Aruna Kumari Nagaraj

*Contribute to the creation and implementation of best practice programme management vision, strategy, policies, processes and procedures to aidand improve operational performance

*Create the project identification and planning documentation for the various work streams
*Receive proposed work scope and deliverables and prepare consequent proposals for timing plan and budget (external spend and hours) Agree the tasks required to complete each deliverable and what material will be produced to support each deliverable
*Challenge and balance inputs to create optimised proposal for project plan and budget
*Communicate initiation of the project and kick-off all required project activities in project team
*Record relevant information on appropriate project control documentation
*Update key information (work scope, deliverables, timing plan and budget) if necessary based on agreement reached with customer Control and communicate status of deliverables and related tasks, project timings versus plan, project expenditure (external spend and hours) versus budget, and balance resources within the overall project limits where
possible.

*Communicate percentage completeness of ‘in-progress’ tasks and deliverables versus targets, each measure to be summarised by deliverables and by whole project. Quality assess projects where they run across quarters
*Review any requests for change to project scope and determine, with support from the project team, the consequent changes to project
*Record agreed changes to project scope on appropriate project control documentation
*Escalate issues to management where a resolution cannot be found within the project
*Provide feedback to customer and project team of agreed changes
*Run and chair project meetings as necessary for the smooth operation of the project
*Ensure that appropriate evidence of materials provided is recorded on the appropriate project control documentation
*Ensure that all material agreed to be produced is delivered to the customer and suitable supporting documentation is provided

*Communicate project closure to the project team and instruct Finance to close the project in the relevant company systemsRecord the project closure on appropriate project control documentation
*Prepare end of project report detailing the performance of the project against the important measures of timing, resource and cost, and append this report to the appropriate project control documentation
*Lead and document an appropriate ‘Lessons Learned’ review, appending the report to the appropriate project control documentation

*Add received project assessment information to the appropriate project control documentation, including ratings for project output delivered and value assessment of project output
*Identify new business opportunities
*Programme Manage multiple large high value projects
Long range planning
*Provide technical expertise to multiple projects and budgets
Advance engineering principles, theories and concepts
Manage activities of a complex nature where there may be no precedents available
*Keep up with current and developing manufacturing and engineering trends regarding maintenance / tool making
Undertake special projects as required
*Contribute to continuous improvement activities Quality control of work by appropriate reviews Support and lead process improvement activities

*Write reports and present progress at project meetings and to clients
*Conduct benchmarking studies to determine best practices/designs and future trends
*Plan projects or subtasks so they may be tracked and presented
*Manage the Key Performance Indicators (KPIs)
*Attend various meetings and action/communicate instructions
Produce written reports and make presentations
Undertake continuous training and development
*Perform root cause analysis and resolve problems
* Independently determine approach and assigned tasks

• Manage all day-to-day project communication related to stakeholders and business in all aspects of Teams - IT Projects, Program and Portfolio activities that includes account management, applications reliability, stability, integrity, IT governance, security & compliance, Incident/Problem & Change management and Data Centre maintenance activities
• Manage/Lead the projects related to Application Development, Database Migrations, Application upgrades, Hardware refresh, Data center Migration and lead infrastructure End-of-life programs (Decommissioning / Refresh / Migrate / Disassociate) Prioritize, plan and coordinate project development activities according to Customer/Business requirements and develop a detailed project plan
• Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility Ensure that all the projects are on track delivered on-time, within scope and budget and adhere to relevant escalation processes related to resource/budget issues, delayed project phases, missed deadlines and other planning issues
• Keep the teams and leadership updated on program status and risk factors with mitigation plan of actions Measure project performance using appropriate systems, tools, and technique like Kanban board/TFS/Azur/Jira/MPP etc
• Ensure programs are delivered with quality and meet implementation dates & criteria with resource availability and allocation
• Ensure all the applications are compliant and up to date by performing weekly/monthly analysis and be part of internal and external audit
• Perform risk management to minimize project risks and review the project outcomes to determine any plan for the corrective actions and record same in Knowledge Database
• Ensure all teams follow the standard process and manage the projects including effort estimation, project quality & timeliness, designing, development & implementation
• Define the design level for the application as defined in architecture and ensure all the SLA as per SOW Manage all compliance items for Finance applications, such as, KEAP's, Data Classifications, Disaster Recovery Plans (DARP's), Internal and External Audits
• Implement the best-practice architecture disciplines, modeling, processes, and concepts also create and maintain comprehensive project documentation.

