Aruna BR Rajeshwari
Bengaluru
Summary
Experienced retail banker and consumer product expert with overall experience of 12 years. Possesses great skill and expertise in the areas of consumer, commercial, and retail banking. Familiar with diverse banking and investment products, including deposit accounts and loans. Positive and upbeat with strong communication and problem-solving abilities. Extreme attention to detail and ability to multitask within fast paced environments. Customer - oriented and smart worker. Possesses excellent interpersonal and communication skills. A dedicated and passionate individual. Having the will to learn and grow.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SPS Associate
Amazon Development Centre (India) Private Limited
Bengaluru
05.2022 - 04.2024
- Researched detail page discrepancies and assisted sellers with display corrections and directed additional questions to appropriate departments
- Studied & analyzed many tools &: strategies to overcome the problem of unpredictable situations
- Responds to Associate support requests (I.e
- Seller escalations, SIMS, and Andon cords.
- Learned and implemented skills such as IIDP, Brand Registry, marketplace
- Identified Seller/Vendor and Associate success barriers
- Provides solutions, and drives change through business Improvement Initiatives
- Driven opportunities for efficiency through dally floor observations
- Served as the first point of contact for all Seller and Vendor escalations
- Provided technical assistance and troubleshooting to sellers regarding product inquiries, payment discrepancies, account suspensions, and order cancellations.
- Reviewed and updated documentation related to seller support operations.
- Coordinated with other departments to ensure that all processes were followed correctly when handling seller requests or disputes.
- Sought solutions through logical reasoning and data interpretation skills and identified trends to appropriate channels.
- Achieved and maintained predefined performance metrics goals, such as seller satisfaction, quality, productivity, first contact resolution, and attendance.
- Recognized system, quality, and process concerns contributing to poor seller experiences to share information with software developers and leadership teams.
Production Manager
Madurms Pradhan Needs
Chennai
12.2016 - 12.2019
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Developed and implemented production schedules to ensure timely completion of projects.
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
- Coordinated with other departments to ensure a smooth flow of materials throughout the production process.
- Created reports on productivity levels, cost analysis, and inventory status.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Implemented strategies to reduce waste while maintaining high-quality standards.
- Negotiated contracts with vendors for supplies needed for the production process.
- Monitored employee attendance records and took disciplinary action when appropriate.
- Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
- Promoted employee safety awareness based on understanding regulatory mandates and organizational best practices.
Retail Banker (Single Window Operator)
State Bank of Mysore (Now merged with State Bank of India)
Chennai
10.2009 - 11.2016
- CASA, Account sourcing, Cash Operations, Treasury, Loan Servicing, Account maintenance, Accounting operations, Fixed deposits, Insurance, Credit Card operations, Letter of credit, Audit, ATM operations, Customer service, Branch operations, Forex SWIFT payments, Voucher and invoice processing, Cheque truncation, Mobile banking, Internet banking, RTGS, NEFT
- Greeted customers and identified customer needs to provide appropriate banking services.
- Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
- Identified cross-selling opportunities to meet customer needs and referred products to increase sales volume.
- Maintained up-to-date knowledge of bank policies and procedures in order to effectively respond to customer questions.
- Processed new accounts including checking, savings, certificates of deposit, and IRAs.
- Balanced cash drawer daily and maintained accurate records of all transactions conducted at the branch.
- Provided excellent customer service by promptly responding to telephone inquiries concerning account information or bank services.
- Conducted financial reviews for customers in order to identify additional products or services that could benefit them.
- Performed teller duties such as cashing checks, accepting deposits and payments, and processing money orders and travelers' checks.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude.
- Adhered to strict security protocols regarding customer information confidentiality.
- Analyzed financial data from credit reports to determine an applicant's eligibility for loans or mortgages.
- Generated reports on completed transactions for management review.
- Attended regular staff meetings in order to stay abreast of changes in banking regulations.
- Developed marketing strategies for branch promotions aimed at increasing customer traffic.
- Created detailed account summaries for each client outlining their current financial status.
- Participated in community events related to banking education and outreach programs.
- Tracked sales goals set by the branch manager and implemented plans accordingly.
- Explained bank products and services offered in detail so that customers can make informed decisions.
- Identified and resolved complex client service issues to deliver exceptional customer service.
- Completed documentation for new accounts in alignment with bank policies and procedures.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Supported and managed promotional activities to increase bank exposure and reputation in the local community.
- Performed special services for customers, ordering bank cards and checks.
- Identified transaction errors when debits and credits did not balance.
- Resolved problems or discrepancies concerning customers' accounts.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Composed, typed, and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Counted currency, coins, and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts, and open new accounts.
- Verified amounts and integrity of every check or funds transfer.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Reported daily averages and shortages to theoperations department.
- Prepared official checks for customer and internal bank needs.
- Processed term deposits, retirement savings plan contributions, and mail deposits within processing time limits.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds, and cashier's checks.
Education
MBA - Human Resources Management
04.2024
BBA - Computer Applications
Annamalai University
07.2008
Agile Business Analyst And Scrum Prodegree - Business Analytics
Imarticus Learning Pvt Ltd
Bangalore 02-2021
Advanced Animation Suite And Digital Portfolio Development - Graphic And Digital Design
Arena Multimedia
Chennai 12-2008
Skills
- Market Research
- CRM proficiency
- Data-driven decision-making
- Customer service expertise
- Email management
- Manage inventory
- Pricing strategy
- Cash handling and management
- Time management abilities
- Transaction reconciliation
- Financial Analysis
- Relationship building and management
- Transaction Processing
- Investigate discrepancies
- Manage customer accounts
- Investment advising
- Vault teller operations
- Business customer support
- Bank product sales
- Safety deposit access management
- Branch operations
- Consumer banking specialist
- Accounting systems and software
- Account Balancing
- Deposit funds
Certification
- Agile Business Analysis and Scrum Prodegree
- Advanced Multimedia Suite with Portfolio Management
Language
English
First Language
French
Beginner (A1)
A1
Tamil
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Kannada
Upper Intermediate (B2)
B2
Malayalam
Intermediate (B1)
B1
Hobbies
- Singing
- Travelling
- Cooking
- Collecting ancient artifacts
Interests
- Ancient Artifacts
- Archeology
- Environmental studies
Timeline
SPS Associate
Amazon Development Centre (India) Private Limited
05.2022 - 04.2024
Production Manager
Madurms Pradhan Needs
12.2016 - 12.2019
Retail Banker (Single Window Operator)
State Bank of Mysore (Now merged with State Bank of India)
10.2009 - 11.2016
- Agile Business Analysis and Scrum Prodegree
- Advanced Multimedia Suite with Portfolio Management
MBA - Human Resources Management
BBA - Computer Applications
Annamalai University
Agile Business Analyst And Scrum Prodegree - Business Analytics
Imarticus Learning Pvt Ltd
Advanced Animation Suite And Digital Portfolio Development - Graphic And Digital Design
Arena Multimedia
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