Arun Yadav
HOTEL GENERAL MANAGER
New Delhi,DL
Summary
Innovative and results-driven leader with nearly 23 years of proven success in optimizing hotel business operations, driving revenue growth, and enhancing customer satisfaction within the hospitality industry. Recognized for creative problem-solving, strategic planning, and the ability to navigate complex challenges to deliver exceptional business outcomes. Dynamic and results-oriented Hotel General Manager with 23 years of extensive experience in the hospitality industry, demonstrating exceptional leadership, operational expertise, and a proven track record of driving profitability and guest satisfaction. Adept at overseeing all aspects of hotel operations, including strategic planning, team development, revenue management, and service excellence. Skilled in implementing innovative solutions to enhance efficiency and achieve organizational goals in competitive markets. Recognized for cultivating strong relationships with stakeholders, mentoring high-performing teams, and delivering superior guest experiences while ensuring compliance with industry standards. Expertise spans luxury, full-service, and boutique properties, with a focus on optimizing operational performance and fostering a culture of excellence and innovation. Energized by challenges and dedicated to elevating brand reputation, delivering measurable results, and leading teams to exceed expectations in all facets of hotel management.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Hotel General Manager
AVARI Hotel
Dubai
11.2019 - 07.2022
- Developed and executed business strategies tailored to Dubai's competitive luxury hospitality market, aligning with corporate goals
- Oversaw annual budgeting, forecasting, and financial performance of all revenue streams, including rooms, F&B outlets, and banqueting services
- Optimized profitability by implementing effective cost control measures and revenue management strategies for peak and off-peak periods
- Directed day-to-day operations across all departments, ensuring seamless service delivery and maintaining brand standards
- Supervised a team of 267 staff, providing training, mentorship, and performance evaluations to foster a culture of service excellence and accountability
- Monitored the performance of nightclubs, restaurants, and banquets, ensuring unique and premium experiences for diverse guest segments
- Ensured health & safety compliance with Dubai municipality and tourism authority regulations, maintaining a 100% audit success rate
- Fostered a culture of exceptional service delivery across all touchpoints, achieving consistently high guest satisfaction scores
- Addressed guest feedback promptly through proactive communication, ensuring issues were resolved and loyalty enhanced
- Supervised F&B operations for 3 restaurants, ensuring menu innovation and high service standards to attract local and international clientele
- Monitored nightclub operations, ensuring compliance with Dubai's licensing and entertainment regulations while maximizing revenue
- Recruited, trained, and developed a team of 200+ staff, fostering a collaborative and high-performance culture
- Implemented performance management systems, motivating employees to exceed operational and financial targets
- Directed sales and marketing initiatives to promote the hotel as a leading destination for leisure, dining, and events
- Designed and executed marketing promotional campaign packages to attract both business travellers and tourists, leveraging Dubai’s seasonal influx and boost sales in dining, nightlife and event spaces
- Built partnerships with local businesses, tour operators, and global OTAs to enhance market presence
- Cultivated relationships with corporate clients, event planners, and vendors to drive repeat business and strengthen brand loyalty
- Oversaw the 120 sqm banquet operations, ensuring seamless delivery of corporate and social events with high client satisfaction
- Worked closely with clients to customize event solutions, enhancing the hotel's reputation as a premier venue
- Acted as the primary point of contact for ownership, delivering regular performance updates and aligning strategies with stakeholder expectations
- Engaged with local authorities and community organizations to strengthen the hotel’s standing in Dubai's competitive hospitality industry
- Continuously monitored key performance indicators (KPIs), implementing innovative solutions to enhance efficiency and guest experiences
- Initiated sustainability practices to align with Dubai’s green tourism goals, reducing the hotel’s environmental footprint
- Managed daily operations of a 178-room full-service hotel, ensuring seamless coordination across departments, including front office, housekeeping, food and beverage, and maintenance
- Managed budgets, controlled expenses, and identified cost-saving opportunities while maintaining high operational standards
General Manager
The Ramada BMK
Gurugram
12.2017 - 10.2019
