A challenging career with an organization that helps me to develop & utilize my skills to become the best in my line of work.
Overview
22
22
years of professional experience
4
4
Languages
Work History
Financial Analysis Specialist
NTT DATA Services
01.2016 - Current
Project Set-up and Maintenance (Group Lead)
Facility and IT Over Head Reporting
Monthly close days P&L Reporting
Corporate Synergy and Non-Synergy Reporting
Back Logs (Extension, Expansion and New Deal) Reporting
Cost Centre Maintenance
Project and Task Detail Reporting
SAP SSU Reporting during monthly close
Corporate Head Count Reporting
Global Accounts TCV Revenue Margin Reporting
EENU GM Reporting
Master Data Management Maintenance
Credit Analyst
Dell International Services
01.2014 - Current
Internal Fraud and Loss Prevention, Advance Search, Charge-Backs, Fraud Prevention
Collection Reporting
EMEA Credit Card OP
Group Lead
Dell International Services
01.2007 - Current
Process Owner
Training and Coach
Volume Management
Issues MailBox Management
Quality Review and Stacks Reporting
Audit SPOC
Back – Up for Team Manager
Escalation Management
Process Senior Associate and Trainer
Dell International Services
01.2004 - Current
Training and Mentoring New Hires
Volume Management
Back – up for Team Lead.
Monthly Stacks Reporting
Reporting Weekly Score Card
Quality Review
Staffing
Education
Bachelor of Business Management -
Bangalore University
PUC - undefined
Indiranagar Junior College
School - undefined
Indiranagar High School
Skills
MS Office
Excel
Accomplishments
Gold Award – For Try and Buy Streamlining and Saving $10M
Silver Award – For Streamlining LAT AM and Canada Credit Re-Billing Process
Bronze Award – Performance
Best Buddy – Mentoring New Hires
Training
Leadership Essence
Assertive Skills
BLAZE and ACE (Training for Frontline Managers)
Basic Excel
HIPO Project (EMEA Carve out Project)
Strengths
Able to read and interpret intelligently and skilled to express ideas clearly, precisely and persuasively.
Able to react effectively under stress and emergencies. Strong interpersonal skills. Dedicated and responsible. Punctual and able to meet deadlines.
Like to be assigned challenging job involving important results regarding imaginative solutions.
Ability to work in multicultural environment. A will to be the best in my line of work. Enjoy the work I do.
Career Summary
20 years of work exposure in the field of Global Financial Services such as Order Processing, Quality Review, Credit Re-Billing, Internal Fraud Prevention, Charge Backs, Project Control Group, Training, Reporting in Collections and FP&A.
Process Transitions
Transitioned Credit Re-Billing Process from US
Transitioned Additional Queues Like Try and Buy, LAT AM Credit Re-billing
Canada Credit Re-billing
Transitioned Credit Re-Billing Process to Hyderabad Invoicing Team.
Director - Cloud & Infrastructure Services at NTT DATA Services (Previously NTT/Netmagic)Director - Cloud & Infrastructure Services at NTT DATA Services (Previously NTT/Netmagic)