customer interactions, customer accounts, and file documents.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Janta Inter College. Meerut
High School Diploma
06.2003 - 07.2024
Skills
Customer Relationship Management Software (CRM)
Inter-department collaboration
Complaint resolution
Microsoft Outlook, Word and Excel
Staff education and training
Adherence to high customer service standards
SAP and ERP system knowledge
Effective workflow management
Team Building
Customer-focused
Effective problem solver
Training and mentoring
Excellent time management skills
Exceptional interpersonal communication
Research and due diligence
Customer Relations
Accomplishments
- Won Pinnacle Award award in 2022.
- Received PMS (performance management system) rating as “T” (top) for Y2019 performance. Org - Henkel
- Received Work Excellence award in Y2019 for outstanding performance in Q1 (2019-2020). Org - Henkel
- Awarded best team for “Zero Commercial Complaint” in Y2018. Org - Henkel
- Promoted to Team Lead – Customer service from sales coordinator in Dec-2017. Org - Henkel
- Received Best Support Function award for in Y2017 for outstanding work done Y2016. Org - Henkel
- Received Work Excellence award in Y2015 for outstanding performance in Q2 (2015-2016). Org - Henkel
Received Best Support Function award in Y2013 FY2012-13. Org - Donaldson.
Software
Interests
Badminton & Cricket
Timeline
Customer Service Manager
Owens Corning India Pvt Ltd
09.2021 - Current
Janta Inter College.
High School Diploma
06.2003 - 07.2024