- Formulated and executed short-term and long-term business strategies to achieve financial and operational objectives
- Directed departmental heads to ensure alignment with organizational goals and quality standards
- Oversaw budgeting, forecasting, and cost management to maximize profitability
- Monitored financial performance, including revenue management, expense control, and financial reporting
- Supervised daily operations, ensuring seamless guest experiences across all departments
- Implemented SOPs to maintain service quality, health, and safety compliance
- Ensured a culture of exceptional customer service, addressing guest feedback promptly
- Fostered initiatives to improve guest experience and loyalty metrics
- Recruited, trained, and mentored a high-performing team to achieve operational goals
- Promoted a positive work environment to enhance team engagement and retention
- Developed and executed marketing strategies to enhance brand visibility and drive bookings
- Built partnerships with travel agencies, corporate clients, and online platforms
- Acted as the primary liaison between hotel ownership and staff, ensuring effective communication
- Managed relationships with vendors, suppliers, and local authorities
- Regularly reviewed KPIs and performance metrics to identify and address areas for improvement
- Conducted periodic audits to uphold service standards and operational efficiency
General Manager
Golden Tulip Hotels and Resorts
New Delhi
01.2015 - 11.2017
- Re-structured departmental operations and managed departmental budgets of over 60 Crore
- Introduced various matrices to measure services and identify areas for improvement
- Responsible for operational management and profit & loss performance of the Hotel and takes corrective steps as appropriate
- Develop & implement long and short-term plans to improve overall operational & financial performance, facility improvement and guest satisfaction
- Maintain positive guest relations and presents an image through our employees which reflects the Louvre Hotel philosophy
- Utilize Louvre Hotels procedure to properly forecast, budget, and staff in each operation department
- Ensure all reports of revenue, expenses, business volume and assets up to the company specifications
- Organized major conferences and corporate events including logistics, accommodation, entertainment and content management
- Introduced various customer relationship matrices to measure systematic development and improvement in service delivery resulting in increase in footfall of customers
- Lead cross functional teams corporate team and unit teams of Louvre Hotel Group in South Asian Market
Corporate General Manager
The Claridges Hotels and Resorts
New Delhi
12.2010 - 09.2014
- Consistently achieved revenue targets, achieving an annual budget of INR 350 crore across the entire group for three consecutive years
- Directed operational strategies across multiple properties, aligning with corporate goals to ensure consistent service quality, profitability, and brand integrity
- Oversaw day-to-day hotel operations, including guest services, housekeeping, food and beverage, and engineering, optimizing efficiency and service delivery
- Managed budgets, P&L statements, and financial forecasting to achieve revenue targets and control costs across all properties
- Recruited, trained, and mentored leadership teams, fostering a performance-driven culture and empowering staff to exceed expectations
- Ensured strict adherence to brand standards, safety protocols, and regulatory compliance through regular audits and process improvements
- Championed guest satisfaction by implementing service enhancement initiatives and resolving escalated concerns to maintain exceptional brand reputation
- Partnered with sales, marketing, and revenue management teams to drive occupancy, RevPAR, and guest loyalty metrics
- Evaluated KPIs and property performance metrics, identifying areas for improvement and implementing actionable strategies
- Supervised new hotel openings, renovations, and rebranding initiatives, ensuring on-time and within-budget execution
- Introduced sustainable practices and leveraged emerging industry trends to enhance operational efficiency and competitiveness
- Directed emergency response protocols to safeguard guests, employees, and assets while maintaining operational continuity
- Presented operational updates, strategic plans, and financial performance reports to the corporate leadership team
- Identified human resource requirements and initiated training needs analysis to ensure employees receive appropriate training
- Conducted performance appraisals using a competency matrix to promote continuous development among team members
- Reviewed financial reports and statements to evaluate unit performance against budgetary goals
- Conducted property and service inspections, ensure security measures are effective, and supervise maintenance, supply management, renovations, and furnishings
