Summary
Work History
Education
Skills
Software
Personal Information
References
AdministrativeAssistant
ARUN R

ARUN R

Manager
Anchal,Kollam

Summary

  • To work in highly disciplined organization and dynamic environment, where I can find maximum opportunities to implement my talent and bring out the best in me to realize the vision of the organization with at most dedication and devotion.
  • A customer oriented, multitasking BSc Hotel Management Professional, having a cumulative experience of 10 plus Years in the field of hotel field
  • Knowledge of principles and processes for providing customer and personal services.
  • Knowledge and use of the English language and good communication skill in Hindi, Malayalam, Tamil
  • Sound knowledge of principles and methods for showing, promoting, and selling products or services

Work History

Duty Manager

THE SERENITY RESORT
08.2022 - Current
  • Fully responsible for all aspects of all departments
  • Support and work with all Head of Departments in all aspects of running the hotel
  • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests
  • Conduct regular operations team meeting with all the HOD daily /weekly to discuss routine operational matters, sales targets, GST, and also any staff issues
  • Minutes of the meeting to be sent to GM
  • Ensure SOP implementation in all departments and check the same during routine operational checks
  • Randomly inspecting the stores (F & B, Housekeeping and Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with respective HODs
  • Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture
  • Assessing and reviewing guest satisfaction and service recovery process
  • Meet all dept
  • Heads to review & train the staff to upkeep the human capital
  • Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.

Resort Sr Supervisor

The Serenity Resort
08.2020 - 09.2022

F&B IN CHARGE

THE SERENITY RESORT
11.2018 - 07.2018

Sr. HOT

KTDC samudra , Kovalam
03.2015 - 03.2017
  • Greets guests and presents them with the menu
  • Informs guests about the special items for the day and menu changes if any
  • Suggest food and beverages to the guest and also try to upsell
  • Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system
  • Obtaining revenues, issuing receipts, accepting payments, returning the change
  • Performing basic cleaning tasks as needed or directed by supervisor
  • Filling in for absent staff as needed
  • Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food
  • Eg: No Garlic, less spicy etc, Without egg etc
  • Communicate to the guest and provide assistance with their queries
  • Co - ordinate with the kitchen staff, bar staff to ensure smooth operation and guest satisfaction
  • Server food and beverage to the guest as per the course of order
  • Observes guests and ensure their satisfaction with the food and service
  • Prepare mixed drinks for service to your customers table
  • Follow all safety and sanitation policies when handling food and beverage
  • Adhere to grooming and appearance standards consistently
  • Understands and can communicate products and services available at the hotel
  • Make sure all areas of the bars and restaurants are clean, including side boards
  • Ensure the proper set up of all side stations in the outlet
  • Must have some familiarity with basic cooking skills
  • Prepare Restaurant for the next shift
  • Take reservation.

Sr. Guest Relation Associate

Niraamaya Retreats, Kovalam
12.2014 - 10.2015
  • Take reservation
  • Act as station head
  • Took orders, served food, cleared tables make sale and prepared desserts
  • Presented menus to patrons and answered questions about many items made recommendations upon request
  • Take beverage order
  • Prepare cocktails and mocktails
  • Control the bar counter
  • Take bar inventory
  • Prepare restaurant for next shift
  • Guest complaint handling
  • Prepare the log book.

Steward

Udaya Samudra Leisure Beach Hotel, Kovalam
11.2012 - 08.2014
  • Took orders, served food, cleared tables make sale and prepared desserts
  • Assistant in washing dishes as needed
  • Helped cooks with storage of food deliveries
  • Escorted customers to their tables
  • Informed customers of daily specials
  • Presented menus to patrons and answered questions about many items made recommendations upon request
  • Brought wine selections to tables with appropriate glasses and poured the wine for the customers
  • Filled salt, pepper, sugar, cream, condiments and napkin containers
  • Guest complaint handling
  • Take reservation
  • Prepare the log book.

Education

Bsc.Hotel Management -

Munnar Catering College, Trivandrum-Kerala (Punjab Technical University)

Higher Secondary (VHSE) - undefined

A.K.M.H.S.S & V.H.S.S Thadikkadu (Board of Vocational Higher Secondary Education, Kerala)

SSLC (10th) - undefined

Govt.Higher.Secondary.School, Anchal West (Board of Public Examinations, Kerala)

Skills

Complaint handling

Software

Hotsoft

Personal Information

  • Place of Birth: Anchal
  • Father's Name: Radhakrishna Pillai
  • Date of Birth: 06/04/1991
  • Nationality: Indian

References

Unnikrishnan olanchery, General manager, SERENITY RESORT, 00919744484414

Similar Profiles

CREATE PROFILE
ARUN RManager