Arunava Ghosh

• Maintained 98%+ data accuracy across assigned reviews and audits.

• Maintained quality adherence above 95% while consistently meeting productivity targets.

• Monitored data quality metrics and service level agreements (SLAs), facilitating timely resolution of data-related issues to maintain high quality standards.

• Reviewed and validated customer, operational, and business data, ensuring compliance with quality standards and contributing to overall data integrity.

• · Investigated customer concerns, identified root causes, and delivered accurate resolutions while consistently meeting 24–48 hour SLAs.
• · Managed escalations and collaborated with cross-functional teams to ensure timely resolution and improved overall customer experience.
• Maintained a 98%+ quality score through strong communication, active listening, problem-solving, accurate documentation, and adherence to service standards.
• · Handled 80–100+ customer cases weekly, providing international voice support and resolving complex issues to enhance customer satisfaction.

• Managed high-volume financial service queries, ensuring compliance and quality standards were met.

• Performed transaction verification and account integrity checks, minimizing risk exposure.

• Provided tailored customer solutions through effective communication and problem-solving skills.

• Adapted strategies to manage shifting workflows and priorities during peak periods, maintaining service continuity.

• Managed customer interactions, ensuring high service quality and professionalism to enhance customer satisfaction.

• Handled inventory control and POS transactions accurately, contributing to effective stock management and customer service.

• Conducted market and customer preference analysis, informing strategies that aligned offerings with customer needs.