Hi, I’m
Aruna Gupta
Product Manager
Summary
Seeking a challenging position for software “Product Manager / IT- Manager specializing in impactful product development.
- Demonstrated proficiency in requirements analysis, ensuring comprehensive documentation that serves as a foundation for software development.
- Actively engaged with executives at all levels to identify and implement technology needs, aligning technology strategy with organizational goals.
- Expertise in overseeing the complete life cycle of software products , extensive experience in thorough and effective documentation practices.
Overview
12
years of professional experience
Work History
DTDC Logistics Pvt Ltd (DPD Group, Bangalore)Bangalore
IT Manager
01.2022 - Current
Job overview
- Achieved 50% reduction in ticket volume by building DIVA-chatbot
- Achieved 30 % cost savings and technology modernized by implementing DTDC - Smart APK and Wallet cloud migration project
- Reduced 70% the Fake update from CP side and take the penalty from user side for fake updating consignment
- Launch a Cash&Carry wallet for DP customers- To Reduce Payment risk and encourage customers to continue the business through a Pre-paid mode by creating a wallet
- Provide additional mode of payment to the customer in Rider App and achieved faster cash flow (Real time transaction in DTDC account)
- Coordinated project planning and execution with Development team members.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Managed product demonstrations and testimonials for performance evaluation.
- Communicated project updates to stakeholders at all levels, maintained positive vendor relations to build strong partnerships.
- Prioritized roadmap in order to achieve product goals and metrics.
Noon.com (Emaar Group, Dubai) Gurugram(Haryana)
IT-Sr.Automation Expert / Project Lead
11.2017 - 12.2022
Job overview
- Planned, executed, and controlled assigned projects, ensuring work performed complied with business requirements.
- Coordinating with multiple IT vendors, Finalize system software for IT solution (Like Fareye – Go delivery application)
- Coordinating with Development team, BA team , QA team and implementation team and deliver the project with in timeline
- Provided 7 days a week (L1 level) support for bugs and new enhancements and maintained & managed running application.
- Communicated with Project Management and Client for prioritizing QA task.
Just Buy Live Enterprise Pvt. LtdMumbai
IT-STE (Level_2)
09.2016 - 10.2017
Job overview
- Involved in Functional and Technical requirements meeting, Co-ordination with Development team .
- Performed System Integration testing, API integration and E2E Testing.
- Provided 7 days a week High level support for bugs and new enhancements and maintained & managed running application.
- Communicated with Project Management and Client for prioritizing QA task. And coordination with various department T&D , Refund, Finance etc.
Quickdel Logistics Pvt LtdGurgaon
IT-Asst. Manager
02.2014 - 09.2016
Job overview
- Coordinating with multiple IT vendors, Finalize system software for IT solutions (Like Fareye – Go delivery application, Webx - ERP .
- Performed System Integration testing and E2E Testing.
- Provided 7 days a week (L1 level) support for bugs and new enhancements and maintained & managed running application.
Jabong.comGurgram
Management Trainee
05.2012 - 02.2014
Job overview
- Perform SDLC ( S oftware d evelopment l ife c ycle) process, Agile methodology
- Analyzed product requirement and developed Functional and Smoke test scenarios.
- Performed Functional, Manual, Payment Gateway testing, User acceptance, End user testing.
- Communicated with Project Management for prioritizing task .
- Provided 7 days a week (L1 level) support for bugs and new enhancements and maintained & managed running application.
- Supported the team in analysis, requirement development, design, documentation, implementation and maintenance of complex IT solutions.
Zeppelin Mobile System India LtdIndore
Graduate Telecom Engg
09.2011 - 03.2012
Job overview
- Performed different types of manual testing in the billing module and provide the training to the End User.
Education
Hindustan Institute of Technology & ManagementKeetham, Agra (Sharda Group University)
from B.Tech – Information Technology
07.2007 - 2011.06
Skills
Product Requirement documentation
Timeline
IT Manager
DTDC Logistics Pvt Ltd (DPD Group, Bangalore)
01.2022 - Current
IT-Sr.Automation Expert / Project Lead
Noon.com (Emaar Group, Dubai)
11.2017 - 12.2022
IT-STE (Level_2)
Just Buy Live Enterprise Pvt. Ltd
09.2016 - 10.2017
IT-Asst. Manager
Quickdel Logistics Pvt Ltd
02.2014 - 09.2016
Management Trainee
Jabong.com
05.2012 - 02.2014
Graduate Telecom Engg
Zeppelin Mobile System India Ltd
09.2011 - 03.2012
Hindustan Institute of Technology & Management
from B.Tech – Information Technology
07.2007 - 2011.06
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