Arun Kanna
Automobile Engineer
Coimbatore
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Assistant Manager - Customer Service
Mahindra & Mahindra
Bangalore
08.2013 - 09.2015
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Manager - Customer Service
Daimler
Chennai
09.2015 - 08.2016
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, inventory purchasing and technology upgrades.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
Sr. Executive - Field Support
Hyundai
Chennai
08.2016 - 02.2017
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Monitor CSI parameters. Audit dealership standards
on monthly basis. - Service product creation for customer enhancement
and dealer profitability development.
Deputy Manager - Field Service/Parts Sales Manager
Hero Motocorp Ltd
Coimbatore
03.2017 - Current
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Created employee schedules to align coverage with forecasted demands.
- Managed team of 5 managers and 5 parts specialists in sale of spare parts in Stockist representing Hero Motocorp for vehicles parts sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Established spare parts department from ground up.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
Education
Bachelor of Engineering - AUTOMOBILE ENGINEERING
Tamilnadu College of Engineering
Coimbatore 08.2009 - 03.2013
Skills
Great attention to detail
Sales expertise
Strategic sales knowledge
Key stakeholder relationship building
Problem Solving
New Business Development
Correction action planning
Project Management
Additional Information
- ACHIEVEMENTS , REACH ME Awarded “No.1 in the SOUTH ZONE” for achieving highest Paid Service growth in entire south zone for the year 18-19.
Certification
ITIL® 4 Foundation: Key Concepts of Service Management
Timeline
ITIL® 4 Foundation: Key Concepts of Service Management
09-2022
Designing a Customer Service Strategy
04-2020
Rapport Building in Customer Service
04-2020
Deputy Manager - Field Service/Parts Sales Manager
Hero Motocorp Ltd
03.2017 - Current
Sr. Executive - Field Support
Hyundai
08.2016 - 02.2017
Manager - Customer Service
Daimler
09.2015 - 08.2016
Assistant Manager - Customer Service
Mahindra & Mahindra
08.2013 - 09.2015
Bachelor of Engineering - AUTOMOBILE ENGINEERING
Tamilnadu College of Engineering
08.2009 - 03.2013