Arun Vijayakumar
Techincal Service Manager
Bangalore,Karanataka
Overview
18
18
years of professional experience
Work History
IT Service Manager
Kyndryl
08.2011 - Current
- Managed IT infrastructure and system performance, conducting troubleshooting, security patching, and maintenance.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Infrastructure Manager
Six Sigma Consultancies Pvt, Ltd
03.2010 - 06.2011
- Tested network's performance and created strategies to maintain integrity of overall infrastructure.
- Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
- Responded to and remedied critical issues that could not be addressed by technicians.
- Worked in team-driven environments and communicated effectively with stakeholders.
- Installed and managed Enterprises solutions Software.
- Oversaw development and implementation of improvements to support Project operations.
- Communicated regularly with customers concerning data exchange and technology integration.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion.
AIX Administrator
Hages Business Solutions
08.2008 - 08.2009
- Maintained and improved security and performance of systems.
- Provided remote and local technical support for telecommunications protocols and network infrastructure.
- Supported and assisted with execution of disaster recovery and business continuity processes and events.
- Configured, installed and maintained network and terminal equipment, Cisco routers, and encryption equipment.
- Established and maintained network operations capability.
- Monitored networks and network devices to resolve technical problems quickly.
- Planned and implemented upgrades to system hardware and software.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Researched and recommended new technologies and strategies for improving system performance.
- Maximized system availability through development and testing of contingency plans.
- Evaluated software products to determine compatibility with existing systems.
- Diagnosed and resolved hardware and software issues.
Competency Engineer
HEWLETT PACKARD
02.2006 - 08.2007
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Performed preventative maintenance to keep tools and equipment functional.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Developed planning criteria for integrating and enabling new technologies.
- Participated in formal internal design reviews of proposed products and components.
- Conducted feasibility studies for proposed projects using potential ROI and risk management.
Education
Bachelor of Science - Computer Application
Periyar University
Salem, Tamil Nadu05.2020
Skills
Risk Mitigation Planning
undefinedTimeline
IT Service Manager
Kyndryl
08.2011 - Current
Infrastructure Manager
Six Sigma Consultancies Pvt, Ltd
03.2010 - 06.2011
AIX Administrator
Hages Business Solutions
08.2008 - 08.2009
Competency Engineer
HEWLETT PACKARD
02.2006 - 08.2007
Bachelor of Science - Computer Application
Periyar University
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