Arun Jyoti Bora

• Manage team members by setting objectives, delegating tasks, monitoring performance, conducting regular performance appraisals, and providing coaching and feedback.
• Develop and implement strategies to improve operational efficiency, increase productivity, reduce costs, and support long-term growth and profitability.
• Create detailed reports on project progress, business performance, and forecasts for senior management review, and strategic planning.
• Direct and lead cross-functional teams to develop innovative solutions, achieve project milestones, and implement process improvements efficiently.
• Oversee recruitment and talent management, including interviewing, hiring, training, and retention initiatives, to build high-performing teams.
• Establish and maintain effective communication channels across departments, and conduct team meetings and workshops to align on goals and priorities.
• Build and sustain long-term relationships with key internal stakeholders, clients, and external partners to support strategic objectives, and enhance collaboration.
• Ensure compliance with industry regulations, legal requirements, and internal policies while overseeing risk mitigation and quality control measures.
• Resolve escalated customer and team issues, maintain professionalism in high-pressure situations, and foster a positive work environment through conflict mediation.
• Develop and implement strategic business plans, establish KPIs, and monitor operational and financial progress to support decision-making.
• Plan and deliver training sessions, and create best practices to address performance gaps and optimize team effectiveness.
• Coordinate cross-departmental collaboration and vendor relationships to ensure timely delivery of resources and seamless project execution.
• Evaluate and improve existing processes based on benchmarking, industry trends, and emerging technologies to maintain competitive standards.
• Lead change management initiatives, guiding teams through transitions to new practices and improving adaptability across the organization.
• Maintain customer satisfaction and loyalty by implementing service excellence standards and strengthening client relationships through communication and issue resolution.

• Managed team, setting clear objectives, delegating tasks, monitoring performance, and supporting daily operations through hands-on leadership.
• Developed and implemented global operations strategies to boost efficiency, reduce costs, and enhance customer service across departments.
• Analyzed customer and stakeholder feedback, identified areas for improvement, and adapted operational strategies and processes accordingly.
• Led employee engagement initiatives and ensured compliance with corporate policies through training, guidance, and consistent communication.
• Built strong relationships with internal stakeholders, external partners, and clients, using excellent communication and issue-resolution skills to foster collaboration and satisfaction.
• Oversaw the development and implementation of new systems and processes, aligning them with strategic goals and managing associated risks with mitigation plans.
• Created and monitored KPIs and operational performance metrics, presenting clear, actionable reports to senior leadership to guide decision-making.
• Planned and allocated resources effectively, identifying staffing needs, setting team roles and goals, and ensuring projects met quality, timeline, and budget targets.
• Managed projects end-to-end, including planning, risk assessment, adjustments to align with organizational objectives, and submission of high-quality deliverables.
• Produced and presented comprehensive reports on project and operational performance, ensuring clarity and alignment with business objectives.

• Led regular team meetings to review project updates, address issues, and align on goals.
• Fostered a collaborative work environment by resolving conflicts, promoting teamwork, and supporting open communication.
• Delegated tasks and coordinated team activities to ensure efficient workflows and balanced workloads.
• Recruited, trained, and coached team members, supporting skill development and professional growth.
• Monitored performance and conducted evaluations, providing feedback and tracking KPIs to drive continuous improvement.
• Collaborated with cross-functional teams and leadership to align objectives and report progress.
• Resolved customer issues promptly, improving satisfaction through service excellence and process enhancements.
• Motivated and recognized team members, enhancing engagement, retention, and productivity.
• Maintained organized records and led client meetings to ensure project transparency and data accessibility.

Served as main point of contact for publishers, addressing campaign-related issues and concerns.

Implemented processes to enhance team efficiency, creating documentation for executive guidance.

Onboarded new publisher clients and ensured knowledge transfer to relevant resources.

Assisted team in resolving critical client queries while training new hires.

Conducted regular meetings with clients to gather requirements and address inquiries.

Optimized, trafficked, and analyzed performance metrics for various advertisers' campaigns.

• Day-to-day traditional and programmatic campaign management, optimization, reporting, trafficking, troubleshooting, analyzing campaign performance, and performing quality audits for creative.
• Assisting and training new joiners.

• Built and managed display ads for renowned publishers, focusing on both brand awareness and scalability.
• Edited advertiser information for scale advertisers to enhance display advertising effectiveness.
• Assisted clients in efficiently running campaigns to maximize results.
• Managed and optimized search and pay-per-click (PPC) campaigns, including IO renewals and customer setup.
• Ensured successful launches of search advertising campaigns through meticulous planning.
• Provided optimization reports based on keyword performance analysis to inform strategy adjustments.

• Reviewed merchant ads to ensure they comply with Amazon guidelines.

• Resolved any issues or discrepancies that arose in insurance claims submitted by customers during processing or while raising the requests.