- Monitored domestic and international PR companies and GSA (General Sales Agent) alliances to strengthen the company's presence in local and international markets
- Managed brand alliances in alignment with the company’s strategic objectives
- Acted as a key liaison with WORLDHOTELS to ensure productive collaboration and maximize RevPAR (Revenue per Available Room) across unit hotels
- Designed and executed advertising campaigns aimed at building community interest and establishing the brand’s market presence
- Analysed revenue performance, RevPAR, market penetration, market share, e-commerce, account management, and cost reports, providing strategic guidance to Unit Sales Directors
Corporate Director
The Claridges Hotels & Resorts
01.2009 - 11.2010
- Designed and executed operational strategies aligned with the brand’s vision, driving consistent service excellence and profitability across all properties
- Monitored and enhanced hotel performance, including guest services, housekeeping, food and beverage, and overall operational efficiency
- Directed budgets, financial reporting, and cost-control measures, achieving revenue and profitability goals while maximizing operational effectiveness
- Mentored property leadership teams, fostering a high-performance culture and leading initiatives for recruitment, training, and employee growth
- Ensured compliance with brand standards, safety regulations, and hygiene protocols, conducting regular audits to maintain service consistency
- Spearheaded initiatives to elevate guest satisfaction, addressed escalated issues promptly, and ensured exceptional service delivery at every touchpoint
- Partnered with sales and marketing teams to develop strategies that increased market share, guest loyalty, and brand visibility
- Integrated emerging technologies and sustainable practices, staying ahead of industry trends to maintain a competitive edge
- Led responses to critical incidents, ensuring the safety of guests and employees, operational continuity, and protection of the brand’s reputation
- Analysed and reported key performance indicators (KPIs) to assess success, identify opportunities, and recommend operational improvements
- Supported the development and successful launch of new properties, renovations, and rebranding projects aligned with corporate objectives
- Delivered comprehensive updates to corporate leadership, presenting achievements, challenges, and strategic recommendations
Director of Sales
The Claridges
New Delhi
10.2006 - 12.2008
- Designed and implemented strategic sales plans, achieving and exceeding revenue targets across rooms, banquet, and ancillary revenue streams
- Identified and penetrated new markets while strengthening relationships with key accounts, resulting in increased market share and business opportunities
- Led and motivated a high-performing sales team, fostering professional development and ensuring alignment with organizational goals
- Analysed market trends, customer needs, and competitive activities to refine sales strategies, delivering actionable insights and achieving measurable results
- Partnered with marketing, operations, and revenue management teams to align strategies, ensuring seamless guest experiences and operational efficiency
- Represented The Claridges Hotel, New Delhi at WTM, London & ITB, Berlin
- Represented The Claridges Hotel, New Delhi at MITT, Moscow
- Individually responsible for channelizing the Travel Agencies business & Airlines business into the hotel
- Responsible for brand awareness of THE CLARIDGES in Leisure Inbound Market- Brochure Program tie-ups with Overseas Agents
- Responsible for channelizing residential conferences for the hotel, which provide the backbone to the revenue stream of the hotel
- The key objective is to maximize occupancy and to increase overall profitability through planning, guidance and training of other sales personnel
- To concentrate on “need periods and “need areas” of the hotel in order to improve the hotel overall performance
Associate Director of Sales
The Claridges
New Delhi
07.2003 - 09.2006
- Spearheaded sales strategies to achieve revenue targets across corporate, leisure, and MICE segments, resulting in a year-over-year revenue growth
- Established and nurtured strong relationships with high-profile clients, enhancing customer retention and securing long-term partnerships
- Directed a high-performing sales team, providing coaching and mentorship that led to a 100% improvement in team productivity
- Conducted market analysis to identify growth opportunities, successfully expanding market share in competitive regions
- Collaborated with revenue management to optimize pricing strategies and maximize occupancy
- Represented the hotel at industry events, trade shows, and client meetings, driving brand awareness and new business development
- Partnered with marketing to align campaigns with sales objectives, boosting lead generation and conversion rates
- Monitored sales performance metrics using CRM tools, delivering actionable insights to senior management
