Arunava Kundu
Learning & Development Manager
Bengaluru
Summary
As the Head of Learning and Development, playing a critical role in developing and enhancing the skills and knowledge of our colleagues, which in turn would contribute to the organization's overall success and competitiveness. Former Duty Manager in Front Office with a demonstrated history of working in the hospitality industry. Skilled in MICROS, Front Office, Hospitality Management, Customer Service, and Hotel Management. Strong operations professional with a Bachelor's degree focused in Hotel, Motel, and Restaurant Management from West Bengal University of Technology .
Overview
13
13
years of professional experience
2
2
Languages
Work History
Learning and Development Manager
Radisson Blu Bengaluru Outer Ring Road
04.2023 - Current
- Improved communication within cross-functional teams by facilitating collaborative workshops focused on effective communication techniques.
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Developed strong partnerships with external trainers to provide diverse learning opportunities for employees.
- Managed annual training budgets, ensuring cost-effective allocation of resources for maximum impact on employee development.
- Created customized leadership development programs, resulting in improved management skills across the organization.
- Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
- Delivered engaging presentations and workshops at industry conferences, promoting the organization as a thought leader in learning and development strategies.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Aligned organizational goals with individual performance objectives through effective coaching and feedback sessions.
- Streamlined onboarding processes for new hires, resulting in reduced timetoproductivity.
- Mentored junior team members, fostering their growth and increasing departmental expertise.
Soft Skill Trainer
Brainware University
02.2022 - 03.2023
- Help students develop their soft skills to improve their performance and achieve their personal and professional goals
- Help law students and graduates succeed in their legal careers by providing them with the resources and support they need to secure meaningful employment.
Senior Duty Manager
Taj Hotels
06.2018 - 01.2022
- Responsible for overseeing the daily operations of the hotel, ensuring the highest level of guest satisfaction, and managing staff to deliver exceptional service.
Duty Manager
The Westin Pune Koregaon Park
04.2016 - 05.2018
- Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys.
- Maintained professional demeanour in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Upheld compliance and consistently followed company and industry-set standards.
Sales Executive
Hyatt Regency, Kolkata
11.2015 - 04.2016
- Converted cold leads to expand territory and negotiate profitable contracts.
- Contacted current and potential clients to promote, upsell and cross-sell products and services.
Team Leader Front Office
HYATT REGENCY KOLKATA
11.2014 - 10.2015
- Developed open and professional relationships with team members to facilitate effective issue resolution.
Guest Service Officer/ Front Desk
HYATT REGENCY KOLKATA
12.2012 - 10.2015
- Coordinated team roster and schedule, making sure that business requirements were met and team absences were covered.
Industrial Exposure Trainee
Grand Hyatt Mumbai
10.2010 - 02.2011
Education
Bachelor's degree - Hotel, Motel, and Restaurant Management
NSHM College of Management and Technology
Durgapur, WBHigher Secondary - Biological and Physical Sciences
CHITTARANJAN HIGH SCHOOL
Puruliya, WBSkills
Timeline
Learning and Development Manager
Radisson Blu Bengaluru Outer Ring Road
04.2023 - Current
Soft Skill Trainer
Brainware University
02.2022 - 03.2023
Senior Duty Manager
Taj Hotels
06.2018 - 01.2022
Duty Manager
The Westin Pune Koregaon Park
04.2016 - 05.2018
Sales Executive
Hyatt Regency, Kolkata
11.2015 - 04.2016
Team Leader Front Office
HYATT REGENCY KOLKATA
11.2014 - 10.2015
Guest Service Officer/ Front Desk
HYATT REGENCY KOLKATA
12.2012 - 10.2015
Industrial Exposure Trainee
Grand Hyatt Mumbai
10.2010 - 02.2011
Bachelor's degree - Hotel, Motel, and Restaurant Management
NSHM College of Management and Technology
Higher Secondary - Biological and Physical Sciences
CHITTARANJAN HIGH SCHOOL
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