ARUNAVA NANDI
AREA MANAGER MARKETING( SERVICE) ,ASHOKLEYLAND
Kolkata
Summary
Experience in Area Service Manager profile & maintenance of heavy commercial vehicle in Ashok Leyland., Dealership handling & manpower management. Co ordinate & conducting training , technical skills in Dealer work shop. Warranty claim settlement ,Network developments , Channels and Business profitability , Product feedback and Competition market information , Service promotional activities management, Dealer workshop process and system development , SAP/ ECC PRF management exp, CSI /USI parameters Customer Handling, STU's management for Passenger Segment, Parts TOC and MSL planning as per market requirements.
Overview
16
16
years of professional experience
Work History
Area Manager Marketing( Service)
AshokLeyland
9 2008 - Current
- Area Service Manager
- Ashok Leyland
- Ltd Designation : Manager ,taking care After sales service support @ Indore ,MP region .
- Total subordinates / team member -5 Bs6 Product up keep, Reduce Revisit ,Manager LD calls and Service related portfolio management
Area Service Manager
Ashok Leyland
09.2008 - 05.2024
- Area Service Manager RAIPUR(Chhattisgarh)
- Area Service Manager Indore (MP)
Sr. Officer
Ashok Leyland Ltd
09.2008 - 10.2012
- Dealerships management ,STU management , Automobile Service engineering
- Tech support & Troubleshooting ,Warranty claim settlement Etc.
Education
Diploma - Mechanical -
west bengal university of technology
12th - undefined
West Bengal
10th - undefined
West Bengal
Skills
Certification
Languages
Bengali
English
Hindi
Additional Information
15 Years 7 Months
Location
- Kolkata
- Indore
Marketing
- Management
- Business Development
- Network Expansion
- Dealer Channel Management
- Dealer Network
- Dealer Development
- Warranty Management
- Customer Support
- After Sales Service
- Sales Promotion
- Strategic Marketing Planning
Projects
After Sales support upgradetion as Dept.Manager, 184 Days, Customer satisfaction index enhancment,Process adhearance in dealer outlet,New technology awarness programme training with Customers ,Drivers and Dealer Technicians,Network development Field service, -735358 Days, Field service , Delership managment Asst. manager of DTC AMC project, -734262 Days, Maintenance of DTC low floor buses & Depot management Bs6 Tipper / Haulage veh market establisment and product modifications, 12 Months, - Outperformed competitive products and models byachieving a better Kmpl and aggregate life for AL Tippers/Haulage models. - Gathered and analyzed modification feedback and customer requirements, leading successful project completion. - Conducted detailed customer meetings and site activities, engaging with over 250 customers to earn their trust and confidence. - Delivered a remarkable 15% growth in the Tipper market and a notable 9% growth in the haulage market, resulting from customer-centric initiatives.
Timeline
Area Service Manager
Ashok Leyland
09.2008 - 05.2024
Sr. Officer
Ashok Leyland Ltd
09.2008 - 10.2012
Area Manager Marketing( Service)
AshokLeyland
9 2008 - Current
Diploma - Mechanical -
west bengal university of technology
12th - undefined
West Bengal
10th - undefined
West Bengal
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