- Ensured compliance with corporate policies while managing budgets effectively to achieve cost-efficiency
- Responsible for channelizing the Travel Agencies business & Airlines business into the hotel
- Responsible for brand awareness of THE CLARIDGES in Leisure Inbound Market- Brochure program tie-ups with Overseas Agents
- Responsible for channelizing residential conferences for the hotel, which provide the backbone to the revenue stream of the hotel
- The key objective is to maximize occupancy and to increase overall profitability through planning, guidance and training of other sales personnel
Business Development Manager
The Metropolitan hotel nikko new delhi
New Delhi
05.2001 - 06.2003
- Independently responsible for channelizing the Travel Agencies business into the hotel
- Responsible for rate negotiations with the leading Travel Agencies for Group Movement/ Series Movement and Packages for the Hotel
- Maintaining existing database, weekly assessment of new clients and follow-ups
- Preparation of an analysis of the monthly sales report, daily confirmed business report and data indispensable for generating more business
- Responsible for brand awareness of The Metropolitan hotel nikko new delhi in Leisure Inbound Market- Brochure Program tie-ups with Overseas Agents
- Coordination with Reservation Manager for aggressive selling on weak business dates
- Responsible for channelizing the business through Embassies, Ministry of Agriculture and Japanese Corporate Accounts
Asst Manager Sales
HRH Group of Hotels
Udaipur
09.1998 - 04.2001
- Direct Interaction with the corporate clients, promoting and selling venues to corporate members and non-members for organizing residential conferences
- Responsible for rate negotiations with the leading Travel Agencies for Group Movement and Series Movement and Packages for all Group Hotels
- Lead the team of three Sales Executives independently at New Delhi Office to achieve the set target of 66 million rupees
- Supervising and assisting with Central Reservations in co-ordination with 14 unit hotels
- Direct Business tie-ups with overseas agents like CATAI, Spain and STUDIOSIS, Germany
- Implemented new corporate/ summer packages for all the properties
Management Trainee
Carlson and Wagonlit Travels
New Delhi
02.1998 - 09.1998
- Handling of National Overseas Exhibitions of Medical, Engineering fields, other kind of shows managed was consumer and international food shows
- Being the Exhibition Managers, my job responsibilities were database collection, corresponding with Exhibitors & Organizers, client handling and all other marketing activities
- Ensuring complete management of the Exhibition & Coordination with branch offices and operational support
Education
Master of Business Administration - Sales & Marketing
Institute of Management and Technology
Ghaziabad, Uttar Pradesh04.1998
Bachelor of Science - Physics/ Chemistry/ Mathematics
K. R. Degree College
Agra, Uttar Pradesh04.1996
Skills
- Social Media Integration
- Revenue Management and Forecast
- Digital Marketing
- Data Analysis
- SEO/SEM
- Data Driven Marketing
- Website Management
- Analytical Skill
- Market Analysis
- Negotiations
- Sales Channels
- Online Channel Distribution
- Public Relations
- Recruitment & Training
- Team Building and Leadership
- Quality, Safety & Hygiene Compliance
- P&L Management
- Strategic Planning
Certification
- Revenue Management, World Hotels Revenue Management Certification Program, 2009
- Team Building, Madhira Vishweswar, 2002
Timeline
Hotel General Manager
AVARI Hotel
11.2019 - 07.2022
General Manager
The Ramada BMK
12.2017 - 10.2019
General Manager
Golden Tulip Hotels and Resorts
01.2015 - 11.2017
Corporate General Manager
The Claridges Hotels and Resorts
12.2010 - 09.2014
Corporate Director
The Claridges Hotels & Resorts
01.2009 - 11.2010
Director of Sales
The Claridges
10.2006 - 12.2008
Associate Director of Sales
The Claridges
07.2003 - 09.2006
Business Development Manager
The Metropolitan hotel nikko new delhi
05.2001 - 06.2003
Asst Manager Sales
HRH Group of Hotels
09.1998 - 04.2001
Management Trainee
Carlson and Wagonlit Travels
02.1998 - 09.1998
- Revenue Management, World Hotels Revenue Management Certification Program, 2009
- Team Building, Madhira Vishweswar, 2002
Master of Business Administration - Sales & Marketing
Institute of Management and Technology
Bachelor of Science - Physics/ Chemistry/ Mathematics
K. R. Degree College
Extracurricular Activities
NCC 'C' certificate holder in Army Wing in year 1995 Outstanding cricket player, played SGFI (Open National) in 1991-1992
Hobbies and Interests
- Sports
- Educational Development
- Spirituality
Awards
Best Director of Sales, 2007
Extracurricular Activities
NCC 'C' certificate holder in Army Wing in year 1995 Outstanding cricket player, played SGFI (Open National) in 1991-1992
Hobbies and Interests
- Sports
- Educational Development
- Spirituality
Disclaimer
I, Arun Yadav, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
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