Summary
Overview
Work History
Education
Skills
Software
Timeline
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Arunima Chakraborty

Arunima Chakraborty

Acting Training Lead
Pune

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
2
2
years of post-secondary education
1
1
Language

Work History

Acting Training Lead

WNS
Pune
10.2017 - Current
  • Joined as a Snr consultant and was handling claims for Australian process and was one of the top performer
  • Was promoted as Sr. Quality analyst and was responsible for handling the teams quality
  • Responsible for doing RCA, training and guiding bottom quartile, preparing monthly, weekly and daily reports for the process
  • 2021 Moved to NZ as a trainer part of the same process and have successfully done transitioned out a process to Manila, PHP in 2022
  • 2023 Moved back to the Australian process and successfully transitioned in a new project
  • Currently responsible for managing jew hires and their performance, providing process training and developing the content of training
  • Responsible for providing TNI to bottom quartile, providing analysis of best practices within the team and highlighting and improving the areas where team is not doing well. Provide one-to-one coaching to people
  • Evaluated training program effectiveness through regular feedback collection and assessment tools, ensuring continuous improvement.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Streamlined office processes for improved efficiency and time management through regular organization and filing.
  • Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.

Education

BCA -

Matts University
Raipur
08.2012 - 04.2014

Skills

Coaching and Mentoring

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Software

Microsoft office

SQL

Visual Basic

Timeline

Acting Training Lead

WNS
10.2017 - Current

BCA -

Matts University
08.2012 - 04.2014

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Arunima Chakraborty Acting Training Lead