Arun Gopal

I am willing to accept any job opportunity irrespective of my previous work experience and education where over 20 years of experience can be leveraged and add value to a highly growth oriented organization.

Executive Summary: Over 20 years of experience in different industries in the areas of marketing and end user sales of Banking and Insurance products, Industrial handling Equipments and Purchase and Procurement and Call center customer handling. Previously assisted Purchase and Procurement for an Industrial handling Equipments unit. Results-driven Call Center Manager focused on developing and leading exceptional call center teams. Motivational leader with a strong record of success in the field. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experienced in leading and directing call center operations with more than 30 employees. Accomplished in improving customer satisfaction, increasing quality and reducing call times with hands-on leadership of call center employees. Evaluates staff performance against forecasted trends and makes proactive adjustments to policies and procedures.