Arunava Das
Hospitality Proffessional
East Mednipur
Summary
A highly motivated, 18 + years of experienced and result oriented professional with demonstrated ability in operation management, sales analysis,Forecasting, developing and maintain an effective Guest relationship at highest level to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs.
Overview
18
18
years of professional experience
Work History
General Manager
Chocolate Inn Pvt. Ltd
04.2025 - Current
- Coordination and supervision - coordinate, manage and monitor the work culture of various departments in the organization.
- Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
- Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
- Financial Analysis - Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial wellbeing of the company.
- Human Resources - Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.
- Quality Production - Coordinate and monitor the work of various departments involved in service, pricing and distribution of goods. Monitor performance and improvements. Ensure quality of products and services. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary.
- Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
- Sales & marketing and Customer Service - Manage customer support. Plan and support sales and marketing activities
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
The Wedding Bells
01.2020 - 03.2025
General Manager
Hotel RG Landmark
02.2018 - 11.2019
Corporate General Manager
Eden Hotels & Restaurants
02.2017 - 02.2018
- A Units of 5 outlet including Hotels, Restaurant & Catering
Operation Manager
Eden Hotels & Restaurants
01.2016 - 02.2017
- A Units of 5 outlet including Hotels, Restaurant & Catering
Front Office Manager
Hotel Rajmahal
08.2014 - 01.2016
Front Office Manager
Hotel Brindaban
05.2012 - 08.2014
Asst. Front Office Manager
Hotel Ans International
06.2010 - 05.2012
Front Office Executive
Mayur Residency Unit of “Mayur Group of Hotels”
02.2008 - 05.2010
Education
Diploma - Hotel Management and catering Technology
MIHM
Garia, KolkataBasic course - computer
WEBEL
Higher Secondary examination - undefined
W.B.B.H.S.E
01-2006
Secondary Examination -
W.B.B.S.E
West Bengal01-2004
Skills
Performance review
Team leadership
Policy improvement
Revenue management
Goal attainment
Inventories management
Strategic Planning
Staff Training, Development and recruitment
Quality assurance on hospitality Product
Cost Control
Ability and Key competencies
Having thorough knowledge of standard operating procedure (SOP) which helps me a lot to operate all major and minor departments smoothly. Computer literacy with the true sense of ease in the Microsoft office and property management system. Having excellent leadership skill and training skill. I have ability to access the strengths, weakness, Associates with various departments and take a necessary step to help and improve. Ability to work and get thrive in a team atmosphere and play a lead role. Very strong organizational and follow up skills.
Summary of Skills and Experience
- Seasoned professional with 18 years of rich and insightful experience in the hospitality industry.
- Proven track record of developing procedures, service standards and operational policies and planning.
- Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi-cultural environment.
Internship Assignment
- Completed six months Job Training (J.T) from ‘Sterling Resort’ at Lonavala, Maharashtra in Front Office department.
- Completed six months Industrial Training (IT) from “Eagleton Golf Resort” Bangalore, Karnataka in all 4 Major Department.
Timeline
General Manager
Chocolate Inn Pvt. Ltd
04.2025 - Current
General Manager
The Wedding Bells
01.2020 - 03.2025
General Manager
Hotel RG Landmark
02.2018 - 11.2019
Corporate General Manager
Eden Hotels & Restaurants
02.2017 - 02.2018
Operation Manager
Eden Hotels & Restaurants
01.2016 - 02.2017
Front Office Manager
Hotel Rajmahal
08.2014 - 01.2016
Front Office Manager
Hotel Brindaban
05.2012 - 08.2014
Asst. Front Office Manager
Hotel Ans International
06.2010 - 05.2012
Front Office Executive
Mayur Residency Unit of “Mayur Group of Hotels”
02.2008 - 05.2010
Basic course - computer
WEBEL
Higher Secondary examination - undefined
W.B.B.H.S.E
Diploma - Hotel Management and catering Technology
MIHM
Secondary Examination -
W.B.B.S.E