Summary
Work History
Education
Skills
Software
Personal Information
References
AdministrativeAssistant
ARUN R

ARUN R

Manager
Anchal,Kollam

Summary

  • To work in highly disciplined organization and dynamic environment, where I can find maximum opportunities to implement my talent and bring out the best in me to realize the vision of the organization with at most dedication and devotion.
  • A customer oriented, multitasking BSc Hotel Management Professional, having a cumulative experience of 10 plus Years in the field of hotel field
  • Knowledge of principles and processes for providing customer and personal services.
  • Knowledge and use of the English language and good communication skill in Hindi, Malayalam, Tamil
  • Sound knowledge of principles and methods for showing, promoting, and selling products or services

Work History

Duty Manager

THE SERENITY RESORT
Wayanad
08.2022 - Current
  • Fully responsible for all aspects of all departments
  • Support and work with all Head of Departments in all aspects of running the hotel
  • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests
  • Conduct regular operations team meeting with all the HOD daily /weekly to discuss routine operational matters, sales targets, GST, and also any staff issues
  • Minutes of the meeting to be sent to GM
  • Ensure SOP implementation in all departments and check the same during routine operational checks
  • Randomly inspecting the stores (F & B, Housekeeping and Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with respective HODs
  • Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture
  • Assessing and reviewing guest satisfaction and service recovery process
  • Meet all dept
  • Heads to review & train the staff to upkeep the human capital
  • Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.

Resort Sr Supervisor

The Serenity Resort
Wayanad
08.2020 - 09.2022

F&B IN CHARGE

THE SERENITY RESORT
11.2018 - 07.2018

Sr. HOT

KTDC samudra , Kovalam
03.2015 - 03.2017
  • Greets guests and presents them with the menu
  • Informs guests about the special items for the day and menu changes if any
  • Suggest food and beverages to the guest and also try to upsell
  • Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system
  • Obtaining revenues, issuing receipts, accepting payments, returning the change
  • Performing basic cleaning tasks as needed or directed by supervisor
  • Filling in for absent staff as needed
  • Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food
  • Eg: No Garlic, less spicy etc, Without egg etc
  • Communicate to the guest and provide assistance with their queries
  • Co - ordinate with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction
  • Server food and beverage to the guest as per the course of order
  • Observes guests and ensure their satisfaction with the food and service
  • Prepare mixed drinks for service to your customers table
  • Follow all safety and sanitation policies when handling food and beverage
  • Adhere to grooming and appearance standards consistently
  • Understands and can communicate products and services available at the hotel
  • Make sure all areas of the bars and restaurants are clean, including side boards
  • Ensure the proper set up of all side stations in the outlet
  • Must have some familiarity with basic cooking skills
  • Prepare Restaurant for the next shift
  • Take reservation.

Sr. Guest Relation Associate

Niraamaya Retreats, Kovalam
12.2014 - 10.2015
  • Take reservation
  • Act as station head
  • Took orders, served food, cleared tables make sale and prepared desserts
  • Presented menus to patrons and answered questions about many items made recommendations upon request
  • Take beverage order
  • Prepare cocktails and mocktails
  • Control the bar counter
  • Take bar inventory
  • Prepare restaurant for next shift
  • Guest complaint handling
  • Prepare the log book.

Steward

Udaya Samudra Leisure Beach Hotel, Kovalam
11.2012 - 08.2014
  • Took orders, served food, cleared tables make sale and prepared desserts
  • Assistant in washing dishes as needed
  • Helped cooks with storage of food deliveries
  • Escorted customers to their tables
  • Informed customers of daily specials
  • Presented menus to patrons and answered questions about many items made recommendations upon request
  • Brought wine selections to tables with appropriate glasses and poured the wine for the customers
  • Filled salt, pepper, sugar, cream, condiments and napkin containers
  • Guest complaint handling
  • Take reservation
  • Prepare the log book.

Education

Bsc.Hotel Management -

Munnar Catering College, Trivandrum-Kerala (Punjab Technical University)

Higher Secondary (VHSE) - undefined

A.K.M.H.S.S & V.H.S.S Thadikkadu (Board of Vocational Higher Secondary Education, Kerala)

SSLC (10th) - undefined

Govt.Higher.Secondary.School, Anchal West (Board of Public Examinations, Kerala)

Skills

Complaint handling

Sales

OTA

Travel and handling

Administration

Channel manager handling

Daily Revenue report

review

Travel agent handling

Software

Hotsoft

Personal Information

  • Place of Birth: Anchal
  • Father's Name: Radhakrishna Pillai
  • Date of Birth: 06/04/1991
  • Nationality: Indian

References

Unnikrishnan olanchery, General manager, SERENITY RESORT, 00919744484414

Similar Profiles

CREATE PROFILE
ARUN RManager