Aruna Priya
Process associate
Bangalore
Summary
Dedicated and self-disciplined professional with strong written communication skills and expertise in content moderation and quality analysis. Experienced in labeling and annotating data for AI and machine learning projects, including images, text, and videos. Proficient in classifying user-generated content based on appropriateness, relevance, and adherence to community standards. Consistently meets deadlines while working efficiently remotely. Seeks a remote position as an annotator or content reviewer to further develop skills and contribute to organizational objectives.
Overview
3
3
years of professional experience
2013
2013
years of post-secondary education
5
5
Languages
Work History
Process Associate (Amazon's Sagemaker)
Han Digital Private Limited
Bangalore (Remote)
09.2023 - 10.2024
- Review and annotate data to ensure AI models align with company guidelines and policies
- Analyze and improve the grammar, syntax, and sentence structure of text generated by AI modules to adhere to linguistic rules and conversational standards
- Achieve target KPIs, including daily job count and average handle time per job, within specified data production windows
- Validating the accuracy of AI responses through detailed client-specific analysis
- Worked as a Subject Matter Expert (SME):
- Explaining policy implementation to fellow team members
- Support the team in resolving process-related queries during production
- Assist in training and mentoring new peers by sharing best practices and providing guidance to ensure consistent application of content policies and guidelines
- Perform quality assurance checks on moderation decisions and provide feedback to team members
- Conducting team huddles to keep the team informed about any process changes
- Led regular stand-up meetings
Content Reviewer
Concentrix Daksh Services India Private Limited
Bangalore
08.2021 - 07.2023
- Over the past two years, I have worked on three different projects under Trust and Safety division
- Analyzing the behavior of YouTube advertisers and checking account level triggers
- Analyzing the payment behavior of the advertisers, website impersonation, and any practices that conceal or mistake information about business and products to deceive the users
- Addressing the appeals made by the advertisers to release their suspended account due to any account level triggers and providing resolution promptly
- To ensure the highest quality and compliance of online content across various platforms
- Collaborating with cross-functional teams to establish and maintain quality standards for content moderation, ensuring accuracy, consistency, and timeliness in the review process
- Identifying and reporting any content violations, potential risks, or emerging trends that may impact the platform's reputation or user experience, while adhering to legal and ethical obligations
- Addressing complex or sensitive content-related issues, escalating them to the appropriate teams, and ensuring timely resolution while maintaining a high level of professionalism and empathy
- Provided impact in improvising the tool for effective and fast production
- Continuously assessing and refining content moderation process policies and guidelines, recommending and implementing improvements to enhance efficiency, accuracy, and scalability
Education
Bachelor’s Degree - BIOTECHNOLOGY, CHEMISTRY, ZOOLOGY
Vijaya Degree College
PUC - PHYSICS, CHEMITRY, MATHEMATICS, BIOLOGY
NMKRV Pre-University College for women
SSLC - undefined
Mitralaya Girls High School
Skills
Ability to work both independently and with a team
Good eye for detail
Strategic thinking skills
Analytical skill
Written and verbal skills
Digital communication skills
MS Office (Word, Excel and PowerPoint)
Process analysis
Report analysis
Quality assurance
Personal Information
- Date of Birth: 03/28/92
- Marital Status: Married
Contributions
- Improvised the tool for effective and fast production.
- Refined content moderation process policies and guidelines.
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge and belief.
Timeline
Process Associate (Amazon's Sagemaker)
Han Digital Private Limited
09.2023 - 10.2024
Content Reviewer
Concentrix Daksh Services India Private Limited
08.2021 - 07.2023
PUC - PHYSICS, CHEMITRY, MATHEMATICS, BIOLOGY
NMKRV Pre-University College for women
SSLC - undefined
Mitralaya Girls High School
Bachelor’s Degree - BIOTECHNOLOGY, CHEMISTRY, ZOOLOGY
Vijaya Degree College