Arun Wadhwa
Delhi
Summary
Logistics and supply chain professional with over 12 years of experience in managing complex change-management initiatives.. Proven track record of enhancing customer satisfaction through effective process leadership and team development. Expertise in Supply Chain Management, Order Management, and Procurement, with strong skills in communication, problem-solving, and reporting. Committed to leveraging skills to drive organizational success and adapt to new technologies. Logistics and supply chain professional skilled in the improvement of supply chain operations to increase efficiency. Extensive background the field. Offering several years of experience in data collection, analysis and documentation. .
Overview
20
20
years of professional experience
1
1
Certification
Work History
Key Account Manager
Indentify Plus (Delivery Plus)
GURUGRAM
02.2024 - 07.2024
- Managed key client relationships to enhance satisfaction and retention.
- Developed account strategies aligned with client objectives and market trends.
- Coordinated cross-functional teams to provide seamless service for client requirements.
- Analyzed client feedback to uncover opportunities for service improvement.
- Presented quarterly business reviews to strengthen client relationships and engagement.
- Negotiated contract terms and pricing to maximize profitability.
- Trained junior account managers in effective account management techniques.
- Conducted meetings with clients to discuss objectives, challenges, and strategies.
Sr. Manager (B2B/B2C/Pharma/3PL LM Operations)
Grab a Grub Services Pvt. Ltd.
Delhi
03.2021 - 03.2023
- Managed North 3PL operations for JIO Mart Grocery, overseeing dispatch and warehouse processes.
- Led cross-functional teams to improve service delivery and operational efficiency.
- Developed strategic plans for market expansion and service diversification initiatives.
- Oversaw daily operations to ensure compliance with company policies and standards.
- Analyzed customer feedback to drive service improvements and foster innovation.
- Mentored junior managers to enhance leadership skills and team performance.
- Coordinated staff training programs to elevate employee capabilities.
- Collaborated with external vendors to negotiate cost-effective contracts meeting company requirements.
Manager (LM Operations)
Instakart Services Pvt. Ltd. (Myntra.com)
Bengaluru
10.2019 - 10.2020
- Managed daily operations to ensure efficient order fulfillment processes.
- Analyzed operational data to identify improvement areas and efficiency gains.
- Coordinated with cross-functional teams to enhance inventory management practices.
- Facilitated team meetings to address challenges and foster collaboration.
- Supervised training sessions on operational procedures and safety protocols.
- Developed schedules for team members to optimize workflow and productivity.
- Monitored staff performance, addressing issues to maintain high standards.
- Communicated effectively with vendors to uphold supply chain efficiency.
HUB Manager (LM Operations)
Instakart Services Pvt. Ltd. (Myntra.com)
Delhi
12.2016 - 10.2020
- Oversaw daily operations and logistics to ensure efficient hub functionality.
- Maintained accurate records of deliveries and customer interactions.
- Communicated delivery statuses and resolved issues with customers effectively.
- Inspected vehicles regularly to uphold safety and maintenance standards.
- Ensured compliance with traffic laws during all delivery operations.
- Utilized mobile applications for route navigation and delivery tracking.
- Trained new riders on best practices to enhance delivery operations.
- Supervised cash operations, ensuring accuracy and conducting regular audits.
DC Manager (LM Operations)
Vector E-commerce Pvt. Ltd. (Myntra.com)
Delhi
03.2012 - 11.2016
EDP In charge
KS Group
04.2004 - 12.2009
- Completed day-to-day duties accurately and efficiently.
- Managed EDP systems to streamline data entry processes.
- Assisted in troubleshooting technical issues related to data processing.
- Coordinated training sessions for staff on EDP software usage.
- Ensured compliance with data management policies and procedures.
- Collaborated with IT to enhance system functionality and user experience.
- Supported management with preparing reports and presentations using EDP tools.
Education
Bachelor of Commerce Administration -
Delhi University
01.2003
10+2 -
C.B.S.E. Board
Delhi01.2000
Skills
- Communication and effective speaking
- Leadership and team management
- Time management and prioritization
- Decision making and problem solving
- Creativity and innovation
- Analytical thinking and research
- Client relationship management
- Strategic planning and market analysis
- Supply chain and operational efficiency
- Vendor management and liaison
- Cross-functional collaboration
Certification
- My SQL BOOT CAMP, Udemy, 05/2020
- Six Sigma Green Belt, Udemy, 11/2019
Timeline
Key Account Manager
Indentify Plus (Delivery Plus)
02.2024 - 07.2024
Sr. Manager (B2B/B2C/Pharma/3PL LM Operations)
Grab a Grub Services Pvt. Ltd.
03.2021 - 03.2023
Manager (LM Operations)
Instakart Services Pvt. Ltd. (Myntra.com)
10.2019 - 10.2020
HUB Manager (LM Operations)
Instakart Services Pvt. Ltd. (Myntra.com)
12.2016 - 10.2020
DC Manager (LM Operations)
Vector E-commerce Pvt. Ltd. (Myntra.com)
03.2012 - 11.2016
EDP In charge
KS Group
04.2004 - 12.2009
Bachelor of Commerce Administration -
Delhi University
10+2 -
C.B.S.E. Board
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