Summary
Overview
Work History
Education
Skills
Languages
Websites, Portfolios and Profiles
Certification
Hobbies and Interests
Disclaimer
Timeline
Generic
Arun Verma

Arun Verma

New Delhi

Summary

Driven Sales Agent with strong ability to cultivate relationships and close deals. Skilled in identifying customer needs and delivering tailored solutions that boost revenue. Proven track record of exceeding sales targets and fostering client loyalty. Brings energy, strategic thinking, and results-oriented approach to every opportunity.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Executive

BPD Company
Noida
08.2019 - 10.2021
  • Built exceptional customer satisfaction by delivering friendly service.
  • Resolved customer billing errors by researching issues in system, asking open ended questions, and determining root causes of problems.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Senior Analyst

Telus Digital
Noida
11.2021 - 06.2025
  • Assisted in identifying and resolving problems through root cause analysis and research.
  • Supported the processing and enrollment of life events, such as marriage, birth, and divorce, for clients.
  • Processed medical and prescription claims for self-funded clients, ensuring claims management services were upheld.
  • Upselling the new medical benefits to the clients.

Sales Agent

Vev Travels
Gurgaon, India
06.2025 - Current
  • Reserved tickets, booked accommodations and rental transportation to accommodate needs of customers.
  • Achieved company targets by implementing successful sales strategies.
  • Resolved booking issues and complaints efficiently, minimising inconvenience and maintaining client trust in the agency.
  • Informed clients regarding travel costs and collected deposits and balance to serve as payment for services.
  • Resolved customer inquiries by providing accurate and timely information.

Education

Bachelor of Arts - Sociology and Education

CSJM University
Kanpur, India
04.2016

Skills

  • Customer relationship management
  • Operations Analysis
  • Travel booking systems
  • Customer communication
  • Sales strategy implementation
  • Flight, hotel, and car reservations
  • CRM software

Languages

Hindi
English

Websites, Portfolios and Profiles

linkedin.com/in/arun-verma-noi268

Certification

  • NCC
  • National Health and Yoga Certificate

Hobbies and Interests

  • Playing Cricket
  • Help needy Persons

Disclaimer

I announce that the information and details shared in this resume are correct and inclusive. I take full liability for the correctness of the information.

Timeline

Sales Agent

Vev Travels
06.2025 - Current

Senior Analyst

Telus Digital
11.2021 - 06.2025

Customer Service Executive

BPD Company
08.2019 - 10.2021

Bachelor of Arts - Sociology and Education

CSJM University
Arun Verma