ARUNA SINGH
New Delhi
Summary
Multi-talented Executive adept at operating in diverse capacities to achieve business goals. Proficient in a wide range of areas, including financial administration, revenue generation, and strategic planning. Hardworking and proactive leader with a disciplined execution.
Overview
1
1
year of professional experience
Work History
Online Customer Service executive
Doctor choice
Gurugram
09.2025 - Current
- Developed and maintained relationships with key stakeholders and clients.
- Collaborated with cross-functional teams to streamline project workflows.
- Assisted in preparing reports and presentations for executive meetings.
- Managed customer inquiries and resolved issues efficiently.
- Developed training materials for new customer service representatives.
- Collaborated with marketing to enhance customer engagement strategies.
- Analyzed customer feedback to improve service delivery processes.
- Implemented new CRM software to streamline communication efforts.
- Assisted in creating reports on customer satisfaction trends and patterns.
- Coordinated team meetings to discuss service improvement initiatives.
- Established relationships with key stakeholders within the organization to ensure effective problem-solving approaches.
- Developed and implemented customer relations policies and procedures.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Consulted with customers to resolve service and billing issues.
- Resolved escalated customer service issues in a timely manner.
- Delivered solution-based strategies to customers to solve pending issues on accounts.
- Analyzed data from CRM systems to identify trends in customer service needs.
- Responded promptly to customer inquiries on social media platforms.
- Managed the daily operations of all assigned social media accounts.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
Customer Relations Consultant
Healthkart
Gurugram
09.2024 - 09.2025
- Assisted customers with product inquiries and order placements.
- Managed customer feedback and resolved complaints efficiently.
- Communicated promotional offers to enhance customer engagement.
- Responded to customer inquiries and complaints via phone, email, and in-person.
- Assisted with training new employees on company policies and procedures.
- Collaborated with other departments to resolve complex issues.
- Created detailed reports on customer interactions for management review.
- Facilitated knowledge sharing sessions to keep the team updated on best practices in customer relationship management.
- Led cross-functional teams to address and resolve complex customer issues promptly.
Education
HSLC -
St. Mary's HS School
Pachbenya, BiharHS -
Salt Brook Academy
BA - English
DHSK College
DibrugarhSkills
- Customer relationship management
- Team building
- Data analysis
- Conflict resolution
- Report preparation
- Social media strategy
- Service improvement
- Training development
Disclaimer
I hereby declare that the above information by me is correct and true to the best of my knowledge. If I placed in your esteemed concern I will discharged my duties utmost sincerity and to your full satisfaction.
Other Qualifications
Diploma in Office Automation and Financial Accountancy
Personal Information
- Father's Name: Mohan Singh
- Date of Birth: 06/26/01
- Gender: Female
- Marital Status: Single
Languages
Hindi
First Language
English
Beginner (A1)
A1
Timeline
Online Customer Service executive
Doctor choice
09.2025 - Current
Customer Relations Consultant
Healthkart
09.2024 - 09.2025
HSLC -
St. Mary's HS School
HS -
Salt Brook Academy
BA - English
DHSK College