Same as Dell Profile

• Responsible for managing & handling team members which includes (SOC / Service Desk / Incident / Change / Problem teams) Responsible for overall request resource fulfillment (PO/PR) Ensure all the SLA/OLA’s are met as per agreement and get signoff on the SLA/OLA
• Review and provide the approval on all the SOP/SOW also provide suggestion if any improvements modification required etc Driving the vendor meeting to discuss on new opportunities and resource requirements
• Review and approve adequate plans for control of outputs, budget spending, labor efficiency, material efficiency, engineering effectiveness, customer service, and order entry efficiency, along with human utilization
• Review performance against operating plans and standards
• Perform appraisal for all team members and provide the input to management Responsible for building the capability and improvement of the department (IO/AO) Conduct training as an when required i.e..Technical/Non-technical/process etc Ensure all the compliance and security guidelines are followed as per company standard Translating customer requirements into working instructions for delivery Provide detailed reports as per agreed schedule (on request), including management and account performance reports
• Involved in transition of new projects from offshore to onshore
• Managing the transition phase of transferring the functional, technical and procedural knowledge to our maintenance and support organization
• Ensuring that quality Standards are followed
• Bring synergy between teams and find the opportunity and document the same
• Ensure compliance to the relevant ISO Standards is followed and share the Controls Risk Self-Assessment (CRSA) process if required.

• Manage all day-to-day project communication related to stakeholders and business in all aspects of Teams - IT Projects, Program and Portfolio activities that includes account management, applications reliability, stability, integrity, IT governance, security & compliance, Incident/Problem & Change management and Data Centre maintenance activities
• Manage/Lead the projects related to Application Development, Database Migrations, Application upgrades, Hardware refresh, Data center Migration and lead infrastructure End-of-life programs (Decommissioning / Refresh / Migrate / Disassociate) Prioritize, plan and coordinate project development activities according to Customer/Business requirements and develop a detailed project plan
• Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility Ensure that all the projects are on track delivered on-time, within scope and budget and adhere to relevant escalation processes related to resource/budget issues, delayed project phases, missed deadlines and other planning issues
• Keep the teams and leadership updated on program status and risk factors with mitigation plan of actions Measure project performance using appropriate systems, tools, and technique like Kanban board/TFS/Azur/Jira/MPP etc
• Ensure programs are delivered with quality and meet implementation dates & criteria with resource availability and allocation
• Ensure all the applications are compliant and up to date by performing weekly/monthly analysis and be part of internal and external audit
• Perform risk management to minimize project risks and review the project outcomes to determine any plan for the corrective actions and record same in Knowledge Database
• Ensure all teams follow the standard process and manage the projects including effort estimation, project quality & timeliness, designing, development & implementation
• Define the design level for the application as defined in architecture and ensure all the SLA as per SOW Manage all compliance items for Finance applications, such as, KEAP's, Data Classifications, Disaster Recovery Plans (DARP's), Internal and External Audits
• Implement the best-practice architecture disciplines, modeling, processes, and concepts also create and maintain comprehensive project documentation.

