Arun David Thamatam
Manager
Mangalore
Summary
Accomplished Recovery Manager with a proven track record at Canara Bank by selling 12 Properties in a span of 3 months through e-auction and streamlining recovery processes. Skilled in MS Office and customer relations, demonstrating professionalism and a positive attitude. Achieved growth of 68% in branch business while handling Advances portfolio at branch while working as Assistant Branch Manager. Achieved a 19% Y-O-Y growth in branch business while heading the branch, focusing on efficiency and collaboration.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Recovery Manager
Canara Bank
Mangalore
06.2024 - Current
- During this tenure, helped the organization by selling 12 properties by using the SARFAESI Act through e-auction.
- Improved recovery processes by implementing effective strategies and streamlining communication among team members.
- Coordinated efforts across multiple departments to streamline recovery activities and promote efficient use of resources.
- Achieved higher success rates in asset recoveries by conducting thorough investigations and utilizing advanced tools.
- Increased efficiency within the department by identifying areas for process improvement and implementing changes accordingly.
Assistant Branch Manager
Canara Bank
Rajahmundry
08.2021 - 05.2024
- Supported in increasing the Branch business by 68% by achieving all the targets, viz., Branch total business, advances, deposits, NPA, non-interest income by cross-selling.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Managed the entire end-to-end credit approval process, from application review through contract negotiation, and final execution.
- Mentored junior team members in credit management best practices to enhance overall department performance.
Branch Head
Canara Bank
Udupi
04.2020 - 07.2021
- Y-O-Y growth in branch business is 19%.
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Conducted regular reviews of branch activities to ensure adherence to performance metrics and goals.
- Collaborated closely with other departments to enhance overall customer experience across all touchpoints.
- Managed risk effectively by enforcing strict compliance with bank policies and regulatory requirements.
- Spearheaded continuous process improvement initiatives to ensure efficient branch operations.
Officer
Syndicate Bank
Udupi
10.2018 - 03.2020
- Collaborated with the ground level recovery teams to settle around 100 loans.
- Enhanced company reputation for effective debt recovery through consistent, professional interactions with both debtors and creditors.
- Collaborated with legal teams to enforce judgments and initiate garnishments, resulting in successful debt recoveries.
- Conducted thorough research on debtor financial situations, enabling more targeted and effective collection strategies.
- Demonstrated a high level of empathy towards debtors while maintaining a firm stance on repayment terms, balancing the need for compassion with professional obligations to clients.
Probationary Officer
Syndicate Bank
Udupi
10.2016 - 09.2018
- Used to attend around 25 customer grievances and resolve the same to the customer satisfaction
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Collaborated with team members to meet monthly performance targets, contributing to the branch's success.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Handled daily transactional processes, enhancing operational efficiency and customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelors in Technology - Mechanical
DVR & Dr H S Mic College of Technology
Vijayawada, India 08.2009 - 05.2013
Skills
Customer Service
Computer Skills
Teamwork and Collaboration
MS Office
Problem-solving abilities
Customer Relations
Positive Attitude
Professionalism
Certification
Junior Associate in Indian Institute of Bankers, IIBF
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Recovery Manager
Canara Bank
06.2024 - Current
Assistant Branch Manager
Canara Bank
08.2021 - 05.2024
Branch Head
Canara Bank
04.2020 - 07.2021
Officer
Syndicate Bank
10.2018 - 03.2020
Junior Associate in Indian Institute of Bankers, IIBF
06-2018
Probationary Officer
Syndicate Bank
10.2016 - 09.2018
Bachelors in Technology - Mechanical
DVR & Dr H S Mic College of Technology
08.2009 - 05.2013