Summary
Overview
Work History
Education
Affiliations
Accomplishments
Timeline
Generic
Arunabh  Konwar

Arunabh Konwar

NAGAON

Summary

  • Effective Communication and Leadership: Strong communicator with demonstrated expertise in team management, leadership, and analytical decision-making.
  • Strategic Project Management: Proficient in developing and executing action plans to ensure seamless project operations and timely delivery of objectives.
  • Team Leadership and Collaboration: Skilled in leading and motivating teams, fostering a collaborative environment, and driving results.
  • Interpersonal and Coordination Abilities: Exceptional communication and coordination skills to effectively engage with stakeholders and ensure operational alignment.

Overview

8
8
years of professional experience

Work History

Quality Auditor

Atal Amrit Abhiyan Society, Govt. of Assam Under Medical Education & Research Department
Guwahati, Assam
01.2019 - Current
  • Interface Management: Acted as the liaison between hospitals and the Implementing Supporting Agency (ISA) as well as State Health Authority.
  • Hospital Audits: Conducted comprehensive audits of hospitals to ensure compliance and service quality.
  • Empanelment Compliance: Ensured hospitals met the empanelment criteria as defined and approved by National Health Authority.
  • Quality Assurance: Maintained excellence in service delivery, patient care, and safety standards as per Quality Council of India (QCI) , National Accreditation Board for Hospitals & Healthcare Providers (NABH) etc. guidelines.
  • Audit Reporting: Audited call center operations managed by the ISA team and submitted detailed reports to the governing society.
  • Beneficiary Support: Collaborated proactively with ISA to ensure all beneficiaries received timely treatment.
  • Field and Desk Audits: Conducted both field and desk audits for schemes like Pradhan Mantri Jan Arogya Yojana (PMJAY) and Atal Amrit Abhiyan (AAA).
  • Hospital Incentivization: Oversaw the incentivization process for hospitals under Pradhan Mantri Jan Arogya Yojana (PMJAY) and Atal Amrit Abhiyan (AAA). schemes.
  • Monitoring and Evaluation: Managed and monitored the Hospital Empanelment Module (HEM) to ensure efficiency and compliance. Monitor the activities of District Implementation Unit and conducting timely State Empanelment committee meetings.
  • Anti Fraud under the schemes : Conducted different form of audit and monitor the activities of the services providers to ensure a fraud free environment in the schemes.

Hospital Coordinator (Arogya Mitra)

Jorhat Medical College and Hospital
Jorhat,Assam
06.2018 - 01.2019
  • Cashless Treatment Facilitation: Ensured beneficiaries availed fully cashless treatments under Pradhan Mantri Jan Arogya Yojana (PMJAY) and Atal Amrit Abhiyan (AAA), streamlining the process for maximum convenience.
  • Beneficiary Guidance: Provided comprehensive guidance on scheme benefits, delivering prompt and effective support to ensure smooth and hassle-free treatment experiences.
  • Scheme Transition Management: Facilitated seamless transitions for beneficiaries from Atal Amrit Abhiyan (AAA) to Pradhan Mantri Jan Arogya Yojana (PMJAY), ensuring efficient administration and continuity of care within hospital settings.
  • Grievance Redressal: Addressed and resolved beneficiary grievances with efficiency, escalating complex cases to the State Health Authority or relevant Single Point of Contact (SPOC)/Superintendent when necessary, ensuring timely resolution.

Relationship Manager

Arogya Clinic
Jorhat,Assam
01.2017 - 02.2018
  • Clinic Operations Management: Oversaw daily clinic operations and staff duties, ensuring smooth workflow and operational efficiency.
  • Inventory Management: Ordered and maintained stock and supplies for the clinic, ensuring availability of essential items to support uninterrupted operations.
  • Communication Management: Managed internal and external communication, including promptly addressing inquiries and coordinating with healthcare professionals and patients regarding treatment plans.
  • Team Leadership: Performed hiring, training, and performance evaluation of staff members, fostering a motivated and high-performing team.
  • Stakeholder Coordination: Liaised with healthcare professionals and patients to facilitate effective treatment planning and care delivery.

Education

MBA - Human Resources And Marketing

Kaziranga University
Jorhat Assam
07-2017

Bachelor of Commerce - Management

Nowgong College Under Gauhati University
Nagaon,Assam
07-2014

Affiliations

  • Business Simulations Workshop: Certified by iBizSim, Germany.
  • Start-Up India Workshop: Completed under the guidance of Deepak Kr. Khaitan.
  • Diploma in Computer Applications: Gained expertise in fundamental and advanced computer applications.
  • Master Trainer Certification: Certified by the National Health Authority (NHA) for the Hospital Empanelment Module.

Internship Experience

  • Bharti Airtel Limited, Guwahati (June–August 2016): Conducted a comprehensive study on the talent acquisition process at Airtel, gaining hands-on experience in recruitment and HR processes.

Accomplishments

State Nodal Officer for CoWIN Portal: Led the successful creation and implementation of the CoWIN portal for Assam, ensuring seamless integration across the state.

Specialty Integration and Coordination: Successfully integration of Atal Amrit Abhiyan (AAA) specialties into the Hospital Empanelment Module (HEM), collaborating effectively with the National Health Authority (NHA).

Hospital Audit Development: Developed a comprehensive hospital audit format for Pradhan Mantri Jan Arogya Yojana (PMJAY) and Atal Amrit Abhiyan (AAA), streamlining data synchronization from HEM to enable efficient quality infrastructure assessments.

Hospital Empanelment: Managed the empanelment process for over 300 hospitals under both Pradhan Mantri Jan Arogya Yojana (PMJAY) and Atal Amrit Abhiyan (AAA), ensuring smooth onboarding and compliance.

CGHS Hospital Empanelment: Coordinated the empanelment of CGHS hospitals under Pradhan Mantri Jan Arogya Yojana (PMJAY) in collaboration with National Health Authority (NHA), enhancing healthcare accessibility.

Health Facility Registry (HFR) Linkage: Worked closely with the Ayushman Bharat Digital Mission to expedite the linkage of HFR with Pradhan Mantri Jan Arogya Yojana (PMJAY), improving data integration and accessibility.

Mid-Term Evaluation (MTE) of Hospital Empanelment: The Mid-Term Evaluation (MTE) process is designed to assess the performance of hospital empanelment under the Pradhan Mantri Jan Arogya Yojana (PMJAY) scheme across multiple parameters. It ensures that quality services are delivered to beneficiaries and identifies any defaulter EHCPs for exclusion or removal, thereby maintaining high standards of healthcare provision.

Academic Project: Conducted a detailed academic study on the “Management of Nursing Homes in Nagaon Town,” providing actionable insights into the management of healthcare facilities.

Timeline

Quality Auditor

Atal Amrit Abhiyan Society, Govt. of Assam Under Medical Education & Research Department
01.2019 - Current

Hospital Coordinator (Arogya Mitra)

Jorhat Medical College and Hospital
06.2018 - 01.2019

Relationship Manager

Arogya Clinic
01.2017 - 02.2018

MBA - Human Resources And Marketing

Kaziranga University

Bachelor of Commerce - Management

Nowgong College Under Gauhati University
Arunabh Konwar