Arun Kumar A
Bangalore
Overview
8
8
years of professional experience
Work History
Sr.Technical Support Engineer
CONCENTRIX
Bangalore
10.2022 - Current
- Provided L1/L2 technical support for desktops, laptops, printers, and peripherals.
Installed, configured, and troubleshot Windows OS and standard business applications.
Supported Microsoft Office and Microsoft 365 (Outlook, Teams, OneDrive) related issues.
Managed Active Directory tasks including user creation, password resets, and group assignments.
Diagnosed and resolved hardware, software, and basic network connectivity issues.
Handled incident and service request tickets using tools like ServiceNow / Remedy.
Performed system imaging, re-imaging, and new user onboarding setups.
Provided VPN and remote desktop support for end users.
Coordinated with network, server, and application teams for issue escalation.
Maintained asset inventory and updated ticket documentation.
Followed ITIL processes and ensured SLA compliance.
Delivered timely user support with clear communication and customer-focused approach.
System Engineer (SCCM)
Final Search Solution Pvt Ltd
Bangalore
03.2021 - 10.2022
- Worksite - Concentrix India Pvt Ltd Bangalore
Service Engineer
Nityo Infotech Services Pvt Ltd
Bangalore
03.2020 - 07.2020
- Worksite - SBI administrative office Bangalore
Technical Support Engineer
RSI Pvt Ltd
Bangalore
11.2017 - 02.2020
- Worksite - SBI administrative office Bangalore
Education
Bachelor of Engineering - Electronics & Communications Engineering
Anna University Chennai.
Chennai05.2016
Skills
- Windows OS troubleshooting
- Microsoft Office support
- Active Directory management
- Incident management
- VPN support
- Technical problem solving
- Hardware troubleshooting
- Windows OS configuration
- Incident resolution
- System imaging
- Hardware inventory
- Performance optimization
- Network troubleshooting
Languages
- Tamil
- Kannada
- English
Awards
- Ops Gladiator award from Concentrix IT Vice President of India.
- Beyond the call of duty award from Concentrix South IT Director of India.
Roles And Responsibilities
- Troubleshooting SCCM related issues in the client desktop.
- Basic knowledge about VLAN, Switch, port configuration.
- Manage the performance and maintain the video conference devices in all branches.
- Manage the desktop support install, upgrade & troubleshoot windows OS.
- Experience in configuring iMac system.
- Authorized desktop applications, hardware and peripheral equipment.
- Actively worked with hardware & software vendors to resolve client issues in a timely manner.
- Having knowledge of domain and workgroup.
- Asset Management - Having the knowledge about asset management and AST tool.
Personal Information
- Father's Name: Ashokan A
- Date of Birth: 09/22/94
- Marital Status: Married
Timeline
Sr.Technical Support Engineer
CONCENTRIX
10.2022 - Current
System Engineer (SCCM)
Final Search Solution Pvt Ltd
03.2021 - 10.2022
Service Engineer
Nityo Infotech Services Pvt Ltd
03.2020 - 07.2020
Technical Support Engineer
RSI Pvt Ltd
11.2017 - 02.2020
Bachelor of Engineering - Electronics & Communications Engineering
Anna University Chennai.