Arun Vuppu
Hyderabad
Summary
Seeking a challenging position where I can groom my skills with good practical experience and a technical background. Thus, I can utilize my potential to contribute to your esteemed organization in progression and advancement. Should I be given a chance, I will prove my worth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Lead
Blue Yonder
Hyderabad
03.2022 - Current
- Working as a Developer and Team Lead for the ServiceNow platform, leading a team of 3 members and conducting performance reviews.
- Delivered automation projects for virtual machines, including discovery pattern extensions and onboarding/offboarding tasks.
- Led AI and GPT integrations with ServiceNow, including the development of an Agentic AI solution.
- Worked on multiple integrations including:
MS Teams
Workday
VOCA application - Conducted POCs for HRSD and Employee Center, with hands-on knowledge in both modules.
- Implemented SAM Pro and worked extensively on Agent Workspace development for ITSM modules.
- Strong experience in MID Servers, CMDB, and Discovery.
- Developed custom solutions using JavaScript, GlideAjax, Business Rules, Client Scripts, UI Policies, and Scheduled Jobs following best practices.
- Provided training to freshers and mentorship to junior developers to build team capability.
- Managed HI tickets and collaborated with ServiceNow support for issue resolution.
- Presented project roadmaps and progress updates to senior management.
Assistant Consultant
Tata Consultancy Services
Hyderabad
01.2021 - 03.2022
- As a ServiceNow Developer and Consultant, I am leading development for eBonding projects in a domain-separated instance.
- Driving integration projects with tools like ScienceLogic, ELK, Ignio, and Nexthink, focusing on CMDB sync, reporting, and event management.
- Designing and implementing solutions across ITSM modules: Incident, Problem, Change, Service Catalog, Knowledge, and CMDB.
- Leading Agent Workspace customization, including Landing Pages, Agent Assist, Global Search, and Notifications.
- Building scalable solutions using JavaScript, GlideAjax, Business Rules, Client Scripts, UI Policies, and Scheduled Jobs.
- Managing instance upgrades, skip log reviews, and working with the HI team for issue resolution.
- Mentoring junior developers and training freshers on ServiceNow development best practices.
Associate Consultant
Wipro Limited
Hyderabad
09.2018 - 01.2021
- I worked at Wipro Limited in Hyderabad from September 2018 to January 2021 as a Senior Developer.
- I worked as a developer and consultant for the ServiceNow platform.
- Acted as the development lead for the Agent Workspace implementation across ITSM modules.
- Participated in planning poker sessions with Product Owners, Scrum Masters, and other stakeholders to estimate story points and clarify requirements.
- Reviewed team code, and managed update set migrations to higher environments.
- Coordinated with Product Owners and Responsible Managers to ensure timely approval of Change Requests (CRs).
- Followed technical best practices to ensure optimal performance and maintainability.
- Mentored junior developers and supported them with development guidance, as needed.
- Developed custom solutions using JavaScript, GlideAjax, and other ServiceNow scripting methods (Client Scripts, Script Includes, Business Rules, UI Policies, etc.).
- Raised and tracked HI tickets for issue resolution.
- Contributed ideas to the ServiceNow Idea Portal, specifically for Agent Workspace enhancements.
- Provided sprint-wise knowledge transfer to the support team for a smooth handover of completed development.
Senior Infra Developer
Cognizant Technology Solutions
Bangalore
04.2017 - 08.2018
- Worked in Cognizant Technology Solutions, Bangalore from April 2017 to Aug 2018.
- As a ServiceNow Developer and Consultant, I am responsible for the design and implementation of custom solutions.
- Collaborating with on-site leads to gather business requirements and understand end-to-end processes.
- Developing scripts using JavaScript and GlideAjax, including Client Scripts, Catalog Scripts, Script Includes, Business Rules, UI Policies, UI Actions, Script Actions, and Scheduled Jobs.
- Adhering to technical best practices to enhance application performance and maintainability.
- Managing and resolving platform issues by raising and following up on HI tickets.
- Delivering weekly knowledge transfers to the support team for a smooth transition of completed work.
- Providing development support to junior team members, ensuring quality, and consistency in deliverables.
Engineer
AXA Technologies
Bangalore
12.2013 - 04.2017
- I worked at AXA Technologies in Bangalore from December 2013 to April 2017 as an engineer.
- Contributed to the development and configuration of key ITSM modules, including Incident Management, Problem Management, and Service Catalog.
- Customized the Incident module by creating and configuring Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Access Control Lists.
- Developed and maintained Service Catalog items, Request Items, Catalog Tasks, and Order Guides to streamline user request processes.
- Created catalog client scripts and UI policies for dynamic behavior in catalog items.
- Designed and modified workflows to align with evolving business requirements.
- Built a custom application, "Team Meeting," in ServiceNow as part of an internal innovation initiative.
- Managed update sets for capturing customizations, and facilitated their movement across instances using Update Sources and Import XML.
Education
Bachelor of Technology - Information Technology
JNTU
03.2011
Board of Intermediate -
03.2007
S.S.C Board of Secondary school -
A.P.03.2005
Skills
ITSM, ITAM, Domain Separation, UI builder, flow designer, Mid server, Discovery REST APIs, JavaScript, leadership, effective communication, critical and creative thinking
Certification
- ServiceNow Administration.
- ITIL V3 Foundation 2011.
Languages
English, Hindi, Telugu
Disclaimer
I hereby declare that the above information furnished is correct to the best of my knowledge. Place: Hyderabad Date
PERSONAL DOSSIER
- Name : Arun Vuppu
- Father’s Name : V Govindarajulu
- Date of Birth : 26th March 1989
- Linguistic Proficiency : English, Hindi and Telugu.
- Sex : Male
- Strengths : Positive attitude, Hard Working, Good communication skills.
Languages
Telugu
First Language
English
Proficient (C2)
C2
Timeline
Team Lead
Blue Yonder
03.2022 - Current
Assistant Consultant
Tata Consultancy Services
01.2021 - 03.2022
Associate Consultant
Wipro Limited
09.2018 - 01.2021
Senior Infra Developer
Cognizant Technology Solutions
04.2017 - 08.2018
Engineer
AXA Technologies
12.2013 - 04.2017
Bachelor of Technology - Information Technology
JNTU
Board of Intermediate -
S.S.C Board of Secondary school -
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