Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Arundathi Reddy Gaddam

Customer Service & Sales Manager
HYDERABAD

Summary

PROFILE Summary -Highly engaged professional Sales Manager with 12 years of experience in Pharma Sales Industry in the USA. Worked with the top most Drug distribution companies.

Goal-oriented Customer Service Manager with 9 years of experience in leadership roles.

Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Focused Customer Service Manager offering 11 years of experience in sales management, office administration and customer service. Proven success in developing high-performance teams and streamlining day-to-day office activities. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

12
12
years of professional experience

Work History

Customer Service Manager

RISING PHARMACEUTICALS, CASPER PHARMA
12.2021 - Current
  • Work with order management team and warehouse team to release weekly customers' orders in time
  • Generate Walmart weekly reports
  • Create Walgreens ASI new products set up
  • Provide tracking information/Invoice requests from customers
  • Generating Topco monthly report
  • TBC monthly report
  • Seeking approval to ship short dated products
  • Updating State licenses and DEA license requests from customers
  • Resolve price hold/case pack hold/license hold/ duplicate order
  • Purchase order or product status requests from customers
  • Process damage/shortage/mis-shipment/overage claims reported by customers
  • Packing slip/HDAM/COA/POD requests from customers
  • New product set up
  • New item set up for Walmart
  • New customer account set up in SAP
  • Manual regular/short dated purchase order entry
  • Label, Insert, SDS requests from customers

Sales Manager

Akron GENERICS
04.2021 - 09.2021
  • Heads a team which handles the requests and calls from customers related to client specific programs and products
  • Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Maintains and updates customer information as necessary
  • Up-sells to customer upgrades as necessary
  • Make sure the monthly revenue goal is achieved by the team.

Team Leader

Prescription supply inc
03.2015 - 05.2015
  • Participate in activities designed to improve customer satisfaction and sales performance
  • Ensure service delivered to our customers meets contractual sales goals
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
  • Prepare complete and accurate work and update customer file
  • Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Making sure the sales are achieve by the them
  • Making sure there is a increase of revenue every month individually as well as by the team.

National Accounts Manager

Gensource rx
01.2011 - 04.2015
  • Develop account goals and business plan with customer
  • Achieve Net Revenue, Gross Margin & Net Working Capital targets for the account portfolio
  • Maintaining high level of category and product knowledge and pricing requirements and make ranging and merchandising recommendations
  • Developing new business for new product ranges in different areas of your accounts.

Education

Master of Business Management (MBA - Sales Management & Healthcare management

Xavier’s Institute of Business Management Studies

Bachelor’s - management studies

BMS - health care management

Xavier’s Institute of Business Management Studies

Intermediate - Mathematics, Physics and Chemistry

SSC - undefined

St Peters Model School

Diploma - Aviation, Hospitality and Travel management

BTEC Higher National Certificate - travel management

Skills

Good organizational skills developed in a variety of deadline orientated situationsundefined

Accomplishments

  • Galileo CRS (Customer relation services) Basic and Advanced course
  • Fidelio Advanced course
  • First Aid course at St Johns Ambulance Association
  • Awarded ‘Rajyapuraskar’ and ‘Rastrapati’ guide from The Bharat Scouts & Guides
  • Hold an active American B1 VISA
  • Visited USA Thrice for client meetings, business meets, onsite trainings.

Timeline

Customer Service Manager

RISING PHARMACEUTICALS, CASPER PHARMA
12.2021 - Current

Sales Manager

Akron GENERICS
04.2021 - 09.2021

Team Leader

Prescription supply inc
03.2015 - 05.2015

National Accounts Manager

Gensource rx
01.2011 - 04.2015

Master of Business Management (MBA - Sales Management & Healthcare management

Xavier’s Institute of Business Management Studies

Bachelor’s - management studies

BMS - health care management

Xavier’s Institute of Business Management Studies

Intermediate - Mathematics, Physics and Chemistry

SSC - undefined

St Peters Model School

Diploma - Aviation, Hospitality and Travel management

BTEC Higher National Certificate - travel management

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Arundathi Reddy GaddamCustomer Service & Sales Manager