Arundhati Bose
Gurgaon
Summary
An accomplished professional with proven expertise in risk and compliance, vendor management, and project management. As a Service Delivery Leader at American Express India, Have successfully managed a vendor inventory of 200+ vendors, implemented process improvements, and ensured adherence to legal and regulatory requirements. With a strong background in collaboration, Can strongly contribute with the relevant experience as an invaluable asset to any organization seeking to strengthen operational controls, reduce risk, and drive strategic success.
Overview
11
11
years of professional experience
Work History
Service Delivery Leader
American Express India Private Limited
02.2021 - Current
- Enhanced efficiency by implementing process improvements and streamlining workflows.
- Collaborated with cross-functional teams to ensure timely completion of projects and customer satisfaction.
- Improved team performance by providing coaching, feedback, and setting clear expectations for service delivery goals.
- Developed and implemented key performance indicators to monitor progress and drive continuous improvement in service delivery processes.
- Managed escalations effectively, resulting in quicker resolution times and improved customer satisfaction ratings.
- Created culture of accountability within team by setting performance targets, monitoring progress, and providing regular feedback on results achieved.
- Optimized resource allocation across multiple projects to maximize productivity while minimizing costs.
- Implemented best practices in project management methodologies to streamline project execution.
- Strengthened communication channels within organization by fostering open dialogue between teams, departments, and leadership levels, ultimately improving overall collaboration efforts in achieving shared objectives.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Regularly reviewed team performance metrics and conducted gap analysis to identify areas for improvement, coaching opportunities, or training needs.
- Facilitated knowledge sharing sessions among team members to leverage their collective expertise in driving better outcomes.
Team Leader
American Express India Private Limited
04.2018 - 01.2021
- Established and implemented centralized Control and Compliance Governance framework for Real Estate, optimizing operational efficiency
- Orchestrated end-to-end Third-Party Lifecycle management, encompassing onboarding, ongoing monitoring, and termination of services
- Spearheaded various assessments of real estate third parties, including SOX and information security evaluations, ensuring regulatory compliance
- Independently devised multiple Standard Operating Procedures (SOPs) across diverse process areas, streamlining operations
- Possess comprehensive expertise in all policies and procedures pertaining to Third Party Management, ensuring adherence to industry best practices
- Played pivotal role in implementing regulatory changes within real estate sector, navigating complex legal requirements across different jurisdictions
- Led implementation of legal, regulatory, and compliance controls through Process Risk Self-Assessment, mitigating potential risks
- Risk and Compliance Management Vendor, Cost Center, Project and Process Management Stakeholder Engagement
- Standard Operating Procedures (SOPs) Development
- MS Office Suite, including Access, Excel, PowerPoint, Word, and Visio
- ARIBA Oracle SFT Server ProcessUnity
- Provided essential support for multiple audits, furnishing requisite artifacts, and ensuring compliance with audit standards
- Drove development of dashboard controls, facilitated training completion tracking, and established robust excel controls within process area
- Functioned as BU TLM Lead for Global Business Services (GBS) Third-Party Lifecycle Management (TLM)
- Champion program, identifying improvement opportunities and aligning with strategic objectives
- Oversaw vendor inventory of 200+ vendors, advising on contract submissions and actively monitoring gap closures, while maintaining exemplary Control and Compliance Rating for GBS, in accordance with AEMP10
- Collaborated extensively with stakeholders in Line of Responsibility (LORO) and TLM teams, fostering synergy in managing third-party functional risks.
Analyst/ Sr. Analyst/ Lead Analyst
American Express India Private Limited
06.2013 - 04.2018
- Contributed to Project JEWEL (De-merger - AXP & GBT) and played a pivotal role in the successful implementation of the
- Third-Party Settlement Agreement (TSA)
- Implemented AEMP01 policy for Approval Authorities and Delegation, establishing efficient processes for ARIBA delegation
- Proficiently managed Resource Accrual, Cost Center Management, and MJE Upload in Oracle, ensuring accurate financial reporting
- Orchestrated US/EMEA/India CPC reconciliation, establishing and maintaining robust processes
- Developed comprehensive procedures for Abandoned Property accounting and Corporate Purchasing Card (CPC) management across US, Canada, and EMEA regions
- Actively participated in OASIS US Market Implementation Team, meticulously handling accounting exceptions related to Invoice Based Payments and Corporate Purchasing Card (CPC) Based Payments
- Developed and implemented standardized operating procedures (SOPs) and conducted Process Risk Self Assessments to ensure full compliance with legal, regulatory, and compliance requirements across multiple process areas
- Provided invaluable support during various audits, actively contributing to establishment of dashboard controls, tracking training completion, and enhancing excel controls within process areas.
Education
Executive Program in Business Management -
IIM Lucknow
Executive Program in Fintech, Banking And ARM -
IIM Lucknow
Certification - Build Your Career Profile.
Harvard Business School
Certification - Boost Your Decision-making.
Harvard Business School
B.Sc. - Economics
Calcutta University
Skills
- Stakeholder Engagement
- Customer Satisfaction
- Cross-functional Collaboration
- Decision Making
- Risk Management
- Vendor Management
- Problem Solving
- Team Leadership
- Process Improvement
- Time Management
- Process Analysis
Accomplishments
- SAIL Department of Finance and Accounts Internship: Capital Budgeting
- Abolition of Child Labor in India: Analyzed the impact of the 11th Five Year Plan
- Public Distribution System on the Poor: Regional utilization and impact.
Timeline
Service Delivery Leader
American Express India Private Limited
02.2021 - Current
Team Leader
American Express India Private Limited
04.2018 - 01.2021
Analyst/ Sr. Analyst/ Lead Analyst
American Express India Private Limited
06.2013 - 04.2018
Executive Program in Business Management -
IIM Lucknow
Executive Program in Fintech, Banking And ARM -
IIM Lucknow
Certification - Build Your Career Profile.
Harvard Business School
Certification - Boost Your Decision-making.
Harvard Business School
B.Sc. - Economics
Calcutta University
Similar Profiles
Mohammad IkramuddinMohammad Ikramuddin
Senior Customer Service Analyst at American Express (India) Private LimitedSenior Customer Service Analyst at American Express (India) Private Limited
Maitryee DekaMaitryee Deka
Project Analyst at American Express India Private LimitedProject Analyst at American Express India Private Limited
Kartik AroraKartik Arora
Data Privacy Analyst (Band 30) at American Express India Private LimitedData Privacy Analyst (Band 30) at American Express India Private Limited
Natasha LyallNatasha Lyall
Senior Customer Service Analyst at American Express (India) Private LimitedSenior Customer Service Analyst at American Express (India) Private Limited
Smriti RanaSmriti Rana
Technical Architect & Lead at Builder.aiTechnical Architect & Lead at Builder.ai