ARUNJITH A

• Leading a team of executives to ensure accurate claim processing, submission, and approvals in compliance with Mercedes-Benz standards.
• Responsible for end-to-end warranty operations management across 4 Mercedes-Benz branches under Sundaram Motors in Karnataka.

Warranty Operations Management:

• Oversee and manage warranty operations for three Skoda service branches in Karnataka.
• Track warranty claims and monitor associated costs to ensure efficiency and accuracy.
  Conduct regular review meetings to assess performance and implement improvements.

Team Training and Development:

• Conduct in-house training sessions for team members to enhance their skills and knowledge.
  Provide process-oriented training for technicians to ensure adherence to standards and best practices.

Claim Analysis and Reporting:

• Analyze warranty claims to identify trends and areas for improvement.
  Develop and implement action plans based on claim analysis.
• Create comprehensive reports to track progress and inform decision-making.

Responsibilities:

• Ensured 100% customer satisfaction throughout the service experience.
• Created repair orders for requested and additional repairs.
• Followed up on received vehicles and kept customers informed.
• Provided guidance to customers regarding necessary repairs for their vehicles.
• Coordinated with the workshop team to ensure repairs were conducted efficiently and within agreed timelines.

Approval of Parts Replacement:

• Approve parts replacement under warranty after verifying the diagnosis report.
• Ensure all replacements adhere to the standards of the OEM process.

Submission of Warranty Claims:

• Submit warranty claims within the specified timeline.

Tracking and Analysis:

• Track and analyze warranty claims to identify trends and areas for improvement.

Review Financial Reports:

• Check and review credit and debit reports related to warranty claims.
  Strong understanding of OEM standards and processes.
  Excellent analytical and organizational skills.
  Ability to manage multiple tasks and meet deadlines.
  Attention to detail and accuracy in reviewing reports.

Warranty Claim Submission:

• Submit warranty claims within the manufacturer’s specified timeline.
• Ensure accurate and timely submission of all necessary documentation for warranty claims.
• Conduct regular warranty audits to ensure compliance.

Dealer Self-Audit:

• Oversee dealer self-audits to verify adherence to warranty policies and procedures.

Parts Return Management:

• Manage the return of warranty-replaced parts to the manufacturer as required.
• Maintain detailed records of all warranty claims and associated documentation
  
  Familiarity with manufacturer warranty guidelines and timelines.
  Strong organizational and documentation skills.
  Experience in conducting audits and managing records.
  Ability to coordinate effectively with dealers and manufacturers.

Career Start:

• I began my career as a Service Technician with the company.
• Attended 4 technical training sessions from Škoda Auto Volkswagen India Pvt. Ltd.

Responsibilities as Service Technician:

• Diagnosed and repaired vehicles.
• Referred to tools such as ELSA PRO and ETKA for repairs and processes.

Promotion and New Role:

• Promoted to Workshop Controller after 2 years.

Responsibilities as Workshop Controller:

• Allocated and tracked reported vehicles in the workshop.
• Supported technicians by providing necessary resources and assistance for diagnosing and repairing vehicles.
• Created productivity reports for technicians and analyzed these reports for performance improvements.