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  Having around 9.5+ years of experience in the environments of Linux, Solaris, and virtualization, including Could Technologies (VMware, Oracle VM Manager, and OLVM/KVM) with ITIL.
  Managed over 35,000 Unix/Linux servers based in more than 15 data centers spread across the globe, including both physical and virtual environments.
  Installation and Configuration of Oracle Linux, Red Hat Enterprise Linux, VMware ESXi, Oracle VM Server, and Oracle Linux Virtualization Manager setups in both physical and virtual/Cloud environments.
  Experience in troubleshooting and resolving hardware-related issues.
  Administering software packages, such as adding and deleting software packages in Solaris and Linux operating systems.
  User administration involves creating, maintaining user and group accounts, and setting up environments.
  Monitoring system performance by using vmstat, prstat, psrinfo, and top commands.
  Hands-on experience with Solaris Volume Manager and Logical Volume Manager on Linux.
  Managed VMware vSphere Hypervisor (ESXi), VMware vCenter Server, Oracle VM Manager, and Oracle Linux Virtualization Manager/KVM environments.
  Handling service requests from customers on various components of the Oracle Linux Virtualization Manager product suite across the globe.
  Good experience in managing the Kubernetes environment for scalability, availability, and zero downtime.
  Good Exposure on AWS and Azure,Ansible,Git,Docker Cloud Technologies.


Experience in Design, Development and implementation of software system to automate network performance optimization in L4S/LLD framework including Rest APIs development Great experience in IPTV/VoD/nDVR. Video streaming System integration Outstanding and long experience in Java for software system design and development Integrated Elastic search and Kibana (ELK) in amazon AWS EC2 Experience in building software orchestrator for automation to run the end-to-end execution flow Experience in developing automation to provision automatically static IP through Nokia BNG, cable modem, voice, etc. Experience in automating system access – password manager—for end-to-end execution flow. Experience development software infrastructure for DOCSIS cable modem certification with RDK-B firmware Great experience on deploying, configuring and managed wireless network devices Long experiencing deploying, configuring mesh networking using extenders Experience in deploying mesh network through bridge and wifi extenders etc Unique experience in developing automation to upgrade/downgrade n times firmware in CM, DOCSIS Gateway, Fiber gateway and to produce results of results successes/failures Great experience to develop Rest API for software that I implemented Experience in developing Test Object Library(TOL) for IPTV/VoD/nDVR/EAS, Emergency Alerte system (EAS) Outstanding experience with high level and low-level architecture for E2E IPTV/VOD/nDVR Great experience in developing network product tool using SNMP, UDP/TCP, HTTP, and rest API Outstanding experience in software architecture and software development for DOCSIS Network performance optimization with L4S/LLD Unique experience in code optimization, modularization using design pattern such as template method, factory design pattern, composition design pattern, Orchestrator development for end to end execution flow automation Great experience working with iCMTS to configure service class and provision cable modem with specific service class Outstanding experience in high level architecture and low-level architecture, monolithic and microservice Experience in identifying network application solution to manage device behind NAT such as ATA Experience working with different vendor to qualifying their hardware and software Experience in network architecture with routers, switches, iCMTS, servers integrated Great experience in automation software development using python, JavaScript bash shell scripting Strong experience in software distributed system development using Python/Flask rest API, Java Experience in OSS/BSS for device provisioning, management, and troubleshooting and using Rest API Experience in Rest API development for cloud computing and microservice Experience installing high availability cluster node to balance network request load (Load balancer) Long experience in operating system installation, MS Windows, Linux OS, MAC OS, chrome OS Great experience with Jenkins, Github, Dockers containers, OS, and network virtualization Good knowledge and experience in intrusion detection systems, Firewalls, IP filters Outstanding experience in developing API to validate Emergency Alert System (EAS) Experience in DevOps tools such as Jenkins, Maven, Jira, Docker, and AWS Long experience in system integration and development using Linux/Windows/MAC OSX Strong experience in developing tools using bash shell script, python, and Java Long experience in Linux operating system and distribution such as Ubuntu CENTOS, Red Hat Long experience in support engineering and troubleshooting for customer service

Desktop Support Engineer with a Bachelor's degree in Cybersecurity and hands-on experience supporting end users, troubleshooting hardware and software issues, and maintaining IT systems in fast-paced environments. Experienced in Windows environments, ServiceNow ticketing systems, device configuration, and network troubleshooting. Proven ability to resolve technical issues efficiently while delivering high-quality customer support.

Dependable, Dedicated and proactive, well equipped with various sets of skills in communication, problem-solving coupled with the abilities to manage and prioritise tasks. Demonstrated proficiency in provided support and working collaboratively within teams. Very committed to driving positive outcomes, supporting users and the continuous improvement within the career and the organisation.

Arun Kumar A

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Sr.Technical Support Engineer

System Engineer (SCCM)

Service Engineer

Technical Support Engineer

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Bachelor of Engineering - Electronics & Communications Engineering

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Sr.Technical Support Engineer

System Engineer (SCCM)

Service Engineer

Technical Support Engineer

Bachelor of Engineering - Electronics & Communications Engineering

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