• Analyzing the capacity of various Processes/Business units in terms of resources, process for each customer to assess operations within the provided estimation
• Constantly monitor and report on progress of the project to all stakeholders
• Develop and maintain Capacity plans (including trend information for predicted capacity needs) and Availability plans and reports against customer commitments Work with Technical / Functional managers to secure the proper level and mix of manpower to meet the project milestones and schedules
• Manage multiple project plans and project dependencies concurrently and coordinate delivery schedules of software releases
• Analyze and understand the client requirements, project targets and goals
• Ensures team adherence and compliance and adherence to global best practices, processes and improvement plans Prepare Weekly Status reports & meeting with Clients to effectively communicate project’s status in a timely and clear manner
• Responsible and Accountable for overall change life cycle, from change record creation till the closure including post implementation review
• Make sure all the KPIs are green by identifying the root cause analysis and potential areas of the process improvement to ensure additional attention require for such changes or issues
• (Focus on Cancelled, Rejected, Failed, and Emergency and Expedited changes)
• Chair the Technical Review Meetings (Service Queue Review Meetings), CAB (Change Advisory Board) Meetings
• Prepare different kinds of Reports e.g
• DSR (Daily Service Report), FSC (Forward Schedule Changes), WAR (Weekly Analysis Report), FCA(Failed Change Analysis), Weekend Report, DOS (Daily Operational Service Report), CWP(Compliance Web Portal requirement Report), KPI Report, RAG Reports, Exception charts and RCA for failed changes
• Updating Metrics and PBA charts weekly and monthly
• Publishing Dashboard and Visual board details to all service owners
• Conduct Technical Training or Education Sessions for team/customers on Process and tool
• Drive continuous improvement into the deployment process and technology to improve the process(Drive RCA using fish bones, 5 whys, etc) Accountable for operational performance including real-time SLA management, escalation, and communication
• Update and follow-up on the issue log tracker and ensure that there are no discrepancies (all the issues are tracked and validated in team meeting) on all action items
• Analyze risk and establish contingency plans
• Identify trigger events and responsibility for initiating corrective action Attend the new upcoming project call meetings and understand the business needs and involve in the transaction of a new projects
• Keep track of all tasks & activities to ensure that project deadlines are strictly monitored monthly on target meet the milestones as agreed upon
• Working with all the functional and delivery teams to get the project completed & handed over within agreed time
• Analyze the assigned programs and understands client requirements, project targets and goals
• Leading the team, managing, guiding, mentoring, motivating, and lead company personnel toward accomplishment of project goals Identified process improvement areas and streamlined the activities.

• Worked on Single Node, Multi-Node environments
• Applied Consolidated Update patches, Family Packs, Mini-Packs and one-off patches to Test and Production Instance
• Cloned Production Instance frequently to Test environment using Rapid Clone
• 24X7 DBA support for oracle databases in test and production environment
• Execute the Data fix scripts, to provide the solution to the customer issues
• Cloning using rapid clone, and daily DBA activities Oracle Application Utilities: Well knowledge in adpatch, admrgpch, adctrl, adadmin, adrelink, adautocfg, FNDLOAD, and Rapid clone
• Team Details: Description ON DEMAND (Change Management Team) Role Oracle Apps DBA Operating System Unix Contribution Analyzing and applying Patches
• Running Autoconfig
• Applying customized Patches
• Maintaining and creating Documents
• Running adadmin to compile Invalids Team Size 24

• Responsible for managing & handling team members which includes (SOC / Service Desk / Incident / Change / Problem teams) Responsible for overall request resource fulfillment (PO/PR) Ensure all the SLA/OLA’s are met as per agreement and get signoff on the SLA/OLA
• Review and provide the approval on all the SOP/SOW also provide suggestion if any improvements modification required etc Driving the vendor meeting to discuss on new opportunities and resource requirements
• Review and approve adequate plans for control of outputs, budget spending, labor efficiency, material efficiency, engineering effectiveness, customer service, and order entry efficiency, along with human utilization
• Review performance against operating plans and standards
• Perform appraisal for all team members and provide the input to management Responsible for building the capability and improvement of the department (IO/AO) Conduct training as an when required i.e..Technical/Non-technical/process etc Ensure all the compliance and security guidelines are followed as per company standard Translating customer requirements into working instructions for delivery Provide detailed reports as per agreed schedule (on request), including management and account performance reports
• Involved in transition of new projects from offshore to onshore
• Managing the transition phase of transferring the functional, technical and procedural knowledge to our maintenance and support organization
• Ensuring that quality Standards are followed
• Bring synergy between teams and find the opportunity and document the same
• Ensure compliance to the relevant ISO Standards is followed and share the Controls Risk Self-Assessment (CRSA) process if required.

• Used ticketing systems to manage and process support actions and requests.
• Researched product and issue resolution tactics to address customer concerns.
• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Managed high-priority escalations, providing expert assistance to resolve complex issues quickly.

• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Participated in workshops and in-service meetings to enhance personal growth and professional development.
• Spearheaded volunteer programs that positively impacted local communities while showcasing the company''s commitment to social responsibility.
• Gathered and organized materials to support operations.