Arunima Singh
Project Manager: Onsite, Virtual & Hybrid Events
New Delhi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Over 11 years of expertise in organizing business operations, product adoption, resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Project Manager
Cvent India Pvt. Ltd.
4 2021 - Current
- Providing project management direction while developing important relationships with key accounts/customers for their event management requirements
- Onboarding and conducting training sessions, webinars, and creating documentation to educate customers on how to effectively use Cvent's product solutions
- Addressing questions, concerns, and providing personalized support throughout the onboarding process to new clients
- Extending support to customers on how to best leverage organisation's Virtual & Onsite Solutions Functionality
- Bridging a gap between Suppliers, Vendors and Customers to quote, order and handle manage event specific materials
- Analysing and troubleshooting complex issues, thus ensuring the customer's success at their event
- Looking after several concurrent projects, varying from differing sizes and complexity
- Assisting exhibitors with lead capture solutions
- Assisting clients to integrate third party solutions like Google Analytics, marketo, maze maps, in-house CRMs for information flow
- Providing product proficiency and liaising with different departments for successful event outcome
- Charting out and improving upon internal processes specific to managing virtual, onsite and hybrid projects
- Contributions towards identifying product improvements, depending on client needs and overall deployment; configuring event specific technology throughout the project lifecycle
- Leading effort to achieve compliance which spanned all operational functions.
- Equipping clients with comprehensive product knowledge aimed at optimizing their investment
- Helping Clients understand their business and event goals and how the org can help maximise their ROI
Assistant Manager
WNS Global Services (Onsite Google)
11.2019 - 03.2021
- Team Leadership: Administered a team of 25 Account Managers & 2 Line Trainers
- Logical Thinking & Foresight: Leveraged a design-thinking mind-set to define and lead the structure for Training by setting up basic governance; also o-design the trainers scorecards
- Process-driven: Significant contributions towards redesigning and delivering the training content & structure in collaboration with the client
- Surpassing Goal Metrics: Efficiently & effectively provided end-to-end optimisation support to clients based out of U.S
- And India
- Core focus was on:
- Media & Brand Planning
- O Tailor-made Optimisations based on Marketing Objectives and Current Consumer Requirements
- Extended support in transitioning OJT trainees by managing the account strategies.
Senior Enabler
Teleperformance D.I.B.S. (Onsite Google)
05.2017 - 09.2019
- Blended training & development approach in developing and delivering training content for NHT Batches and Production Floor
- Holds the distinction of overseeing the book of businesses covering diversified domains & verticals, thus ensuring product adoption and usage on Google Ads Accounts for North American and Indian Clients
- Campaigns Handled: Search, Display, Video, Shopping and UACs with budgets managed over 2 Million USD per quarter
- Skilfully attended teach back sessions of Trainers; diligently chalked out an improvement plan with active involvement in Monthly & Quarterly Training Plan Creation, Review as well as Approval & Adherence
- Applied pragmatic overview in conducting Training Need Analysis and Training Need Identification for the Operations Team
- Essayed a key role in developing training modules & strategies.
Senior English Language Trainer
Hero Mindmine
10.2016 - 05.2017
- As Senior English Language Trainer, exerted sphere of excellence in planning, preparing and delivering lessons to a range of French and Italian Learners
- Dexterously conducting English Placement Test (based on CEFR Guidelines); created language audits.
Freelance PPC Expert
GoGoogleAds
08.2015 - 12.2015
- Held ownership & execution of Paid Advertising Campaigns with performance reporting & analysis
- Measured and reported performance of all digital marketing campaigns and assesses against goals (ROI and KPIs)
- Identified trends & insights, and optimized spend & performance based on the insights.
Assistant Manager - Training
John Keels BPO Pvt. Ltd.
07.2013 - 07.2015
- Imparted training to NHT batches for a Canadian Process i.e
- The Brick'
- Also, organised refresher sessions based on TNI and Error Trends
- Played a crucial role in documenting knowledge gap analysis
- Conducted refresher sessions on process updates & technical training to trainee batches and outliers in the process.
Fraud Manager
American Express
09.2012 - 01.2013
Customer Care Officer
Convergys India Pvt. Ltd.
02.2011 - 12.2011
Education
B.Com - Bachelor of Commerce
Kumaon University Nainital
Pithoragarh 05.2007 - 08.2010
Skills
Document Management
Client Relations
Google Ads
Facebook Ads Management
Website Development
Editor X
Accounts at risk management
Wordpress
Shopify (Working Knowledge)
Hubspot (Working Knowledge)
Websites
Freelancing Assignments
- Https://socialablaze.com/
- Https://norwalkpodiatrist.com/
- Https://jewish-ceremonies.com/
- Https://gotcaraccident.com/
- Https://bedroomandmore.com/
- Https://cintaaveda.edu/
Projects
One-on-One English Classes with Learners Over the Phone (Genlish.com) Business Email Writing Workshop for Concentrix Volunteer Teacher for Storytelling and Managing the Library at Deepalaya, Delhi One-on-One English Class with Learners Online with an E-Learning Company, Learn Social, Hyderabad Business Communication Workshops for the Employees of Oberoi Hotels, Shimla for Kings Learning Pvt. Ltd. ESL Teacher to Afghan Learners at St. George's International (SGI) Language Centre, Delhi
Timeline
Assistant Manager
WNS Global Services (Onsite Google)
11.2019 - 03.2021
Senior Enabler
Teleperformance D.I.B.S. (Onsite Google)
05.2017 - 09.2019
Senior English Language Trainer
Hero Mindmine
10.2016 - 05.2017
Freelance PPC Expert
GoGoogleAds
08.2015 - 12.2015
Assistant Manager - Training
John Keels BPO Pvt. Ltd.
07.2013 - 07.2015
Fraud Manager
American Express
09.2012 - 01.2013
Customer Care Officer
Convergys India Pvt. Ltd.
02.2011 - 12.2011
B.Com - Bachelor of Commerce
Kumaon University Nainital
05.2007 - 08.2010
Project Manager
Cvent India Pvt. Ltd.
4 2021 - Current