Arundas Aravind
Alappuzha
Summary
Dynamic Sales Manager with a proven track record at MotoCounty, enhancing revenue by 30% through strategic sales operations and robust team leadership. Expert in client acquisition, market analysis, and event planning, with a knack for fostering strong client relationships and spearheading innovative sales strategies. Demonstrates exceptional negotiation skills and a commitment to team performance excellence.
Overview
7
7
years of professional experience
Work History
Sales Manager
MotoCounty
Alappuzha
07.2021 - 12.2024
- Spearhead sales operations, leading a team of 3 representatives to achieve 20 Lakhs business in a quarter.
- Developed and executed sales strategies that increased revenue by 30% over 1 year time frame.
- Cultivated strong relationships with motorsports dealerships, distributors, leading to 30% increase in yearly revenue..
- Conducted regular training sessions to enhance team skills in consultative selling and product knowledge.
- Represented the company at motorsports expos and race events to understand the customers requirements to increase the sales.
- Collaborated with Indian brands for increasing regional brand visibility.
Executive - Customer Delight
BUNDL TECHNOLOGIES PRIVATE LIMITED
Bengaluru
05.2018 - 01.2021
- Answering customer requests: Responding to phone calls, emails, and support tickets
- Providing information: Answering questions and sharing information about products and services
- Troubleshooting: Offering instant help via live chat or other tools
- Resolving complaints: Acknowledging and solving customer complaints
- Processing documents: Handling applications, forms, and custom requests
- Maintaining records: Keeping records of customer service interactions
- Taking orders: Setting up new customer accounts or taking orders
Associate-CS Internet
SUTHERLAND GLOBAL SERVICES.
Kochi
09.2017 - 10.2018
- Answering questions: Respond to customer inquiries, either verbally or in writing, about the company, products, or services
- Resolving complaints: Acknowledge customer complaints and solve them
- Providing information: Help customers compare products and services and advise clients about which options meet their needs
- Processing transactions: Take orders, calculate charges, and process payments
- Handling returns and exchanges: Process returns and exchanges
- Making changes: Make changes to customers' accounts
- Directing customers: Direct customers to the correct department or supervisor
- Maintaining records: Review customer accounts and transactions while resolving issues
- Communicating: Communicate with customers in-person, through email or chat, over the phone, or on social media
- Also communicate with colleagues from various departments to offer efficient customer service
Education
Bachelor of Commerce -
Vinayaka Mission Sikkim University
Bengaluru05.2018
Plus Two -
K.V.H.S.S Muthukulam
Muthukulam, Alappuzha03.2012
S.S.L.C -
Karthikapally
Alappuzha03.2010
Skills
- Sales strategy development and execution
- Team leadership and performance management
- Client acquisition and retention
- Market analysis and competitive intelligence
- Negotiation and contract management
- Budgeting and forecasting
- Trade show and event planning
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Timeline
Sales Manager
MotoCounty
07.2021 - 12.2024
Executive - Customer Delight
BUNDL TECHNOLOGIES PRIVATE LIMITED
05.2018 - 01.2021
Associate-CS Internet
SUTHERLAND GLOBAL SERVICES.
09.2017 - 10.2018
Bachelor of Commerce -
Vinayaka Mission Sikkim University
Plus Two -
K.V.H.S.S Muthukulam
S.S.L.C -
Karthikapally
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