Summary
Overview
Work History
Education
Skills
Timeline
Software
SalesAssociate
Arunesh Nigam

Arunesh Nigam

Cluster Manager
Chhatarpur,MP

Summary

Experienced logistics professional with over 5 years of managing last-mile B2C delivery operations. Skilled in leading teams, planning delivery routes, and tracking performance. Efficient in handling shipments, resolving issues, and maintaining COD reports. Focused on improving processes to ensure smooth operations and customer satisfaction.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Partner Lavkhushnagar & (Multiple Locations)

Meesho (Valmo Logistic)
12.2023 - Current
  • Team Leadership: Guided the team to improve performance.
  • Load Acceptance and Documentation: Accept Incoming loads from the warehouse and perform all the required documentation for the incoming loads as per company SOP.
  • Audit Management and Compliance: Maintain audits as necessary (Standard work, quality, safety, trainning matrix). Conduct an audit of the missing shipment and esclate to the security team. (If Required).
  • Manage Hardstop Shipment: Hardstop/Aging Shipment dispatched before 12PM.
  • Escalation Handling and Closure: Esclation clouser i.e., 24-48 hrs.
  • Rto (Return To Origin): All RTO shipment bagging on time of all DC.
  • Early Morning Dispatch: Ensured timely dispatch every morning.
  • Hub Management and Team Leadership: Manage the hub and handle the team for daily dispatch and perform the clouser for at least 75% First attempt conversion across the cluster.
  • Team Operations and Shipment Delivery: Handle the above 20 team members for smooth oprations for the delivery of 700+ shipment daily at one my DC.
  • COD Target Achievement: Worked to improve Cash on Delivery success rates.
  • RVP Dispatch: Managed pickups and ensured timely dispatch and closure.
  • PDD/CPD Breaches: Addressed delivery delays effectively.
  • PDA Monitoring: Tracked pickup date aging for efficiency.
  • COD Deposits: Ensured proper COD deposits by franchise owners.
  • Last-Mile Logistics Expertise: Skilled in optimizing last-mile deliveries.
  • Data Analysis: Created and managed logistics reports.
  • Route Planning: Planned efficient routes to save time and cost.
  • Problem Solving: Quickly resolved shipment handling issues.
  • Logistics Tools: Proficient in using logistics software and tools.

TL Manager & Partner | Last-Mile B2C

Busybees Solution Pvt Ltd
08.2020 - Current
  • ODA (Out for Delivery Area): Management: Planned and managed delivery areas to cover maximum locations and reduce delays.
  • Performance Tracking: Monitored the work of 75+ delivery associates to ensure timely and correct deliveries.
  • COD Report Maintenance: Checked and maintained Cash on Delivery ( COD) reports, ensuring proper deposits at the delivery center.
  • Miss-Routed Shipment Handling: Fixed issues with wrongly routed shipments and redirected them quickly.
  • Routed Finalization: Planned delivery routes for delivery boys to save time and reduce costs.
  • Shipment Management: Managed incoming shipments, ensuring they were handled on time and accurately.
  • Team Leadership: Guided the team to improve performance.
  • Early Morning Dispatch: Ensured timely dispatch every morning.
  • COD Target Achievement: Worked to improve Cash on Delivery success rates.
  • FM Pickup/RVP Dispatch: Managed pickups and ensured timely dispatch and closure.
  • PDD/CPD Breaches: Addressed delivery delays effectively.
  • PDA Monitoring: Tracked pickup date aging for efficiency.

Education

Master of Business Administration - Finance / HR

Shri Krishna University Chhatarpur
07.2021 - Current

Diploma in Computer Application -

Makhanlal Chaturvedi National University of Journalism And Communication
12.2018 - 06.2019

Bachelor of Arts - BA - English Literature

Maharaja Chhatrasal Bundelkhand University
07.2019 - 06.2021

Skills

  • Partnership development
  • Competitor research
  • Customer relationship management
  • Customer service
  • Team leadership
  • Vendor management

Timeline

Partner Lavkhushnagar & (Multiple Locations)

Meesho (Valmo Logistic)
12.2023 - Current

Master of Business Administration - Finance / HR

Shri Krishna University Chhatarpur
07.2021 - Current

TL Manager & Partner | Last-Mile B2C

Busybees Solution Pvt Ltd
08.2020 - Current

Bachelor of Arts - BA - English Literature

Maharaja Chhatrasal Bundelkhand University
07.2019 - 06.2021

Diploma in Computer Application -

Makhanlal Chaturvedi National University of Journalism And Communication
12.2018 - 06.2019

Software

Windows

MS Visio

Advance excel

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Arunesh NigamCluster Manager